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Find a Location

Panhandle Cleaning & Restoration Inc. has 7 locations, listed below.

*This company may be headquartered in or have additional locations in another country. Please click on the country abbreviation in the search box below to change to a different country location.

    Country
    Please enter a valid location.
    • Panhandle Cleaning & Restoration Inc.

      42 38th St Wheeling, WV 26003-4324

      BBB Accredited Business
    • Panhandle Cleaning & Restoration Inc.

      1836 Dents Run Rd Westover, WV 26501-2304

      BBB Accredited Business
    • Panhandle Cleaning & Restoration Inc.

      1005 Pittsburgh St Springdale, PA 15144-1722

    • Panhandle Cleaning & Restoration Inc.

      2503 Sissonville Dr Charleston, WV 25312-9740

      BBB Accredited Business
    • Panhandle Cleaning & Restoration Inc.

      Sarasota, FL 34233

    Business ProfileforPanhandle Cleaning & Restoration Inc.

    Fire and Water Damage Restoration
    HeadquartersMulti Location Business
    BBB accredited business
    The Complaints and Reviews shown on this HQ profile may have been submitted against either the HQ itself or one of the corporate-owned locations found under "Find Locations".

    At-a-glance

    Customer Reviews

    1/5stars

    Average of 2 Customer Reviews

    Customer Complaints

    7 complaints closed in last 3 years

    2 complaints closed in last 12 months

    BBB Rating & Accreditation

    Accredited Since: 8/2/2012

    Years in Business: 47

    Customer Reviews are not used in the calculation of BBB Rating

    Overview of BBB Rating

    Overview

    This company does Fire and water damage restoration, cleaning services, remodeling, kitchen and bathroom design, and complete home construction.

    Business Details

    This is a multi-location business.

    Find a Location

    Panhandle Cleaning & Restoration Inc. has 7 locations, listed below.

    *This company may be headquartered in or have additional locations in another country. Please click on the country abbreviation in the search box below to change to a different country location.

      Country
      Please enter a valid location.
      • Panhandle Cleaning & Restoration Inc.

        42 38th St Wheeling, WV 26003-4324

        BBB Accredited Business
      • Panhandle Cleaning & Restoration Inc.

        1836 Dents Run Rd Westover, WV 26501-2304

        BBB Accredited Business
      • Panhandle Cleaning & Restoration Inc.

        1005 Pittsburgh St Springdale, PA 15144-1722

      • Panhandle Cleaning & Restoration Inc.

        2503 Sissonville Dr Charleston, WV 25312-9740

        BBB Accredited Business
      • Panhandle Cleaning & Restoration Inc.

        Sarasota, FL 34233

      Headquarters
      42 38th St, Wheeling, WV 26003-4324
      BBB File Opened:
      5/13/2003
      Years in Business:
      47
      Business Started:
      1/1/1977
      Business Started Locally:
      1/1/1977
      Business Incorporated:
      1/25/1999
      Accredited Since:
      8/2/2012
      Licensing Information:

      • WEST VIRGINIA DIVISION OF LABOR
        749 ­B BUILDING 6, CAPITOL COMPLEX,
        CHARLESTON WV 25305
        PHONE (304) 558-7890 
        FAX (304) 558-2415
        http://www.wvlabor.com
      Type of Entity:
      Corporation
      Business Management
      • Mr. Bob Contraguerro Jr., Owner
      Contact Information

      Principal

      • Mr. Bob Contraguerro Jr., Owner

      Customer Contact

      • Mr. Bob Contraguerro Jr., Owner
      Additional Contact Information

      Fax Numbers

      • (304) 232-8489
        Primary Fax

      Phone Numbers

      Email Addresses

      Industry Tip

      BBB Tip: Preparing for and recovering from flooding

      Customer Complaints

      7 Customer Complaints

      Need to file a complaint? BBB is here to help. We'll guide you through the process. How BBB Processes Complaints and Reviews

      File a Complaint

      Most Recent Customer Complaint

      02/28/2024

      Complaint Type:
      Billing Issues
      Status:
      Resolved
      I called Panhandle for and estimate for personal property cleaning after a fire in June of 2020, instead of just doing an estimate they packaged, transported, cleaned and stored my belongings without me or my insurance authorizing the work, they then sent a billing statement 7/29/2020 for the sum of $8,832, on 8/6/2020 they sent the work authorization form which I felt compelled to sign due to them having possession of all of my personal property, my insurance payed most of the balance leaving $957.44, I called and spoke to the estimator i had been dealing with Nichole ****** and was told that I did not owe this balance and that she would rectify this with the billing department, i continued receiving notices and calling her back for appx 6 months, i stopped receiving notices and thought the issue was resolved, until yesterday when i received a call from Panhandles billing department where I was told I needed to pay the $957.44 or it would be sent to collections, I payed the alleged balance for fear of damaging my credit
      Read More

      Customer Reviews

      2 Customer Reviews

      What do you think? Share your review.

      How BBB Processes Complaints and Reviews

      Start a Review

      Most Recent Customer Review

      Aaron D

      1 star

      12/29/2023

      A simple roof leak fix took over a year and a half to complete. Every time they came out it was a different team of contractors. The first time the patched the roof the team that came failed put down the shingles and tar paper completely wrong so the entire roof leaked. Over the course of their “repairs” they broke a window, destroyed a carpet, and destroyed a bathroom ceiling that they never replaced. Then months later after being assured that we owed nothing else they began calling claiming we’d never paid them anything because they must have the worst record keeping team imaginable. The company is at best an incompetent joke and perhaps an intentional scam. I’ve never been more dissatisfied with anyone I’ve done business with. And years later when this should all be far behind me I’m still forced to deal with their nonsense.

      Panhandle Cleaning & Restoration Inc. Response

      01/02/2024

      This customer is alleging the issues because the balance was never paid and they had been contacted again about the balance. we have a signed certificate of satisfaction that was signed by the mother when the job was complete but no final payment was ever sent to our office. we have only collected partial payments to this point.

      Local BBB

      BBB Serving Canton Region & Greater West Virginia

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