6 Customer Reviews
- Date
- Highest Rating
- Lowest Rating
Review from Mel k
1 star01/12/2024
I bought luggage from them that broke after only two uses. I paid $99.21 for this piece of luggage. When I inquired about returning it or receiving compensation, they never responded to my emails. After five months, when I informed them that I would file a formal complaint, they replied stating that since it has been more than 30 days since my purchase, they would not take any action. This has been a horrible experience with an online retailer in today's market.Review from Gabriel M
1 star01/19/2023
I went to store and loved it. Ordered online for ship to store. I placed an order on Jan. 5th it is now Jan. 18th and nothing. Credit Card was charged. Apparently no tracking information because it’s delivered by there truck. I’ve placed orders with other companies after I ordered with them and received those. On top of that they blow your email up. If this is the way they treat paying customers I would rather go to *** or ***********. Good thing these weren’t presents because they would probably arrive weeks later. I might return items just because of hassle.Review from Tami D
1 star12/30/2022
ZERO Stars..... I ONLY LEFT A STAR BC IT MAKES YOU... DO NOT SHOP ONLINE WITH THESE PEOPLE.. I HAVE ALWAYS LOVED THEIR STORES IN MY TOWN BUT I WILL NECER ONLIBE FROM THEM AGAIN!!! ALL I NEEDED TO DO WAS EXCHANGE A PAIR OF SLIPPERS BUT THEY DONT WANT TO HONOR AN EXCHANGE BY SENDING THE SAME PAIR BACK WITHOUT FEES... ITS ALL ABOUT THE MONEY. AND THEY WONT GIVE YOU A FULL REFUND WHICH THAT IN ITSELF IS BS!!! IF I SPEND MY MONEY AND SOMETHING ISNT RIGHT, TGE LEAST THEY COULD DO WAS REPLACE IT WITH THE CORRECT ITEM WITHOUT CHARGING PEOPLE MOREE MONEY...... THEIR CUSTOMER SERVICE ***** ***..... TAKE DAYS TO RESPOND BACK TO YOUR EMAIL... AND NEVER ANSWER ANY QUESTIONS NOR DO THEY CALL YOU BACK WHEN YOU LEAVE THEM YOUR PHONE NUMBER... DO NOT WASTE YOUR TIME OR YOUR HARD EARNED MONEY.... SHOP ELSEWHEREReview from Jiali W
1 star07/11/2022
That company is total trash. Sent me the wrong items which wasted me much time to return and agents were incredibly rude and unhelpful. They promised me to refund me the price difference of shipping cost but never did so. They either ignored my messages or denied it. Will file a dispute against them. They should cease to exist for sure.Review from Erin M
1 star01/30/2022
I was given some presents by a neighbor that I will never use so I tried to return them for credit but was told no returns for anything without a receipt. Looks like the landfill will be a little fuller thanks to Sierra Trading Post.Review from Sharon T.
1 star11/12/2021
I'm finding it impossible to make a return! The order doesn't show up on my account. Their chat feature doesn't work. Searching with order number and phone number just takes me back to sign in and then of course my order doesn't show up! I emailed them 2 days ago but no response. I called but they operate on hours I'm at work 7 am to 4pm. This annoyance wouldn't be so bad but they send me spam all day but won't respond to my email? Even if I ever get to return my stuff this has annoyed me to the point I don't ever want to buy from them again.
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