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Review from Shannon G
1 star03/29/2024
Beware of Time Investment and their illegal practice. They are professional scammers. They will send you 3 bills all of which are continually sent after the due date so you accrue a late fee. I have had over a dozen phone calls with this company. AVOID AT ALL COST. They tell you to set up automatic payments DO NOT. Their website does not work and they will take out multiple times a month for multiple different amounts. We have calculated how much we have paid them (interest excluded) and it is nowhere near what they show. Scammers !!! They should be shut down immediately. I will be contacting the police to file a report as well.
Time Investment Company, Inc. Response
04/11/2024
Customer satisfaction is very important to us and we are sorry to hear that you are experiencing issues with receiving your mailed statements. We do mail statements 20 days prior to your due date, if they are not arriving until after your due date you should check with the postal service to determine why they are being delayed. We also offer electronic statements as an option which are also sent 20 days prior to the due date. If a payment is not made on time we will send reminder letters. If you see different amounts that would be a result of late fees or returned payment fees for insufficient funds. Late fees are only assessed after a 10 day grace ******* Your are not currently setup on automatic payments and have not been since 2022. There is no record of multiple charges in the same month when you were on automatic payments. We are committed to working with you to address and resolve your concerns. One of our servicing managers will reach out to you soon so we can determine the what we can do to provide better service to you.Review from Krista S
1 star03/29/2024
Back story is i was going to purchase a home water treatment system, and this is the finance company they use. Do not trust this company. I have a fraud alert on my credit files which means any company has to call to verify my identity before running applications. This company did not do that. Called credit companies and was told that since they did not call to verify, the application is considered fraudulent. Called this company to let them know this, and the lady tried to get me to verify my info. I flat out told her no I was not going to do that. I guarantee she tried this because she knows they will be in trouble with the credit companies for not following the fraud alert info.Time Investment Company, Inc. Response
04/03/2024
Time Investment provides financing options to approved home improvement and water system dealers so homeowners can enjoy those products and services affordably. The sales and installation are done in the home by the dealer. Home ownership and consumer identify are verified by a combination of efforts by both the dealer and Time Investment Company. We have policies and procedures in place to clear both initial and extended fraud alerts that appear on credit reports. Time Investment Company will not take assignment of a contract, extend credit, or open a loan account without taking the necessary measures to verify the consumers identity. Fraud alerts are found on credit reports. Credit reports are obtained by "running applications" not before "running applications".Review from Almeda J.
1 star09/06/2022
Almeda J Hello I feel that I was really mislead by this company about a bill for and alarm system. First thing equipment cost over $600 dollar. Upon installing they made you pay this amount. Then the doorbell was never installed so there is that. Then they send me this bill telling me that it's an additional charge of 3,5000 dollars that is computed to a monthly charge of 37.45 dollar a month. If you continue on this payment plan it will actual cost 6,799.52. and take 15.2 years to pay. How is this even possible if this cost was told to us at first there is no way that we would even be doing business with this company.
Review from Jose L.
1 star09/05/2022
Never do business with these people they make it too difficult to just make a payment. Would not recommend to anyoneTime Investment Company, Inc. Response
09/16/2022
To Whom It May ************* you for bringing this to our attention. We use a third-party company to help us with customer inquiries. While we review their calls on a regular basis, there are times we are unable to catch situations like this. We are sorry to hear the customer is having issues making a payment and we would like to help resolve this issue. Our intent is to provide the best customer service possible. We have tried several different times during the day to get in contact with the customer and have not heard back. Please let the customer know she can contact our Team Lead, ***********************. Her number is ************, press Option 1.We apologize for any inconvenience and look forward to helping the customer in the future.Time Investment Company, Inc. Response
09/16/2022
We were able to connect with the customer today and resolve any issues with setting up payments.Review from Cathryn G
1 star06/24/2022
Victims seniors already victimized. $25 late free after the clock struck 12 midnight. That same day my bank account, paypal, and BestBuy where hacked and I had to close my account. I could not open a new account because I am paralyzed and cannot drive. You have now been warned. They are inhumane!Time Investment Company, Inc. Response
07/07/2022
To Whom It May ************* you for bringing this to our attention. We use a third-party company to help us with customer inquiries. While we review their calls on a regular basis, there are times we are unable to catch situations like this. We are sorry to hear the customers bank account was compromised and we would like to help her resolve this issue. Our intent is to provide the best customer service possible. After further review of the customer call, we have reversed the *** fee for $25 and the late charge of $5.99. The customer does need to bring the account current by making her June payment. We will reach out to her to review the account. Please let the customer know she can contact our manager, **** Blue, directly as well. His number is ********************.We apologize for any inconvenience and look forward to helping her in the future.SincerelyReview from Kathleen G.
1 star06/14/2022
My former roommate died. So paid the payments out of my account. So I asked to put my name on the account. They said no. They put a lien on our house. They wouldn't take the payments. I just had to pay over $6000.00 dollars. To pay it off. Because they were going to charge interest. Every day. That's wrong. Very bad financial outfit.????.Time Investment Company, Inc. Response
06/16/2022
Hello, we appreciate your feedback and we are very sorry for your loss. We are unable to find the account you are referencing as you were not on the loan. Legally we cannot change the name on a loan account. When we hear of a deceased account holder, we immediately charge the account off and no longer charge interest. Also, since you were not on the loan, you are not legally responsible to pay the loan. In order to give you the correct information on this account, we would need the loan holders' information so we can look into the account. We would be happy to discuss this with you, but please understand, that legally we are not able to discuss a customer loan account information with anyone besides the account holder which could be the reason you were not able to receive all the information you needed. Thank youReview from Barbara B
5 stars06/14/2022
I had excellent service from this company. I don't usually deal with finance companies but I had an issue with a company that used them to finance my project. They listened to my issues and were always there to answer the phone especially Dawn and Toni S***** in the loan department.
Time Investment Company, Inc. Response
06/15/2022
Thank you so much for the five-star review. We strive to provide the best customer service and are so glad to hear that **** and **** exceeded your expectations. All the best!Review from Allen R.
1 star05/12/2022
Terrible customer service. We paid off a loan early(over paid loan by +$200 dollars) They said it would be over a month until we would get OUR MONEY back...........Crazy policy...would not let me talk to anyone at Corporate Level...do not do Business with this companyTime Investment Company, Inc. Response
06/16/2022
Hello, very sorry to hear you were unhappy with our refund policy. We appreciate your feedback and we have made a few adjustments to the policy. We did send your refund within 4 days of your call. We apologize for any inconvenience and appreciate your business.
Customer Review Rating
1.5/5stars
Average of 8 Customer Reviews
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