Business ProfileforNDTM, LLC. dba Grogg's Home Services

In February 2023 I had groggs install and all new furnace and ac unit for $8000 I paid cash the ac ran fine all summer but shortly after starting up the furnace it quite working we called groggs who came out and said we had bad gas we’ll I called ******** hope who red tagged our furnace and hot water tank (hot water tank had a separate issue it was against code we’re it was at) and called groggs back and had them meet ******** at my house while ******** was here they said ok it’s drip gas we just have to change some things and set it up different we can fix it we will be back they came back a week later and said sorry it’s the gas we can’t fix it and said I could finance an electric furnace through them since it was bad gas everyone on our road has the same gas they have furnaces also so I called pleasants air and they said it is possible to fix it so I called groggs back groggs said they will not give us our money back they will not pay to have it service elsewhere and they were doing us a favor by working on it because we have drip gas and its not covered under warranty when I asked why I got no paper work at installation other than a receipt and I filled out papers they said they don’t know basically and when I asked why they didn’t check it when they installed it they said they aren’t required to because it’s brand new and they know it will work basically I said ok please take the furnace back I want you to just take it back and give me my money back and they said no that’s not how it works they won’t do that if I don’t get this issue resolved I’ll have no other choice than to get a lawyer I have five kids I paid for a furnace that doesn’t work and they refuse to make it right or give me my money back this has cause stress and anxiety in my life because of having to run space heaters making sure my children are warm at night and our house doesn’t burn down