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Complaint Details
Note that complaint text that is displayed might not represent all complaints filed with BBB. See details.
Initial Complaint
10/17/2022
- Complaint Type:
- Billing Issues
- Status:
- Answered
In late 2021/early 2022 I had received an undisclosed debt for the error of ****** College by the housing accountant who was later released from the College as an employee for financial mistakes. I was no longer attending, living or in any way affiliated with the college for months prior to this. This caused my first credit score and for it to be awful ( low 500's). This really hurt my financial status as this error made by ****** College was no fault of my own. Ethically and personally, I shouldn't be paying the College for their own financial mistake. The ideal resolution would be that I would like this collection removed by MS Services and ****** College.
Business response
11/17/2022
In regards to Ms. *****’ complaint, we have verified these charges with our client. The charges are not “undisclosed” and were provided to her on several statements. We would be happy to provide her validation documents (which include statements) if she will contact our office. We also feel that this complaint should not be directed at MS Services as we act as the collection agency and not our client that placed the debt with whom Ms. *****’ complaint refers to.
Please let me know if you have any further questions or if I can be of service in any other way.
Shelley P****
MS Services LLC
************Initial Complaint
02/11/2022
- Complaint Type:
- Billing Issues
- Status:
- Answered
I am not liable for this debt with 08 **** ** *** **** CHECKING OR and I do not have a contract with MS SERVICES LLC plus they did not provide me with the original application like I asked. Account No: ******* Amount Disputed: $457.00Business response
03/10/2022
Ms. ****** has a debt that is owed to **** ** *** **** for an overdrawn checking account. **** ** *** **** has turned it to us to collect. Ms. ****** has disputed this account numerous times each time it is for a different reason and we have answered her each time as required by law. We have supplied Ms. ****** with the documentation we are required to send to validate a debt per the FDCPA and the CFPB but Ms. ****** continues to harass us by filing bogus disputes rather than paying her obligation.Initial Complaint
08/26/2021
- Complaint Type:
- Billing Issues
- Status:
- Answered
I’ve disputed this item under the innacuracies they have on my credit report and they have yet to take it off. Violated my consumer rights under the FCRA. Inaccurate amounts, inaccurate close dates, showing late payments even though it is a collection.Business response
09/08/2021
from: **********************
reply-to: **********************
to: **********************
date: Sep 8, 2021, 1:33 PM
subject: Case # ********
Clay-
This is in response to case # ********.
Mr. ***** has disputed this account 25 times with the credit bureaus. The original creditor has determined this is a valid debt and we have supplied documentation to Mr. ***** to support the debt. We have answered a CFPB complaint and now this. He has filed a ****** review of our company stating “If you come across a debt with them.. DISPUTE DISPUTE DISPUTE!!! Do not pay these thieves. They have nothing on you. Under the fair credit reporting act and the fair debt collection act they have to provide proof that any debt they say is yours is yours so send 609 dispute letters to them AND credit bureaus you can do it! You’ll win I promise”
This is a nuisance filing in hopes we will remove the valid debt from his credit report, which we have informed him we will not. We have responded to each and every dispute/complaint filed by Mr. ***** and will no longer do so. He needs to pay what is owed.
Kim H*****
Client Services | MS Services, LLC
Phone: ***** ******** | ***** ******** | Fax: ***** ********
E-Mail: **********************Customer response
09/08/2021
Complaint: ********
I am rejecting this response because:I have not disputed this account 25 times nor have I received valid proof that I have a contract with MS services LLC. Until I am provided that the debt will be disputed. Especially considering I’ve sent proof that you have been reporting an inaccurate collection on my report and have not responded to my disputed either even when I’ve sent valid proof. Cat and mouse game is getting very old. I’ve sent my proof and disputed and the most recent one has not been responded to which was sent nearly a month ago. Very classy company.
Regards,
****** *****Business response
09/20/2021
from: **********************
reply-to: **********************
to: Clay ******** <***********************>,
**********************
date: Sep 20, 2021, 11:55 AM
subject: RE: Additional Response Required | ********Hi Clay-
Thank you for taking our call this morning.
In response to Mr. *****, we have responded to his complaint and have nothing else to add. As said previously we have responded to each and every dispute/complaint filed by Mr. ***** and will no longer do so. He needs to pay what is owed.
Thanks you!!
Kim H*****
Client Services | MS Services, LLC
Phone: ***** ******** | ***** ******** | Fax: ***** ********
E-Mail: **********************Customer response
09/20/2021
Complaint: ********
I am rejecting this response because: they still have yet to provide me anything proving I have a signed contract with MS services LLC. I have continually disputed this account under this reason and they have yet to give me a fair and appropriate investigation.
Regards,
****** *****Initial Complaint
07/15/2021
- Complaint Type:
- Billing Issues
- Status:
- Answered
I overdrafts a checking account by taking out a $20 for a emergency. **** ** *** **** charged me $148 in fees which was excessive. I paid back the 148.00 by placing the money in the night deposit box at the banks location. I then get notified that mountain states adjustment is trying to charge me 148.00 after I paid it.Business response
07/26/2021
from: **********************
reply-to: **********************
to: **********************
cc: **********************,
Shelley P**** <****************************>
date: Jul 26, 2021, 9:09 AM
subject: BBB ID ********
Good morning-
Below is our response to Mr. ******** complaint.
MS Services LLC collects debt on behalf of the Bank, we do not add fees we simply attempt to collect the amount owed to our client. If Mr. ****** disputes the amount owed, he needs to contact us or the Bank directly and we would be happy to help him.
Thank you
Kim H*****
Client Services | MS Services, LLC
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4 total complaints in the last 3 years.
0 complaints closed in the last 12 months.