ComplaintsforBarker's Muffler & Tire City, LLC
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Complaint Details
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Initial Complaint
12/12/2022
- Complaint Type:
- Service or Repair Issues
- Status:
- Answered
Here is my message to barkers prior to this filing..: I brought u all my wheels to have mounted and balanced last week. Firstly, I realized I was charged $60 to Mount and balance 2 tires and dispose of 2 old tires. Everywhere else quoted me $30 for all of it. So literally double. That isn’t the main concern though… I brought the wheels that was mounted there, home, and next morning, went out to install them and the tires were flat as could possibly be. Got to inspecting them for a hole and couldn’t find one. Finally after a day, I came across what the problem was. MY WHEEL HAS A CRACK AROUND BOTH SIDES OF EVERY SPOKE !! 5 spokes = 10 cracks. I have not mounted them because I am afraid of them flying apart with my 2 young daughters in the car. So here I am, still yet immobile. I searched and looked up the wheels online to find out that they are discontinued and cannot purchase 1 or 2 of them. So now I need 4 new wheels. I cannot afford 4 new wheels as I had just purchased these wheels that are now cracked all over! I need this resolved ASAP. I will be contacting BBB and if it comes down to needing too, will contact attorney general. Thank you for your time. ******* ***** ******* ********************Business response
12/19/2022
The customers wheels were cracked when he brought them in. I suspect the powder coat job that the previous owned had done was to cover up the cracks so they could sell them on ******** to the current owner, Mr *****. There is not a tire mounting machine that can crack a wheel at the spoke like that with out leaving, at the very least, a scuff on the wheel. This wheel was not damaged by a tire machine. Also this man asked me to break down and re-mount and balance the wheel so that he could get it fixed. Why would you take the item back to the people you say broke it?Customer response
12/20/2022
Better Business Bureau:
I have reviewed the response made by the business in reference to complaint ID ********, and have determined that this proposed action would not resolve my complaint. For your reference, details of the offer I reviewed appear below.
[Provide details of why you are not satisfied with this resolution.]
I do not know if tire machine is capable of cracking my wheel in 8 spots but I know they wasn’t there when I took them there and they was there when I picked them up from there. The reason I had to have barkers take the tire back off and remount it for me is because I couldn’t find another tire shop in town that would mess with 22” wheels… That’s why I had no choice but to bring it back to you.
Regards,
****** *****
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Customer Complaints Summary
1 total complaints in the last 3 years.
0 complaints closed in the last 12 months.