Need to file a complaint?
BBB is here to help. We'll guide you through the process.
Complaint Details
Note that complaint text that is displayed might not represent all complaints filed with BBB. See details.
Initial Complaint
07/24/2023
- Complaint Type:
- Service or Repair Issues
- Status:
- Answered
Needed new head gasket and new battery and wires..spark plugs and some radiator work...quoted me $1500....said it be 2 weeks...took 6 months....I'm a traveling ********* and I live in that van... probably spent 5 to 6 grand on hotel rooms... excuse after excuse from *** the owner...got on ******** and come to find out he's been bending people over for some time..My van still ain't right...yeah he charged me $3700...I got the paperwork.,This just isn't right... figured you all could help a struggling *********...thanksBusiness response
07/25/2023
************** contacted us about an oil leak after repairs were complete. We setup an appointment for July 3, 2023 for him to bring in the vehicle so we could inspect it. He did not show up for us to look at it. He called yesterday 7/24/23 upset and stating the vehicle did not have any oil or coolant in it. I listened to his complaint but was not able to have a conversion with him about the problem and he refused to make another appointment. We are happy to take care of any problems related to the repairs that we have performed.
*Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business. ↩
BBB Business Profiles may not be reproduced for sales or promotional purposes.
BBB Business Profiles are provided solely to assist you in exercising your own best judgment. BBB asks third parties who publish complaints, reviews and/or responses on this website to affirm that the information provided is accurate. However, BBB does not verify the accuracy of information provided by third parties, and does not guarantee the accuracy of any information in Business Profiles.
When considering complaint information, please take into account the company's size and volume of transactions, and understand that the nature of complaints and a firm's responses to them are often more important than the number of complaints.
BBB Business Profiles generally cover a three-year reporting period. BBB Business Profiles are subject to change at any time. If you choose to do business with this business, please let the business know that you contacted BBB for a BBB Business Profile.
As a matter of policy, BBB does not endorse any product, service or business.
Customer Reviews are not used in the calculation of BBB Rating
Customer Complaints Summary
1 total complaints in the last 3 years.
1 complaints closed in the last 12 months.