27 Customer Reviews
Sort By
- Date
- Highest Rating
- Lowest Rating
Review from Barbara P
5 stars04/01/2024
So far their HVAC and plumbing services are top notch. Had furnace and air installed 2 years ago, The team who installed were professional, friendly, considerate and very knowledgeable, Left the area as clean as when they came! Rocco came out for the first year check. He was thorough in answering all my questions and very friendly. Even my cat liked him! Today I had a sump pump with backup system installed with their plumber Caleb. He was helpful from the day he came out to asses what was needed, and again today when he installed the system. Explained everything and even gave great insight to the drainage issues around the outside of my house that affect my foundation. I found not only a great HVAC business but a great plumber as well! THANK YOU West Allis Heating and Air and now, Plumbing!Review from Candy A
5 stars03/16/2023
Rocco ** is the service person to ask for. He just did a service job for me. I found him to be extremly knowledgeable, friendly and, most important to me is that he also took his time explaining my heating unit and making sure that I understood his recommendations for my maximum comfort. The company is speedy, reliable and very, very helpful. Am so pleased!Review from Barbara G.
1 star01/20/2023
I responded to a mailer to have furnaces cleaned for $130.00. I have two boilers. So I was charged $260.00 The serviceman was here less than a half hour. I told him the last company was here for over an hour for 1 boiler. He said no that that's all it took. West Allis Heating said I signed off for his time at !2:30 to 1:50. The trouble is who reads every line on the invoice. I only looked at the charges. When I called them, they said I signed so I have no recourse.
West Allis Heating & Air Conditioning Response
01/21/2023
On the service invoice our service technicians time in and time out is very clearly marked. Upon further review these times also correspond with our dispatched times on our office dispatch board. Unfortunately for this customer we have no choice but to assume ************** was there for the time indicated. Incidentally, the service was performed in October so if there was concern why would there be a 3 month lapse from when the service was performed to this complaint? If there was a problem or questionable service performed why would this not have been brought to anyones attention right away?We certainly want people to be satisfied with our service but in this case there is definitely reasonable doubt as to the validity of her claimCustomer Response
01/22/2023
First of all this service was for a flat rate of $130.00 per boiler. They were to service 2 boilers for $260.00. I had No need to check his time as it made no difference if it was 20 minutes or 3 hours. Additionally, as far as the delay, the service was done in Oct. The furnaces didn't kick in hard until the cold snap in December when I could hear on the first floor,, that my upper tenant's furnace was banging. I then had to wait until my tenant had a day off, when I was home and the service man could schedule to turn up the thermostat so the boiler would run at that time. I called a recommended boiler company and they said the temperature controls on the boilers were set way too high which caused percolating in the boilers and made all the noise when running. I then asked him how long it took for his company to clean a furnace, because, of course, I am not an expert in boiler cleaning. He said an hour to an hour and a half for each unit. He reset the thermostats on the boiler and I paid him. I will not be bullied by this lady!!!Review from Sue H
5 stars12/02/2022
Joe was very knowledgeable and helpful. He explained things so that I can understand. I've been using West Allis Heating Service for many years and know I can count on them. The service agreement is a real bonus. I have no worries about my furnace or air conditioning. Thank youReview from Teresa S
5 stars07/28/2022
Noah is always polite and efficiant. He explained what he performed during maintenence, asking if I had any further questions or concerns. Thank you all.
Review from Greg N.
5 stars07/26/2022
We recently started using West Allis Heating and A/C . We're really satisfied with the level of customer service and competence / knowledge of every one of the technicians that we've had over to provide service . I would recommend them to anyone looking for a quality heating and A/C company .
Review from James H
5 stars06/18/2022
They have always done a great job with my AC and heating. Professional and informative as to what they look for and what they do. Noah is a rock star
Review from Lizz M
5 stars06/17/2022
Great company to work with! Went above and beyond to assist us and resolve our A/C issues. The techs and office staff are always friendly, respectful and helpful, and we really appreciate all that went into fixing our issues. We have been customers for years, and will continue to be customers in the future. This level of service shows why they are such a great company.Review from Ellwood S
5 stars06/05/2022
Have always been happy with WAHeating& AC . Have used for at least 10 years.Review from Judith S
5 stars05/21/2022
the service was great!! Noah, the service man was super..very patient explaining how to switch between heat and A/C, several times
West Allis Heating & Air Conditioning Response
05/23/2022
Thank you for the great review! I'm glad you were happy with our service
Customer Review Rating
4.78/5stars
Average of 27 Customer Reviews
Customer Reviews are not used in the calculation of BBB Rating
BBB Business Profiles may not be reproduced for sales or promotional purposes.
BBB Business Profiles are provided solely to assist you in exercising your own best judgment. BBB asks third parties who publish complaints, reviews and/or responses on this website to affirm that the information provided is accurate. However, BBB does not verify the accuracy of information provided by third parties, and does not guarantee the accuracy of any information in Business Profiles.
When considering complaint information, please take into account the company's size and volume of transactions, and understand that the nature of complaints and a firm's responses to them are often more important than the number of complaints.
BBB Business Profiles generally cover a three-year reporting period. BBB Business Profiles are subject to change at any time. If you choose to do business with this business, please let the business know that you contacted BBB for a BBB Business Profile.
As a matter of policy, BBB does not endorse any product, service or business.