Customer ReviewsforColder’s Furniture, Appliances, and Mattresses

I bought a fireplace/tv stand in December 2021. They delivered it without the remote control. The model I purchased is not built with nice buttons and those buttons do not use the fireplace's full functionality. At the time, they told me it was a supply chain issue. I waited and was patient. When the control finally arrived, they handed me a remote in a plastic bag. I went home and tired it; it did don't work. I called them and so a technician came out. Now he was amazing and confirmed I was sent the wrong version. I have called twice and am told they are waiting. As you can see, I've been dealing with this for shy of two years. I will never buy another thing from them again. I regret shopping there so much. What a waste.

I definitely can understand the frustration and we will look into this further for you.  Parts should not take this long.

I will never go back to Colders again. The table and chairs I bought were not sturdy at all. The chairs collapsed and the table was so wobbly I thought it would collapse too. Went back to Colders this past Saturday. Outrageous prices. They dont sell table and chairs as a set! $6500 for table and $450 PER CHAIR! Outrageous!! All the tables there were wobbly. SO we went to Bobs Discount Furniture. Bought a STURDIER table and chair. It was $1200 for the table, 4 chairs, and a bench. The quality is superb and way better than Colders. The prices at Colders are way too high for a really crappy quality. Ill never be back.

I am sorry you experienced a concern with your table and chairs. I hope you contacted our Customer ******************** to verify if there was still a manufacture warranty. We do have several collections that are priced as a set. However, the table you mentioned is a solid wood table, customer selection on sale for $2600.00 Chairs are priced individually as this is a custom line with numerous color/finish and leg options. We do have a large selection of table and chairs that are group priced at very competitive price points. I am sorry we did not have the opportunity to work with you closer.

Manager Jon **** truly cares about the customers. I purchased a recliner from Colders last July. After 7 months of sitting in this recliner it started to break down and it had a 6 inch gap between back of chair and seat cushion. I am not a heavy person and found myself sliding into the 6 inch gap. I called Colder and they sent a repair man, which didn’t help me. They were giving me the run around and I was feeling hopeless until I went to the store to talk with the manager. I did not have an appointment, but Jon **** was gracious and listened to everything I had to say. He agreed to have me exchange this Flexsteel recliner for another. He was patient and kind the whole time it took me to pick out another recliner. ***** **

We're very happy to hear that we were able to turn a negative situation into such a positive one for ************************. Thank you!

I called Colder's for service (broken door hinge) on our Whirlpool fridge and was told that they didn't cover frame parts. Seriously?? They told us we were 100% protected when the extended warranty was purchased. Stay far away from Colder's and their so-called extended warranties! I gave one star because the zero star option doesn't exist.

We would like to look into this matter for you. Could you please email us at ************************************ with your phone number. Thank you!

Horrible customer service.They boast that they are a family company but their customer service skills are sub par at best. I’ve been fighting with colders for months over a very poor quality mattress that they sold me. It’s far less than a year old and has major deformities yet the “warranty” claim was denied. It’s the 3rd mattress they delivered because the first two had holes in them. I have herniated discs in my back and explained to the sales man that I needed a quality mattress, and he sold me this restonic which is honestly junk for the 1300 paid for it I would think it would last more than a year. It’s very painful to sleep on this bed. Colders has many bad reviews for this brand of mattress, yet they continue to sell it knowing it’s junk. More than one member of their staff has been rude to me because I’m frustrated about the situation, both of which were managers, Marlene and Sarah. Also very untrustworthy, they lie about things to cover their mistakes. I specifically asked Sarah if she neded pics of the box springs she said no, but then a day later needs them and proceeds to argue with me and speak over me on the phone, then hangs up on me when I’m frustrated on the verge of tears because I used a swear to describe my frustration. The hoops they want you to jump through to make things right are ridiculous, just sell a better product colders! Even emailed the president a few times, with no resolve at all. Don’t was your time or money at this subpar overpriced furniture store. Their solution is to replace the sub par mattress with another sub par mattress, how is that a solution? The same thing will happen with the next same less than quality mattress. So I’m expected to file a mattress claim every year and have a new mattress delivered yearly? Come on colders, that’s not a solution, and all the work fighting to even get that is exhausting and ridiculous.

Hello *******, I am sorry to hear you are experiencing a concern with your mattress. Looks like at this time we are waiting for some photos of the foundation. If you have not already, please submit photos to ************************************* We will be happy to look into this further for you.

Colders- photos were sent to you yesterday morning.

UPDATE: After much much persistence I was given a refund except the delivery fee for the mattress after it was picked up by colders.

I ordered a sofa on 6/5/21 with Patricia O. Approximate lead time was 5 months, which was understandable. It has now been just short of 10 months! Over the past 3 months I have called 2-3 times to check status. I spoke to Patricia. Each time all she ever said was, "I don’t have any information". Since it was getting to be quite a long time, I thought I would see if it was possible to cancel if I paid a cancellation charge, so I could try to find something in stock. I called on 3/16/22 at 12:16. I spoke to the girl who answered the phone. I asked her, "IF it is POSSIBLE to cancel?" She said sales people were in a meeting and she would give my salesperson the message and have her get back to me. On 3/24/22 I still had not heard back from Patricia, so I called at 4:12pm. I spoke to a girl named Kayla (who was much more helpful then Patricia!) She told me the order had been canceled!! I asked her when and who canceled it. She put me on hold while she checked. When she came back on the phone, she said it was canceled several days ago, by a phone call. They would be issuing a credit of $731.11 back to my charge card. This was after a restock charge of $313. They even charged a restock on the taxes, which is against the law! "Does restocking fee include tax? The charge for restocking returned merchandise is a charge for service and is not subject to tax. The retailer must refund the full sales tax reimbursement, not merely the tax on the net amount of the credit after the restocking charge." When I called to ask about canceling, I DID NOT say to cancel and I did not approve the fee! I INQUIRED if it was possible!! No one even bothered to inform me that they canceled it! If I hadn’t called back after a week of no response, I would still be sitting here waiting for my sofa! As it is, I am now without a sofa and out $313!!

We do apologize for the confusion with this matter. We have reached out to the customer and came up with a resolution. Thank you!