ComplaintsforChristian Management

• Initial Complaint

  01/19/2024

  Complaint Type:

  Sales and Advertising Issues

  Status:

  Answered

  More info

  January 16 I have field out application forms and the forms for money to pay for back ground search which was 45 plus 5 surcharge fees through ********* ********** *********** in princeton west Virginia and they tell me I was approved for the property and I go today Jan 19th to look at the place before I move into the trailer and it has somebody else stuff inside of the house already moved in so I leave the property and get my phone out to call them I tell them my name and asked what was the reason for given someone else the property I was approved for the woman answer me back and says it doesn't matter if I was approved or not that everyone gets approved it's first come first serve that I would have fill out another back ground paper and pay for it to get another spot and hung up the phone this is against the law taken someone money for application fee and approving them for the property and go give it to someone else and then try to get me to fill out another application plus fee again to get into another property available um no doest happen like that here in west Virginia that fraud and stealing oeoples money I don't have another 50 dollars to keep putting out for application fee when the property should been mine when I paid and already was approved for the property then it's sold and under contract after 2 days being approved and taken my money

  Business response

  01/24/2024

  Please see attached rental application that explains rental application fees are nonrefundable due to the fact that we pay a third-party to process the background check.  All applications are good for 30 days and can be used on any of our properties.  Our properties are not held, they are on a first come first serve basis for approved applicants. 

• Initial Complaint

  03/13/2023

  Complaint Type:

  Sales and Advertising Issues

  Status:

  Answered

  More info

  Christian Management does not make their process clear for renting and leasing homes. Saying that it's first come, first serve is not enough information. Is it first come, first serve for the application? Or for the property? I applied and was told that the fee I paid would cover any property for 30 days that I applied for. After I was not approved for the first property I applied for, I applied for 2 other properties with the thought that it is first come, first serve for the property and I wanted to be the first for those. I was then charged the application fee twice. I have emailed and requested the fees be returned to me since I had already paid the fee that was supposed to cover 30 days and they said the fees are nonrefundable. This is completely unacceptable.

  Business response

  03/15/2023

  We are disappointed to hear that an applicant is dissatisfied.  Unfortunately the applicant failed to fully read our rental application process and agreed to it in writing multiple times.  This policy is clearly posted on our website and on the disclosure statement on the rental application and again before submitting the rental application fee.  It is agreed to before inputting payment info and states that it is a non refundable application fee. 

  This fee is used to pay third party companies to process and approve the applications therefore the word "NON-REFUNDABLE" fee is mentioned everywhere on our rental application and again when completing the web application there is a box the applicant(s) have to check, sign and agree to before an application fee is processed. 

  The disclosure statement reads -  *I understand that any and all-application fees and processing ePay convenience fees are NON-REFUNDABLE ***Please note that by checking the following box(s), you are acknowledging that you have read and agree to the following terms and conditions" with link provided for terms and conditions. Our office explains to all applicants, when they call, that properties are rented on a first come first serve basis; once the application is approved, they are eligible for anything available that they qualify for.  
  
  The last time the applicant called on Friday, March 3, 2023 she was told not to keep applying as that only delays the application processing time.
  
  We strive to provide the best customer service and answer any questions as best we can.

• Initial Complaint

  08/05/2021

  Complaint Type:

  Billing Issues

  Status:

  Answered

  More info

  We rented a trailer from Christian Management on a 1-year lease. After the first year, we rolled into a month-to-month lease and stayed almost 2 more years. We were never even a single day late paying rent, we took excellent care of the property, even making improvements, and we never complained. On July 15, 2021, we called them to give notice we were moving out. We spoke to the manager at the time, and he told us that if we were out by the first of August then they wouldn’t keep our security deposit. So we rushed and managed to move out on the 30th. We spent almost an entire week cleaning, and left the trailer much cleaner than it was when we moved in. So on August 4th, I got an email from them saying that they deducted another month’s rent from my bank account, kept my deposit, AND charged me $150 dollars for “cleaning and sanitizing.” Apparently, the manager who made these promises to us no longer works there, and they refused to honor his word. So, I ended up paying almost $1,400 d

  Business response

  08/05/2021

  Per the lease agreement the resident signed, that was shown to them in person, written 30 day notice is required. Failure to fulfill this requirement forfeits the security deposit. The lease also states in bold that if a resident fails to provide 30 days written notice, they are responsible for 30 days rent, whether they live in the home or not. This is further explained to them when they watch a lease signing video that they signed they watched. The resident was not billed for the missing light globe, dirty flattop kitchen stove that requires special cleaner, holes in the living room walls, bedroom walls, and throughout the home, stolen shower rod, and damaged carpet in 2 areas needing repair. Photos of the condition of the home are available. The resident was billed $150 to clean and sanitize, much lower than they should have been billed for their damages. The charges to the account are in accordance with the lease agreement. 

  Business response

  08/06/2021

  The Residents sign a checklist that the home is in satisfactory condition at move in. We also maintain pictures from prior to move in. If a home is rented that has not been professionally cleaned, we offer a move in discount if the resident wishes to do so themselves. This was not offered to this resident as the home had been cleaned prior to their move in. The Resident has signed a contract that requires written 30 day notice, and details that no changes may be made to the contract, unless done so in writing with at least 30 days notice. So a verbal adjustment to the contract would not be acceptable or approved. We are enforcing the terms of our lease agreement, and have billed less charges for damages than should have been billed. No adjustment will be made to the Residents account unless they want us to add further charges they are responsible for. 

  Customer response

  08/06/2021

  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID ********, and have determined that this proposed action would not resolve my complaint.  For your reference, details of the offer I reviewed appear below.
  
  I am not responsible for any other charges. The move in checklist clearly lists the damages to the property at the time we moved in and we have pictures to accompany the items on the list (that includes carpet damage and holes and damage to the walls, among other issues).  

  It's obvious that I have no legal recourse, as I was naive enough to take the word of the manager of the company. Businesses do have a moral and ethical responsibility, but these are not enforceable by the law. 

  
  Regards,
  
  ****** ********

*Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business. ↩