Complaints

This profile includes complaints for Ambrosia Brands LLC's headquarters and its corporate-owned locations. To view all corporate locations, see Find Local Branches.

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  Ambrosia Brands LLC

  525 Randall Ave Ste 100 Cheyenne, WY 82001

• 

  Ambrosia Brands LLC

  30 N Gould St Ste R Sheridan, WY 82801-6317

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

• Initial Complaint

  Date:09/16/2025

  Type:Service or Repair Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  On April 9, 2025 I ordered a 3 month supply of a supplement (Moringa) from Ambrosia Brands (a.k.a.Rosabella) - Order #******. It was a one time order. On August 8, 2025 (4 months later) I received another charge from ****** and a shipment for another 3 months supply, which I accepted, thinking I must have ordered. When, one month later - September 8, 2025 ****** notified me of another shipment of a 3 month supply from Ambrosia Brands and a charge of $95.90, I inquired ****** about the charge and was informed that I was enrolled in an automatic payment and that I gave Ambrosia Brands the authorization to use my ****** account for future charges as of April 9, 2025. I never enroll in any automatic deliveries or give authorizations for companies to charge at their own discretion. I asked ****** to immediately discontinue the so-called agreement, which they did. I immediately wrote to the company and expressed my disdain at their unlawful methods of enrolling clients in bogus plans and unauthorized charges. I also requested to stop any shipments. Next day, ****** already sent me a tracking number for the September Shipment - which since then - Sept. 8 - until today - Sept. 16, still shows as non-traceable, just a number issued, but no actual shipment sent. I am requesting ****** to refund the latest charge of $95.90, as it was not only unauthorized but also seems to be a bogus shipment. I do not need their products - why would I enroll for a 3 month supply to be sent each month? No answer to my email was sent to me from the company.

  Business Response

  Date: 09/17/2025

  Hi ********,

  Im truly sorry for the frustration and concern this experience has caused you. I completely understand how upsetting it must have felt to be charged and shipped products you never intended to subscribe to.

  Please rest assured that your subscription has now been fully canceled, so you wont see any future shipments or charges. *** also issued a refund for the most recent charge.

  Please know that were taking feedback like yours very seriously as we continue working to improve both our accessibility and overall customer experience. Your input helps us do better, and I really appreciate you bringing this to our attention.

  Warm regards,
  *******
  Customer ******************************start="804" data-end="807">Rosabella

  Customer Answer

  Date: 09/17/2025

  Better Business Bureau:
  
  I have reviewed the response made by the business, and find that this resolution is satisfactory to me.
  
  Regards,
  
  ******** Delevadova

• Initial Complaint

  Date:09/10/2025

  Type:Product Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  This company charged me for a subscription I did not agree to or sign up for. My account was charged. The phone number ************ answers with a recording to send email to *********************************** I sent email and requested order and any subscription be canceled. There is no option to ****** subscription on website. Company email response said that an agent will reach out. This company continues to scam people with orders that were not requested. I see numerous other complaints about the company. They need to be shutdown!

  Business Response

  Date: 09/10/2025

  Hello *****,
  
  Thank you for reaching out and sharing your concerns. We completely understand how upsetting it must have been to be charged for a subscription you did not intend to sign up for and to experience difficulty cancelling it.
  
  We want to confirm that your recent order has been fully refunded and your subscription has now been cancelled to ensure there will be no further charges or shipments. You also dont need to send anything back.
  
  We sincerely apologize for the frustration this caused and for any confusion with our subscription process. Please know that we are taking feedback like yours seriously as we work to improve accessibility and customer experience.
  
  Warm regards,
  ******
  Customer Escalation Specialist
  **********************

• Initial Complaint

  Date:09/09/2025

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I requested to have auto ship cancelled. They wanted to discuss and kept my auto ship active. They sent me the next months order. I requested again to ******. They wanted to discuss again, knowing this was the second request to cancel.

  Business Response

  Date: 09/10/2025

  Hello *******,
  
  Thank you for reaching out and sharing your experience. We understand how frustrating it must have been to request cancellation multiple times and still receive another shipment.
  
  We want to confirm that your recent order has been refunded in full and your subscription has now been cancelled to ensure no further charges or shipments will occur. You do not need to send anything back.
  
  We sincerely apologize for the inconvenience and any difficulty this caused, and we appreciate your patience as we worked to resolve this for you.
  
  Warm regards,
  ******
  Customer Escalation Specialist
  **********************

• Initial Complaint

  Date:08/26/2025

  Type:Order Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I cancelled my subscription with Rosabella in 6/30/2025 and they sent me another order on 7/29/2025. I emailed their support team on 8/2/2025 advising them that I had cancelled on 6/30/25 and that I expected a full refund. I was told I had to mail the product back and pay for shipping expenses which I refuse to do given I cancelled previously. I asked for them to send me a pre-paid shipping label, which they refused to do. I will not be penalized given I already cancelled this subscription and they are still sending me product and charging my credit card. They also have not acknowledged my cancellation. I expect a full refund.

  Business Response

  Date: 08/26/2025

  Hello ********,
  
  Thank you for reaching out and sharing your concerns. We understand how frustrating it must have been to receive a shipment after cancelling your subscription and to experience difficulty resolving the matter.
  
  We want to confirm that your payment has already been refunded due to the chargeback you submitted. Your subscription has also been cancelled to ensure no further shipments or charges occur. You also don't need to send anything back.
  
  We sincerely apologize for the inconvenience and any confusion caused, and we appreciate your patience as this matter was resolved.
  
  Warm regards,
  ******
  Customer Escalation Specialist
  **********************

• Initial Complaint

  Date:08/22/2025

  Type:Sales and Advertising Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I ordered nutritional supplements from this company (a one time order) and I am being sent another order that I did not authorize. I tried calling and received an automated message stating to email any issues due to the high volume of calls. I tried email and text and received the same automated message that due to the high volume of emails they can't respond at the moment. I began looking further and there are multiple complaints a online regarding the same issue I am having. I have no account with this company and I didn't subscribe to anything either and I can't resolve the issue because I'm getting zero response

  Business Response

  Date: 08/26/2025

  Hello ********,
  
  Thank you for bringing this matter to our attention. We understand how concerning it must have been to receive an order you did not authorize and then be unable to reach us through the usual channels. We sincerely apologize for the inconvenience and frustration this caused.
  
  We reviewed your case and saw that your payment has already been refunded as a result of the dispute you submitted. Additionally, we have cancelled your subscription to ensure that no further orders or charges occur.
  
  We regret that you experienced difficulty contacting our team and that this situation was not handled smoothly from the beginning. Please know that your feedback is important to us, and we are taking steps to improve both our communication and cancellation process.
  
  Warm regards,
  ******
  Customer Escalation Specialist
  **********************

  Customer Answer

  Date: 08/26/2025

  Better Business Bureau:
  
  I have reviewed the response made by the business, and find that this resolution is satisfactory to me.
  
  Regards,
  
  ******** *****

• Initial Complaint

  Date:08/21/2025

  Type:Delivery Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  As so many others have stated, this business is a borderline scam. I ordered a single order of buy 3, get 3 free. I made sure to double check the frequency of the order so I could cancel if I didnt like it. As you can see from the photo, it showed a frequency of every 3 months. One month later, a subsequent charge for the same amount was placed, well inside the 3 month cycle. When I saw the order confirmed, I tried to reach out immediately and get it cancelled, but didnt hear anything back. After three attempts both from their chat and email, and 13 days later I received a response that I need to pay for the return and once it is received, I would receive a refund. From where Im sitting, they made an unauthorized charge to my card and shipped a product I did not order. Why should I have to pay anything at all?

  Business Response

  Date: 08/26/2025

  Hello ****,
  
  Thank you for reaching out and sharing your concerns with us. We truly regret the frustration and confusion you experienced with your order and subscription.
  
  We want to confirm that we have refunded your order in full and cancelled your subscription to ensure that no future charges or shipments will take place. You will not need to send the products back to us.
  
  We understand your concerns regarding the unexpected charge within the 3-month cycle and the delay in receiving a response from our team. We sincerely apologize for this experience and for the miscommunication regarding return shipping. Your feedback is important to us, and we are actively reviewing our processes to prevent this from happening again.
  
  Thank you for your patience as we worked to resolve this matter.
  
  Warm regards,
  ******
  Customer Escalation Specialist
  **********************

  Customer Answer

  Date: 08/26/2025

  Better Business Bureau:
  
  I have reviewed the response made by the business, and find that this resolution is satisfactory to me.
  

  I have been waiting for them to send me the prepaid packaging label so that I may return their product as requested.  
  
  Regards,
  
  **** ********

• Initial Complaint

  Date:08/20/2025

  Type:Order Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I received a subscription order in July and emailed the company to cancel my subscription. I could not find the option online. They did not cancel and shipped another batch in August, which I am disputing. they want me to ship their product back to them and eat those costs before they will refund me the cost of the order $77. It was their error and should be their responsibility to pay shipping. I've gone back and forth with them, and they refuse to send a shipping label. I just want my money back. I have attached segments of the email request a month beforehand in July, follow up in August to cancel and return product for refund and follow up that they expect me to pay return shipping for a product I never should've received! I didn't even need July's shipment but I didn't dispute that one, even though technically I could have.

  Business Response

  Date: 08/26/2025

  Hello *******,
  
  Thank you for bringing this to our attention. We sincerely apologize for the frustration you experienced in trying to cancel your subscription and for the inconvenience caused by the additional order that was shipped to you.
  
  We want to confirm that we have refunded your order in full and have also cancelled your subscription so that no further shipments will be sent. You will not need to send the products back to us.
  
  We understand your concerns regarding the cancellation process and the return shipping expectations, and we regret that this was not handled smoothly from the beginning. Your feedback is important to us, and we are reviewing our processes to ensure this does not happen again for you or for other customers.
  
  Thank you for your patience as we resolved this matter.
  
  Warm regards,
  ******
  Customer Escalation Specialist
  **********************

• Initial Complaint

  Date:08/20/2025

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I canceled this unknown subscription months ago and Im getting charged still they responded that they would cancel it and still ended up charging me. Iwant nothing to do with this company. I dont want them to have my credit card or my account information and I want the money back and dont want their products anymore. When someone says no they need to listen. This is the number one complaint about this company and here it is happening to me.

  Business Response

  Date: 08/26/2025

  Hello ***,
  
  Were very sorry for the frustration youve experienced. Ive reviewed your account and can see that our team has already issued a refund for your order and cancelled the subscription linked to your name so no further charges will take place.
  
  I understand how upsetting it must have been to feel like your cancellation request wasnt being honored, and I want to assure you that your payment information is no longer active with us. You will not be billed again, and no additional products will be sent.
  
  We also recognize your concern about communication and the importance of honoring customer requests right away. Were taking this seriously and reviewing how cancellations are handled so that situations like this do not happen again.
  
  Thank you for bringing this to our attention and giving us the opportunity to resolve it. If you need any further assistance, please feel free to reply to the follow-up email weve sent.
  
  Warm regards,
  ******
  Customer Escalation Specialist
  **********************

• Initial Complaint

  Date:08/20/2025

  Type:Delivery Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Ordered product from this company and it automatically assigned me to a subscription of $58.95, which I did not authorize. Now I am unable to cancel the subscription. So, this company is basically stealing my money. I have e-mailed and submitted to the chat several times before today. However, not one person has replied to either outreach. I am very frustrated and disappointed with this company and their fraudulent service!

  Business Response

  Date: 08/26/2025

  Hello ******,
  
  Were very sorry to hear about your experience and the frustration this has caused. I want to assure you that weve already processed a full refund for your order and cancelled the subscription tied to your account so no further charges will occur.
  
  I understand how upsetting it must have been to see a subscription charge you didnt authorize, and then feel unable to cancel it on your own. Weve resolved that for you so you wont need to worry about future billing.
  
  I also want to apologize for the lack of response when you first reached out through email and chat. That delay is not the level of service we want to provide, and were taking steps internally to make sure messages are answered in a timely and reliable way.
  
  Thank you for bringing this matter to our attention and allowing us the opportunity to make it right. If theres anything more we can do, please dont hesitate to reply to the follow-up email weve sent.
  
  Warm regards,
  ******
  Customer Escalation Specialist
  **********************

  Customer Answer

  Date: 09/17/2025

  Dear Better Business Bureau:

  Thank you for reaching out to me.  I have been extremely busy these past few weeks and unable to respond.  

  However, please know Rosabella Moringa responded after your outreach to them (I believe).  They refunded my payment and cancelled the auto-subscription they had in my name.  They issued a refund in late August.  If you need a specific date, please let me know. 

  Thank you again for your time and thorough follow-up.  It is very much appreciated!

  Kind regards, 

  *.*******

• Initial Complaint

  Date:08/20/2025

  Type:Product Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I placed one order with the company but just recently I received an email saying that another payment was made for a product which I did not authorize. I have attempted to cancel an account with this company but it says they don't recognize my email. I don't know if I'm on an automatic subscription or not. The customer support email seems like a fraud because I have not received a response in the 3 days that I've been sending emails. I see many reports/complaints from consumers online for the same issue. I would like resolution, a full refund for this recent payment and cancellation of my account for any future purchases. I have provided screenshots for all of this. Thank you!

  Business Response

  Date: 08/26/2025

  Hello ******,
  
  Were very sorry for the frustration this situation has caused. I want to confirm that **** reviewed your account and can see that the product has been returned. Your payment has now been fully refunded, and weve also cancelled the subscription associated with your order so there will be no future charges.
  
  I understand how concerning it must have been to receive another charge you werent expecting, especially when you werent able to log in to cancel on your own. Weve taken care of that for you to ensure it wont happen again.
  
  I also want to apologize for the lack of response from our support team when you first reached out. That is not the experience we want to deliver, and well be addressing this internally to improve the timeliness of our replies.
  
  Thank you for bringing this to our attention and giving us the chance to resolve it for you. If theres anything further we can do, please feel free to reply to the follow-up email weve sent.
  
  Warm regards,
  ******
  Customer Escalation Specialist
  **********************

  Customer Answer

  Date: 09/10/2025

  Hi,  
       I just wanted to write that I am satisfied wit the results of the case.  I received my refund and will no longer be working with them.  Sorry I did not respond to this earlier. 
  
  ****** ********