ComplaintsforRenewal by Anderson of Wyoming
Need to file a complaint?
BBB is here to help. We'll guide you through the process.
Complaint Details
Note that complaint text that is displayed might not represent all complaints filed with BBB. See details.
Initial Complaint
08/16/2021
- Complaint Type:
- Product Issues
- Status:
- Resolved
I paid for & finance a new sliding screen door through this outfit it was prearranged for the install this Saturday August 14th 2021, the The gentleman shows up to my house rings the doorbell after 1 minute departs does not give me time to answer the door, he claims he has no assistance so I end up having to a assist with this after he gets the door frame in he tells me the screen door is dentend and there is no Hardware to open said screen doar he puts the dented damage screen door up and tells me that they're going to have to order one and have no clue when a new one will arrive,for $4300.00 I find this totally unacceptable and very unprofessionalBusiness response
08/16/2021
I spoke with Mr. ****** 8/16/21 in the morning we do have a dented screen from shipping and missing hardware for the screen. I re-contacted Mr. ****** this afternoon stating that I have found the hardware for his screen door. As for the dent in the screen door we are currently experiencing a supply issues causing a delays in shipping. I did relay that I have the correct size on hand but i would need to paint it to match. I offer to install the hardware Tuesday 8/16/21 but he is only avalible on Saturdays. He stated lets get everything put together and install it at one time I agreed and told him i will start working on the screen frame.Customer response
08/16/2021
Better Business Bureau:
I have reviewed the response made by the business, and find that this resolution is satisfactory to me.
Regards,
****** ******
*Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business. ↩
BBB Business Profiles may not be reproduced for sales or promotional purposes.
BBB Business Profiles are provided solely to assist you in exercising your own best judgment. BBB asks third parties who publish complaints, reviews and/or responses on this website to affirm that the information provided is accurate. However, BBB does not verify the accuracy of information provided by third parties, and does not guarantee the accuracy of any information in Business Profiles.
When considering complaint information, please take into account the company's size and volume of transactions, and understand that the nature of complaints and a firm's responses to them are often more important than the number of complaints.
BBB Business Profiles generally cover a three-year reporting period. BBB Business Profiles are subject to change at any time. If you choose to do business with this business, please let the business know that you contacted BBB for a BBB Business Profile.
As a matter of policy, BBB does not endorse any product, service or business.
Customer Reviews are not used in the calculation of BBB Rating
Contact Information
Customer Complaints Summary
1 total complaints in the last 3 years.
0 complaints closed in the last 12 months.