ComplaintsforCharlie's Auto Repair Center
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Complaint Details
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Initial Complaint
02/06/2023
- Complaint Type:
- Service or Repair Issues
- Status:
- Answered
Had a vehicle in the garage for a motor issue back in October 2022. It was found timing kit needed replaced. Was quoted $1500. Work was scheduled. Followed up and was quoted $2300. Waited for parts for over a month. Motor pulled and timing kit put in. Motor sat out of car to wait for another part for about another month. Motor put back in after work done and motor not running right. Miss in motor. Followed up was told price won't change but motor needs to be pulled and timing needs to be gone over again. They commit to doing it in a 5 day period. Now being pushed off every week i check the status. As of right now the car is still sitting there waiting to be repaired. All in all its been there for 5 months for a timing kit and repair work. Parts and 16 hours of labor at $100 an hour. Keeps getting pushed off. I need the car back. I need the repair work finished and a running car back. I'm paying insurance on it and haven't driven it for 5 months. I had to purchase another vehicle in this time frame. I'm tired of being pushed aside, told they'll be working on it and find out nothing is being done. Also the car needs to be clean. Its been neglected by the shop alsoBusiness response
03/12/2023
Good Evening I do know the new motor has been purchased and expected time of completion will be on/if not before March 24th 2023. Please keep in mind that when the vehicle came to the shop in October of 2022 it actually took the client 45 days to make a decision if he wanted to proceed with work.
Thank you and we will be communicating with client on the progress of vehicle. We do apologize for delay.
Tracy L********
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BBB Rating & Accreditation
This business is not BBB Accredited
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Contact Information
Business hours
Today,8:00 AM - 5:00 PM
MMonday | 8:00 AM - 5:00 PM |
---|---|
TTuesday | 8:00 AM - 5:00 PM |
WWednesday | 8:00 AM - 5:00 PM |
ThThursday | 8:00 AM - 5:00 PM |
FFriday | 8:00 AM - 5:00 PM |
SaSaturday | By Appt. Only |
SuSunday | Closed |
Customer Complaints Summary
1 total complaints in the last 3 years.
0 complaints closed in the last 12 months.