ComplaintsforAbby Windows LLC

• Initial Complaint

  02/05/2024

  Complaint Type:

  Service or Repair Issues

  Status:

  Resolved

  More info

  October of 2023 we had Abby windows come out and give us a quote. We were happy with demonstration and thought the company was organized and legit. 2 months later December of 2023 we werent getting responses on when the down payment was due or how to pay. Turned out that the associate who gave us the quote was fired or quit and no one told us. Essentially no one followed up with us at all until I sent an email asking if we should just go with another company. They finally responded and gave us the dollar amount, just over 7k. We wrote the check and thought nothing of it until the guy came out to do a final measurement. When he did everything was wrong, the number of windows and the style of windows. So now this new guy is telling us its going to be more expensive. 2 weeks later, in January of **** no new quote has been provided. We asked for our money back and to cancel since we still have no new dollar amount they want us to pay and now theyre refusing to refund us the money for a quote that was wrong to start with. In addition to all of the issues, every time I emailed, the employees would pass the email off to someone else. Not one person at Abby windows has been helpful nor do they even care about their customer service.

  

  Business response

  02/20/2024

  This matter has been resolved 

  Customer response

  02/20/2024

  [A default letter is provided here which indicates your acceptance of the business's response.  If you wish, you may update it before sending it.]
  
  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me. 
  
  Regards,
  
  ***********************************
  

• Initial Complaint

  11/08/2023

  Complaint Type:

  Product Issues

  Status:

  Answered

  More info

  We booked a siding job in April 2023 to be completed in August 2023 with an $8,000 deposit. We contacted at the beginning of September and they advised they were waiting on the city permit. My husband drove to the city and they confirmed that no permit was applied for. On November 7, ******************************************** our driveway without contact. We have requested that they pick up the incorrect materials and refund our money as we will be seeking another company to complete services. No response. No response and no service since April 2023.

  Customer response

  11/09/2023

  The amount we are requesting as a refund is $12,259.50 and the attached is the confirmation receipt.

  
  

  

  Business response

  11/09/2023

  I received your email and BBB complaint regarding your siding project and would like to discuss your concerns:

  1. Regarding the material being incorrect, the material and color on the invoice we have for you matched the material that was delivered. I was hoping you could clarify what was incorrect on the material. 
  
  2. On your invoice, the lead time for siding was ***** weeks. With the project invoice on 4/13/23, our November installation timeframe was within these parameters. I see notes in our CRM that have us updating you via phone or email in late August and also in October confirming the November installation. I was hoping to get clarification as where the August installation timeframe was quoted.
  
  3. I have attached a copy of the permit that was pulled with the ****************** that was issued in August. You had mentioned that you went directly to the city and that no permit was pulled, so I wanted to make sure you had a copy of the permit that we already have in our possession to confirm that information was not accurate from the city.
  
  As we are within our contract timeline, we expected to start this project for you, as supported by the delivery of materials to your home. With that being said, the materials have already been purchased for your project and we are unable to cancel out your project for a refund at this time.
  
  If there is anything else that I can help clarify regarding the process, please let me know so we can get those concerns addressed before proceeding with the next steps in hopes of getting you rescheduled for installation. 
  

  Thank you.

• Initial Complaint

  11/07/2023

  Complaint Type:

  Service or Repair Issues

  Status:

  Answered

  More info

  My experience with the siding job provided by *************** leaves a lot to be desired. We signed a contract 3-13-2023 with *******************************. We gave him a substantial check. (Cashed 03-15-2023). I was able to print the contract. Then ****** filled out the financing paperwork, electronically signed it and could not ************* 3-15-23 I called ****** and told him the contract shows Corner Color was the same. I told him I wanted white on 3-13-23. He assured me the color would be corrected. A few days later ****** called and said the signature did not go through and I had to sign another financial contract. I was unable to print that one and called ******. He told me he would send a copy that I could print. I never received anything from ******. 3-23-23 a representative came out an measured.No date noted but I called ****** ext. 719 after trying ****** that went to voicemail. She returned my call and told me she would call when the materials were there.4-26-23 called ****** ext 719 (in the warehouse) will call when the materials arrive to set up appointment. 5-3-23 at 3:43 pm I called ****** and left a message for him to call me. I was sure the return call would not happen until the next day. Waited 2 days Never received a call. 5-5-23 called ******* extension no one answered. I hung up and called ****** at 3:10pm. Left message. She called me back at 3:25pm and we set up install date of 6-5-23 or 6-6-23. 5-18-23 I received and email from ********************************* offering to come sooner. Offered the date of Tuesday May 23, 24, and 25. I jumped at the chance and postponed the concrete to begin removing the asphalt until the 25th so the dumpster would not damage new concrete. The email said it would be a 3 day job.5-19-23 received a conformation via email that the date was changed to May 23rd. 5-22-23 the dumpster arrived but no materials came. I called and informed them that no materials arrived. They assured me that they would be here in the morning. 5-23-23 5 guys here to work and no materials. Called at 7:55 am and left a message on ext 719 that the workers where here and there was no materials. They set up the scaffolding and removed all the small boards. (I think it was called ******.) That was done late morning and the 5 guys sat around waiting for the materials. The materials arrived and after the guys delivered it, I noticed that the corner boards were not white. I called ****** and he told me the white ones will be there in the morning. *********** only had time to put the green rap on. They had me cut the internet cord so they could put the green rap on. They left at 7:00pm. 5-24-23 **** came out early and spoke with my husband. He assured my husband that window shutters would be installed on all the windows. He told him the dumpster would be removed that evening so the asphalt could be removed in time to prep for the concrete to be poured. *********** only got the boards up on the north and part of the west side of the house. I talked to ****** the guy supervising the workers and told him the dumpster was going to be removed and we came up with moving it to in front of the detached garage. He said his guys would be ok with taking the scrapes a little farther.I called Source Dumpster and they told me that they never received an Order from **** to pick up the dumpster. At around 3pm I called ******* ext 713 it went to voicemail. I tried ******* ext 719 it went to voicemail, No messages left. I called back and thought it said ****** was ext 706 and spoke with ****. I explained the dumpster situation and he said he would relay the message about moving the dumpster and have someone get ahold of me. I carried the house phone with me.At 4:50 **** called me back to check if I received a call from ****. I told him no. He was surprised then informed me that Source Dumpster was called and would be there tonight or tomorrow morning to move the dumpster. 5-25-23 At noon I called the asphalt removal company that the dumpster has not been removed yet and he told me he could not come again until June 1st.At 4:48 I called ext 719 it went to voicemail and I hung up. At 5:00 Source Dumpster arrived. My husband went out to show them where to move the dumpster. They said they were there to remove it. The driver called the office and they informed him that **** told them to remove it. My understanding was that there would be an additional charge and that **** was not happy having to call in the first place. 5-26-23 *********** completed the siding on the North, West and some of the South side of the house. The East side was partially done and the South side of the house where the deck is was left in only the Green **** They ran out of materials. They removed the scaffolding on the North side and left it on the grass. At 2:00pm ****** (only person who spoke my language English) arrived. I blew off s**** with him and he told me they only sent 49 boards, what was he supposed to do. He told me the guys would come back tomorrow but I asked him what were they going to do there was no boards for them to work with. 5-31-23 I called ****** and asked him when they were coming back and he told me I was a special order and that he was waiting for the materials. He said it would be in Monday June 1. I asked him then if he could come out and pick up the scaffolding as they were done with it. He told me they would pick it up Thursday or Friday. No one came to pick up the scaffolding and no one showed up on Monday to finish the job. I still do not have internet. I used up all my cell phone hot spot allowance within 2 days. Still do not have completed siding. Needs much tweaking.No One at **** has attempted to make any kind of contact with me to inform me what is going on with materials or if I have anything to say. I am paying for what I think is premium price for a job I thought *********** and siding was going to do. Not a subcontractor that cant communicate with your English speaking impaired customers. The new TV ad says you do it right the first time because you dont want to come back. I wish you would come and finish it, or tell me what the status is. I have not called because I dont want to fuel the fire of ******* everyone off any more than they are. It is your job to call me and update me what is going on I should not have to beg for information. I am paying $41,715.80 for an incomplete job that at first looks nice but there are gaps between the siding and the soffits. There is no caulking under the window. There is a cut in at least one of the white corner pieces. A worker took it upon themselves into putting aluminum around the front door, I am assuming because I have not painted it yet. They did a nice job but it needs to be removed because it does not match what I want the door to look like. Most of all - it is not done. On June 4th **** the project manager came out to review my concerns and started a work order. The deck that was damaged by the workers with paint, the unfinished eves, the unsealed siding ont he west side of the building and the lack of shutters. He measured all 11 windows for dark brown shutters. The beginning of August my husband and I went to the **** offices in ******** and were met by **** and the receptionist. They set up an appointment where they would send ***** to complete the work. I asked if I could see the shutters and they told me the receptionist would send me a picture to my email. Again I waited and never received the pictures or even and explaination as to where they were. ***** never showed to finish the job. October 25th ***** showed up (scheduled appointment) with 4 sets of black shutters. I told him there should be 11 sets of shutters and the color is dark brown. (***** corrected me with the dark brown. I said chocolate brown). I showed him the peaks and we measured the 11 windows again. On October 25th, the salesman ****** called and started to bulling me to pay before the job was done because the financing would expire on the following Tuesday. An email demanding payment was received a short time later. I replied the job was not completed. On November 6 th I received and email from *** in accounting. Email: Based on what has been communicated to me by **** **** members, your project is substantially complete, and we need to fund the project. Please contact me tomorrow at ***************** so we may close this out. I called ***, Per our phone conversation I told him I did not need there financing. He told me because they were substantial done I had to take care of balance. *** said he talked to your crew and they told you I kicked them off the property. I never kicked anyone off the property. October 25th ***** showed up with 4 sets of black shutters. I have 11 windows and the color should have been dark brown. I told him they were not correct and not enough 4 vs 11 sets and not to put them up. ***** and I went around and took measurements for 11 sets of shutters. We looked at the peaks and he told me that he thought it just needed caulking. I never kicked him off the property. *** did not want to hear my side of the story. The fact that **** came June 14th checked the job and found the bottom was not sealed on the west side of the house and the the 3 peaks needed to be sealed. He also took measurements of 11 windows for shutters. He was filling out a work order that I did not get a copy of. I am sure it is not available to me. This project has had 11 window measured 3 times that I am aware of and 1 time my husband was aware of. November 7 **** called wanting to get things set up to finish the job. She told me the shutters were not written in the contract so they were not going to provide 11 sets reguardless of the fact we had a verbal agreement. It was not in the contract. She said they would come and seal the peaks and the west side of the house. She told me she would have them hang the 4 sets of shutters they have and I told her they were the wrong color so she said she would credit us the shutters. Then I asked about the deck board that the sub contractors damaged and that **** said they would credit us. She said she would take to **** and go from there. This was a job contracted in March and now in November it is still not completed. I am the one treated poorly and they are bulling me.

  

  Business response

  11/09/2023

  We are in communication with the customer to get clarification on the remaining punch list items. We have requested photos of the areas of concern so we can assess what actions need to be taken to remedy those items as a service ticket. 

  Regarding the shutters, the contract we had with the customer was to remove and reinstall 3 shutters, which per our completion photos, shows was completed. We do not have a contract with the customer to furnish and install and entire home worth of shutters.

  We will work directly with the customer to resolve this job to the contract as quickly as possible. Thank you

  Customer response

  11/09/2023

  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID ********, and have determined that this does not resolve my complaint.  For your reference, details of the offer I reviewed appear below.
  
  [Please type your response here.]
  

  Abby has so far has not followed thru on completing any of the work reference this project.  Nor will they honor any verbal agreement.  (11 shutters for 11 windows). The CONTRACT does not cover the shutters. I get that is there disagreement.  They have played with our lives for 5 1/2 months for a job I was told would be a 3 day job.  It messed up our landscaping project and after 3 months we just did the work.   Until the job is done completely I will not sign off on this complaint.
  
  Regards,
  
  *****************************

  

  Business response

  11/10/2023

  Our position remains the same and unfortunately, we only can honor what is in our contract.

  Customer response

  11/13/2023

  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID ********, and have determined that this does not resolve my complaint.  For your reference, details of the offer I reviewed appear below.
  
  This is the final email I am sending to Abby.

   **** filled out a work order the last time he was here.  Where is that or does he just lie and say he never did that.  And if ***** said I asked him to leave he is also lying.  I only told him not to put up the 4 sets of shutters,  they were black and not dark brown.   Why would I believe anyone that I have dealt with, when I have been lied to all along.  What fair thing do I need to do to make you go away.

   

  I am not happy with the quality nor the integrity of ***********.  You keep asking me to accept their solution but I am not happy with what they are offering.  I am totally frustrated.  
  
  Regards,
  
  *****************************

  

  Business response

  11/14/2023

  We highly encourage ********************** to call our office if she is having an outstanding issue. We are unable to process anything without knowing what the issue is. Please call our office directly ****************

  Customer response

  11/17/2023

  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID ********, and have determined that this does not resolve my complaint.  For your reference, details of the offer I reviewed appear below.
  
  I sent a cashiers check for $25,000.00 on 11-15-23 via 1st class US mail.  It was delivered 11-16-23 at 11:39 am to the mailbox.  The check was cashed the same day, 11-16-23.  I paid for what I thought was the balance of what has been completed so far.  I am going to continue to wait for the job to be completed or they except this as final payment and they are done with what they done so far.   
  
  Regards,
  
  *****************************

  Customer response

  11/30/2023

  I would like a fair final bill from ***********.  I am not comfortable having them come to my house and complete the incomplete job.

  
  

  

  Business response

  12/11/2023

  ***********************,

  
  

  The BBB is not a mediator. 

  
  

  If you would like to retain a lawyer and attend mediation via AAA Arbitration, we can both have the expense of retaining lawyers and continue down an unresolved path. 

  
  

  However, if you would like to close out your project working directly with our company, we will give you the best and swiftest opportunity to do so.  With that being said, we don't go off any verbal or misconstrued conversations.  We operate off objective contractual facts.  You did not pay for shutters and you were never sold shutters. Your contract was to rehang 3 sets of shutters provided by you as the homeowner and there was to be no charge to do this. 

  
  

  As far as a punch list or service items, per the right to cure law, we would need you to provide this in writing as to what the issues are. What was not done on the contract that would make you request a deduction from your bill? 

  
  

  Once we receive pictures and your punchlist, we can determine a reasonable response to you within two business days. 

  
  

  Regards, 

  
  

  *****************

  
  

  Customer response

  12/12/2023

  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID ********, and have determined that this does not resolve my complaint.  For your reference, details of the offer I reviewed appear below.
  
  

  ***********************,

  
  

  Here is your list.

  
  

  There is 365 of sealing the bottom of the siding on the west side of the house.  Pictures sent November 17.

  There is 244 of sealing the bottom of the siding on the southwest side of the house. Pictures sent November 17.

  There are 3 peaks on the house that need to be sealed. Pictures sent November 17.

  3 sets of shutters from the original contract.  

  
  

  There is also poor workmanship with straight cuts of siding around windows as well as the caulking has pin holes in it.  Picture added.

  
  

  
  

  
  

  *********
  1428 ***********.
  **********, ** 53105

  
  Regards,
  
  *****************************

  

  Business response

  12/12/2023

  We are coordinating a time with the customer to correct anything that is needed per the scope of our original work. Once the customer allows us to complete the items we agree are in need of fixing based on industry standards and original scope of work, we will be able to bring this matter to full resolution. Thank you.

  Customer response

  12/18/2023

  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID ********, and have determined that this does not resolve my complaint.  For your reference, details of the offer I reviewed appear below.

   I am still in the wait and see if they will follow through and complete the work without bullying.

  
  Regards,
  
  *****************************

  

  Business response

  12/18/2023

  Our response has not changed. Please contact us directly **************** to schedule your caulking touch ups. 

• Initial Complaint

  10/31/2023

  Complaint Type:

  Service or Repair Issues

  Status:

  Answered

  More info

  The windows I purchased from Abby Windows and installed by Abby Windows do not correctly fit in the area where the prior windows were installed. This has resulted in my custom-made blinds not fitting correctly, which caused a lack of privacy, and the window treatments no longer fit. The salesperson knew the windows would not fit the same as the windows that were taken out and failed to tell me prior to selling the windows and having them installed, even though an Abby Windows representative came to my home twice on separate occasions. I have reached out to Abby Windows, both ******, the sales person, and ******, Project Manager, with no reasonable resolution. ****** responded that it was an unfortunate situation and that the sales person shouldve informed me that there would be a problem with the blinds not fitting properly. I have this voice mail message saved on my phone. I have also searched the Abby Windows website for information on installation services and guarantees but I was unsuccessful in finding anything that was relative to a guarantee or customer satisfaction. There were only references to flow-through manufacturer warranties mentioned. No documents were included on the website for review. I am asking for one of three options to make me whole: 1. Detailed steps accompanied by the prompt timeline by which one of the following sub-steps would be completed: a. Fix current window by cutting into the drywall to lessen the depth of the window, if this is a possible solution, or b. Replace the window with one that has more depth, comparable to the previous windows, or 2. Reimbursement of my blinds in the amount of $2,243.52 so I can replace with blinds that fit properly 3. A full and immediate refund of $6,473.00 so that I may purchase windows that fit correctly My last effort to contact Abby Windows was via email on October 6. I requested a response by EOB October 10. I have heard nothing since.

  

  Business response

  11/08/2023

  The customer lives in a condo. We cannot move the depth of the window back toward the outside as she would not be able to have the window properly sealed and she would not match the condo compliance. 
  Replacement windows only come in one depth. That is from any company and manufacturer. They are 3 1/4. She had new construction low grade 2 3/4 windows that are put on when building. These types of windows are not replacement windows and are made for new builds. 
  the customer contract provides the following line items (which the customer signs)

  Install Prep by Customer 0 Customer to R and R existing blinds, shades, and curtains. Abby Windows not responsible for any existing
  blinds removal and reinstall. Customer to allow 3x3 area for each opening inside and trim back any bushes on exterior prior to install.
  

  our contract clearly states we are not responsible for blinds. The second part of the contract describes our install type which she signed as follows-

  New Construction vinyl windows exist- Customer opts for pocket install to consist of tearing out old vinyl window and installing new window without a nail fin but window sitting inside of drywall and on top of sill- no drywall cutting required. Customer is aware of glass space loss and new stops will be needed on all four sides in prefinished composite material.

  As far as the actual post install discussion, our window project manager offered her different options to help even though this was not our responsibility as stated. An extended bracket for these blinds is a viable solution which was offered. We even offered to install them for her at no charge. Unfortunately, the customer refused to explore this option.

  Customer response

  11/14/2023

  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID ********, and have determined that this does not resolve my complaint.  For your reference, details of the offer I reviewed appear below.
  
  **** said replacement windows only come in one depth. I was not aware of that as Im not an expert in the field, however, that depth did not affect any other windows in my home. The windows in the master bedroom (***) were the only windows in my home replaced by ****. In the last year, I also had the second bedroom windows, living room windows, and patio door replaced by a different company, Renewal by ******** ("RbA"). The blinds for each window and the patio door,with the exception of the *** window blinds, fit exactly as they did prior to being replaced. The blinds in the living room and second bedroom fit the same now,post-replacement, as they did prior to the windows being replaced. The aforementioned having been said, if all replacement windows come in only one depth, as **** states, why do the windows throughout the rest of my home fit fine but only those installed by **** do not.
  
  **** stated that the contract reads they are not responsible for any existing blinds removal and reinstall. To be clear, the removal and reinstallation of the *** blinds is not the issue. The blinds were removed prior to the install of the windows and were reinstalled by a third company after the window was replaced. This is not the issue; again, the issue is the *** windows **** installed are ill-fitting, which has caused the blinds to not fit appropriately.
  
  I am aware of the glass space lost. I am not contesting this.  Glass space was lost by the other windows that were replaced by RbA.
  
  **** states that their project manager, ******, offered different options to correct the problem even though this was not [their] responsibility. Trevors options were to: 1-I contact my blinds manufacturer to see if they offered an extended mount; or 2- he could possibly manufacture a bracket to bump the blinds out. **** also stated that I refused these options and that is correct. I refused those options because neither option provided would solve the problem. As the window sits now, the blinds are already 1.5 away from the window. Using either option above would only push the blinds further out, thereby resulting in an even greater gap and less privacy than I have now.

  I agree the removal and reinstallation of the blinds were not ****s responsibility.Their job was to sell and install a window in my *** that fit. **** failed to do that and is now trying to shift blame and avert our eyes from the actual issue. The problem does not lie in the blinds, as is evidenced by the numerous other windows replaced in my home. The problem is the window sold by ****. No other reason.

  I note **** conveniently left out of its response that ****** apologized to me that this exact issue was not told to me at the time of sale. He went on to say its unfortunate. Yes, it IS unfortunate because I would not have purchased the window/installation from **** had they been up front and honest with me from the start. Instead, I would have waited for RbA. It was scheduling that caused me to look elsewhere for the *** window replacements, and no other reason. **** would have lost that sale, had they been honest-which, perhaps, is exactly why they werent. And, if it isnt honesty, then its ineptitude.

  I again formally request one of the following in relief: 1. Detailed steps accompanied by the prompt timeline by which **** will replace the window with one that fits correctly; 2. Reimbursement for the cost of my blinds in the amount of $2,243.52 as the prior blinds are no longer viable; or 3. A full and immediate refund of $6,473.00 so that I may purchase new *** windows from RbA.
  

  Regards,
  
  *************************

  

  Business response

  11/14/2023

  Please call our office if you would like to discuss this matter further. *************.

  Customer response

  11/15/2023

  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID ********, and have determined that this does not resolve my complaint.  For your reference, details of the offer I reviewed appear below.
  
  I have tried previously to discuss this issue directly with ****. Such attempts were fruitless, hence the complaints filed with the BBB and ********** of ************ Trade, and Consumer Protection.

   If **** would like to propose a settlement offer confidentially, they may do so via my personal email and outside of the BBB website. However, all contact, efforts to mediate this issue, and any correspondence must be in writing for documentation purposes. 

  
  Regards,
  
  *************************

  

  Business response

  11/15/2023

  Please email ******************************** to discuss this matter further.

   

• Initial Complaint

  07/24/2023

  Complaint Type:

  Service or Repair Issues

  Status:

  Answered

  More info

  4/11/23 signed contract & $2170.50 down and we still do not have our window installed. We were Verbally guaranteed a very experienced installer would install the job. Which is a majority of the reason why we agreed to purchase a window over $4k for 25x65 roughly. **** refused to speak with me unless I delete a Nextdoor neighborhood post which has received over 16k hits in 3 days. I feel threatened by her statements. ************************************************************************** 1) complete lack of communication! 2) We had to reach out to Abby Windowsill to see if our window had come in and they said, oh, yea its here. we were told wed be contacted once the window was in and ****** communicated the urgency of a quick turnaround to keep our project on track. 3)day of installation, about 1hr prior received a call asking to reschedule for later that day, which unfortunately didnt work for our schedule. We set up a new installation date and after waiting Around all day NOTHING! NO SHOW and NO CALL. We were told the prior scheduling person quit and left everything very messed up!One of the project coordinators told us they would send the new guy out well we dont want the new guy we want the guy we were guaranteed with 20+ years installation experience that works for **** because we were told we would have the best installer on the job since we have *********************** and mortar. We were guaranteed quality seamless communication and up until this 90% of the reach out has been on our behalf even after being told we would receive a call on multiple occasions. We were informed August 14 or 15th is the next available date after an original verbal agreement of the project being completed by the end of June early July as this window is located in our main restroom.I asked to speak with ********** was informed escalations flow through someone else. The only reason this is escalated is because we were guaranteed a window and complete install by now.

  

  Business response

  08/08/2023

  This matter has been solved and a resolution has been reached. 

• Initial Complaint

  07/17/2023

  Complaint Type:

  Service or Repair Issues

  Status:

  Answered

  More info

  Had windows installed by Abby Windows in 2018. Noticed a crack in one of them in April of this year. Have contacted the company numerous times since April regarding their warranty. There has been no follow through by them.

  

  Business response

  07/20/2023

  Thank you for reaching out. Please call our office directly so we can further assist you **************** or fill out a service request form on our website at www.abbywindows.com

   

   

• Initial Complaint

  07/12/2023

  Complaint Type:

  Service or Repair Issues

  Status:

  Answered

  More info

  We hired Abby Windows to replace our roof, gutters and side siding. We hired them in June 2022. They didn't start work until August. They worked very sporadically with long periods between any work. They finished in January 2023 after many calls and ended up doing a very poor job. They broke our awnings, porch light, and destroyed our TV antenna. The new trim they installed is misaligned and torn. They left 8 bundles of shingles on a skid in the lawn, rolls of vapor barrier, and 12 long stacks of siding they refused to pick up. We had to find a way to dispose of it on our own. There were discarded nails and garbage scattered all over the driveway they didnt clean up. The gutters are hung so badly water pours out the middle every time it rains. The photos taken during the course of the work confirms all this.

  Customer response

  07/18/2023

  We were asked to supply communication details between us and Abby Windows.

  I've attached a Word Doc and will also list them here.

  List of communications with Abby Windows
  
  Date      Type      From     Message
  7/19/2022          text        **********;  Asked if they came to measure siding
  8/18/2022          text        **********;  Says roof may be next week but siding, soffit, fascia is a little delayed
  8/19/2022          text        TJ Moon               wants to start roof
  8/23/2022          text        me          sent photos of broken awning and antenna
  8/23/2022          text        **********;  He will pass the meesage to TJ and get an answer
  8/28/2022          text        me          asking about gutters (have none, with a lot of rain)
  8/28/2022          text        **********;  dont have date but it should be shortly after roof
  8/28/2022          text        **********;  Asked if I spoke to **** about awning and antenna
  8/28/2022          text        **********;  **** said he was coming out this week to remove the awning and try to repair it, and to check on the antenna. (I never heard from him again.)
  8/29/2022          text        **********;  Gutters should be soon.  Says antenna had to cut and removed to install new roof. (This was not in the plan.)
  8/29/2022          text        me          We had the roof done twice before and he antenna wasn't an issue.
  8/31/2022          text        me          **** says there was no way around it.
  9/1/2022            text        **********;  He will talk to **** about installing a new antenna, and about the awning.
  9/19/2022          text        me          sent photo of the old soffit and fascia falling off over our back door
  9/19/2022          text        **********;  will check with TJ about eta for remaining jobs
  9/28/2022          text        ****       *********; would like to send **** out to look at awning, pick up garbage and leftover materials (this never happened)
  10/7/2022          text        me          I asked if it was normal for workers to open and go in a garage without homeowner's knowledge. Asked if he heard anything further about the anetna and awning.
  10/7/2022          text        **********;  It's not normal for workers to go in a garage without notice. It should have been communicated that they needed and outlet.
  10/7/2022          text        **********;  He will talk to **** on Monday about the antenna and awning. He knows they are planning on fixing them but they are very busy. He will stay on them daily until ist's done.
  10/7/2022          text        **********;  He asks if the gutters are operating smoothly
  10/7/2022          text        me          I say it's hard to tell without rain.
  10/7/2022          text        **********;  He will let me know Monday about remaining work.
  10/7/2022          text        **********;  He says I should ignore the finance final signature until everything is done.
  10/17/2022       text        me          Asking about old roofing garbage, dumpster on our driveway still (since 8/22/22),antenna, awning, remining work updates (photo of garbage and dumpster.
  10/17/2022       text        **********;  He was not aware of the garbage still there. He will have garbage picked up Monday, and dumpster after.
  10/17/2022       text        **********;  Says antenna needed to be removed
  10/17/2022       text        **********;  We will get a credit or money back for the awning
  10/17/2022       text        **********;  Siding,soffits, fascia will be taken care of ********************************************************** text        **********;  He will try to make it better for us with credit or compensation
  10/17/2022       text        **********;  The current state of the project is not what he sold us.
  10/28/2022       text        **********;  He asks if I heard from anyone about the awning or antenna
  10/28/2022       text        me          no
  10/28/2022       text        **********;  TJ or **** said they should be giving some money back or doing the work
  11/16/2022       text        me          I ask if there are any updates.  Everytime it's windy, we lose more trim (sent photo)
  11/16/2022       text        me          sent photo of snow-covered materials along with dumpster still in driveway
  11/16/2022       text        **********;  He does not have an update, and asks what work needs to be done yet.
  11/16/2022       text        **********;  He says our money has been pulled from Dividend and if I spoke with anyone.
  11/16/2022       text        me          I tell him roofing and gutters were done (gutters temporary)
  11/16/2022       text        **********;  I have not spoke to anyone from Dividend (I regularly receive monthly statements from them)
  11/22/2022       voicemail             Aliyah    asking if dumpster was picked up, and wanting me to sign the certificate of completion
  11/23/2022       call          me          talked to Aliyah the ongoing issues and I cannot sign a certificate of completion when the job is far from complete
  1/9/2023            voicemail             ***********;  Siding should start on 1/17/2023
  1/17/2023          voicemail             ***********;  would like to schedule soffit, fascia, gutters
  1/24/2023          call          me          Letting ****** know about all of the issues.
  1/31/2023          voicemail             ***********;  asking if the leftover product was picked up (it never was)
  5/16/2023          email     ***********;  asked about all of the leftover materials
  5/16/2023          email     ***********;  She will send someone to pick up the materials (no one did). Also she would wash the remaining balance of $90 if I remove the bad review. I was not aware of any outstanding balance.
  5/17/2023          email     me          Sent ****** photos of the problems, dumpster and garbage, broken awning, broken antenna, broken outdoor light, soffit buckling, old trim sticking out, corners not mitered
  5/17/2023          email     me          sent ****** a video of the rain pouring out and over the new gutters
  5/18/2023          email     ***********;  She will contact a different gutter installer to fix them.
  6/27/2023          email     me          Asking ****** about the gutters (haven't heard from her)
  7/2/2023            email     me          sent ****** photos of the inside of the attic and the holes from the tearoff

   

   

  

  Business response

  07/24/2023

  We have reached out to the customer to arrange a time for our project manager to enter the attic to view the issues that cannot be seen from the exterior of the home. Our project manager will reach out again as quickly as possible to arrange the meeting onsite. Once we have arranged a time that works for the customer and our project manager, we will be able to determine what issues still remain unaddressed from the initial complaint items and will be able to bring those items to resolved for the customer. We look forward to bringing this matter to complete for the customer once we are able to get onsite with them, and if the customer needs our contact number for confirming scheduling, we are more than happy to arrange that time with them at ************. Thank you

• Initial Complaint

  06/27/2023

  Complaint Type:

  Service or Repair Issues

  Status:

  Answered

  More info

  I had a full house exterior renovation 2 ******* ago. That in itself was a nightmare. Now I am in the warranty stage and it has gotten worse. The seal on one of my new windows is bad and it fogged up October of 2022. It took 4 phone calls before I received a response. Since then I have called 13 additional times. In February I was told that it was damaged in shipping. And would have to be reorder. I have called 6 times this month. Was told twice I would receive a call back with an answer.And here I sit. Still waiting for an answer. The person in the warranty department said that it's really not his job and he would talk to the person responsible and have them call me that day. Two times I was promised a call "today"8 MONTHS, 17 PHONE CALLS. I still don't know when or if they're ever going to fix the window.I very frustrated HELP

  Customer response

  06/28/2023

  Abby has already contacted me via email requesting that I fill out a warranty claim form. I filed the warranty claim back in October 2022. Responded to them with that information. Said I would not do it.

  There are a few others issues that I should have mentioned in my first email:

  Sweeps on doors are pulling apart.

  Square piece of foam at bottom of        door frame came off. Was told in      October that these both need to be ordered.

  A piece of siding on the rear of the        garage is shifted for the third               time.

  Kitchen door bad squeak third time.

  Inspection was not done for new             window installation. Rough was.       required .

  Moles are getting under the siding. 

       That can't be good.

  

  Business response

  07/20/2023

  Please call our office directly to service your window ****************

  Customer response

  07/28/2023

  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID ********, and have determined that this does not resolve my complaint.  For your reference, details of the offer I reviewed appear below.
  
  I called **** as I was asked to. We scheduled an appointment for July 25th. Within the hour I was contacted requesting to change the appointment to July 26. I agreed. 4 hours before my scheduled appointment time I received a call asking me to reschedule again. I am now scheduled for August 1st. 

  Their response means nothing if they aren't getting here to actually resolve my issues.

  
  Regards,
  
  *******************

  Customer response

  09/01/2023

  The window, loose siding , foam jam squares, squeaky doors are fixed!  The sweeps they brought were the wrong size. Need to be reordered. Have not seen any progress as far as the permit inspection, and I'm still waiting for a call back from them.

  

  Business response

  09/09/2023

  We have been out and inspected this. We also have a part on order that we should be receiving in the next week to schedule. 

  Customer response

  09/11/2023

  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID ********, and have determined that this does not resolve my complaint.  For your reference, details of the offer I reviewed appear below.

  I would like to wait until the repairs are done to accept their response. I am still waiting for a response regarding the permit inspection. 
  
  Regards,
  
  *******************

  

  Business response

  09/27/2023

  Im not sure what *********** has that is a new issue. We have completed anything she has made us aware of. If there is a new issue, please give us a call directly, ****************. 
  Thank you. 

• Initial Complaint

  06/09/2023

  Complaint Type:

  Service or Repair Issues

  Status:

  Answered

  More info

  We contracted **** in 11/2021 for windows in 4 spaces in our home. Total contract price of $8,066.00 and anticpated completion in ***** weeks. Following the initial sale and window measure we were told it would cost an additional $600 for the egress in our basement, which we agreed to. On 6/30/22, **** attempted to install windows, unfortunately there was a clear issue with all windows except the bathroom one. The office and basement were the wrong size and the garage window was broken. We were then told the egress size needed for the basement didn't exist, so we ended up cancelling that and buying elsewhere. On 8/17/22 a 2nd attempt to install the office window and fix the garage window was completed. During the winter months, we noticed cold drafts in our office. On 1/2/23 we contacted ****. On 1/6/23 **** investigated and determined that all sashes needed to be replaced, trim was also broken in the process. We were told it would take ~6 weeks. After no follow-up over 6 weeks later, we contacted **** several times; 3/1,3/2,3/3, and 3/6/23. Finally, we spoke with the director on 3/7. This led to multiple additional meetings with **** and the Provia rep at our home. It was determined by Provia that we did indeed need new sashes. On 4/28/23, **** came to finally finish the project. The worker wasn't clear on what they needed to do. They had expired expansion foam, and didn't have one of the sashes or trim to replace the broken piece from before. They also caused vibration that knocked a picture off the wall, broke a picture frame and a surge protector. We asked them to leave and contacted the Director with no response since. Over a year and half after initial contract, we do not have new and properly functioning windows. We also had increases in heating bills all winter due to their product and install. We are beyond dissatisfied with the work and professionalism from ****.

  

  Business response

  06/27/2023

  Currently, the replacement sashes are in our posession and are prepared to be installed. This is a warranty issue, that the manufacturer has acknowledged responsibility for. Once the sashes are replaced, the drafts should be corrected. However, if the replacement sashes do not properly fix the issues, then the windows will be reviewed for possible full replacement. However, we cannot proceed with filing a warranty claim for a full replacement with the manufacturer until the replacement sashes have been installed to determine their effectiveness. If the Grinker's are prepared to allow the service tech to come replace the sashes, then we and Provia are prepared to perform. 

  Customer response

  06/27/2023

  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID ********, and have determined that this does not resolve my complaint.  For your reference, details of the offer I reviewed appear below.
  
  We have already given Abby Windows several opportunities to fix or replace the windows, and they have failed every time. The previous time Abby Windows was out they: Sent a tech who didn't know what he was here to do, didn't have all of the sashes he was supposed to, didn't have the replacement trim needed to fix previous damage they'd caused, had caulk that expired years ago, and shook a picture off the wall causing damage to the frame and a surge protector sitting below. Furthermore, two sashes he did replace on the last visit are also defective and it appears that the window frame is warped. If that isn't enough, the Director never returned our messages or calls to try and resolve this matter, forcing us to seek legal counsel and pursue additional options like the BBB.
  
  Regards,
  
  *******************************

  

  Business response

  07/27/2023

  With the new sashes not correcting the problem, we are going to have our Service Manager reach out to the customer to schedule a time to inspect the window frames to supply to the manufacturer so we can come to a satisfactory resolution for the customer. Our service manager will reach out by end of day 7/28/23 to the customer to arrange a time that works best for everyone's schedules. Once the frames are inspected, a determination can be made as to how proceed with this warranty claim. 

  Customer response

  07/28/2023

  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID ********, and have determined that this does not resolve my complaint.  For your reference, details of the offer I reviewed appear below.
  
  As I send this at 10:30PM on 7/28, Abby Windows did not contact us as they said they would. This is typical of the track record we have had with them. They have not lived up to the contract, claims, or commitments they have made. Furthermore, just prior to the BBB response from Abby Windows on 7/27, we also received a response from them via the ****** of ******** Protection in ***** contrast to this offered resolution. Below is that quoted response. Most importantly in that response, they admit to installation problems that they had not previously. In previous communications they told us all of the issues were due to faulty sashes. Additionally, they falsely state that we ceased communications with them. On 4/28 at 12:35PM we left a voicemail message with the Director, ************* asking for a call back ASAP. We called again at 12:39PM with no answer. There has been no call back or messages from anyone at Abby Windows to date. That is why we took further action. Since Abby Windows continues to prove that they cannot abide by their contract, commitments, or claims, we expect a full refund so that we can have the windows correctly replaced by another company as soon as possible. 
  
  "Per all of my discussions with both Provia, ***** who is **************** tech, and *********************** who visited the home to fix the small problems with the installation, everything outstanding pertains to warranty issues with the sashes.
  
   All replacement sashes have been received and are currently in the warehouse, per *********************, and are ready to go out for installation. This has been communicated to the ******** several times. However, the Grinker's ceased communications with our service coordinator, who is no longer with the company, and decided to pursue action through the BBB and the state.
  
   We are standing by ready to perform the sash replacement once they will allow us on site to complete."
  
  Regards,
  
  *******************************

• Initial Complaint

  04/20/2023

  Complaint Type:

  Service or Repair Issues

  Status:

  Answered

  More info

  June 20, 2022 - *********************** provided all signed documents/contracts to commence ordering products and begin work
  
  June 22, 2022 - Final window measure by **** (no longer with the company)
  
  June 26, 2022 - Final payment for the required deposit was made so that orders could be placed
  
  September 19, 2022 - **mail from *********************** the windows have a tentative ship date of 10/10/2022
  
  November 2, 2022 - *********************** asked if I received a text from *********************************** stating the product was received and asked if 11/28-12/2-2022 would be OK for window installation. They texted my home phone. I never received the message until ***** sent me a screen capture of the message from his phone.
  
  November 28, 2022 - Window installation began
  
  December 2, 2022 - Window installation crew left the afternoon of December 2nd, but window installation was not complete. I was told I had to pay 100% of the window cost since the crew left December 2nd. I explained one sash was broken, front triple window was sitting in my garage and was not installed, insulation was not complete, no caulk on jamb extensions, windows were incorrect, etc. Windows were no where near complete, not even close. *********************** told me his management said I would have to pay 95% of the total bill regardless of the installation not being complete, wrong windows, and broken windows. Payment was made to satisfy 95% of total window bill.
  
  December 2, 2022 - *********************** admitted via **mail he ordered the double casements wrong. Both were supposed to open, and only one moves on both windows.
  
  December 7, 2022 - ***** confirmed via **mail that the broken windows were confirmed ordered by *************
  
  I communicated several times with *********************** about the issues with installation and windows. All of a sudden, he no longer works at the company.
  
  January 5, 2023 - Last communication with *********************** was January 5, 2023. He left the company.
  
  I requested the measure document **** (final measuring technician, he left the company, too) provided the company after leaving my house on June 22, 2023. I didn't get her name when I called the **** offices, but I was asked "Why do you want it?", and I responded that I wanted it for my records. It was clear to me they were trying to hide something. I was told by this person that she would not provide this measuring document to me.
  
  I was told I would be introduced to my new window sales rep who replaced ***********************. I have not heard from this person nor have I been contacted by anyone at Abby Windows and Exteriors.
  
  March 6, 2023 - I **mailed *********************, owner Abby Windows and Exteriors a *** documenting some of the countless major issues of our installation, windows, etc. I also sent a 13-page printout of the *** document to her via **** Mail with tracking code (I can prove it arrived at the offices). I kindly asked for a response within 72 hours. She never responded.
  
  March 9, 2023 - ********************************* came out to the house to view the installation and product issues. He stated before leaving that he would update management and get back to me ASAP. I have NOT received a response from anyone at Abby Windows and Exteriors as of yet. He was out to visit over 5 weeks ago. On a side note, ***** mentioned on March 9th that he believed our replacement windows for the broken ones were already at their warehouse. It is more than 5 weeks since he told me that and no one has contacted **. I was told reorders for broken products would happen pretty quickly. Why am I made to wait for a broken window replacement when they have it in the warehouse?
  
  March 30, 2023 - I **mailed ********************* (owner) that it has been three weeks since ***** was out to view our installation and product issues. I requested a resolution plan by Monday April 3rd. I have not gotten a response back from **** or anyone else at Abby Windows and Exteriors. This is in direct opposition to the *********** "Right to Cure" law (see below and attached "Right to Cure" *** provided by ***********************).
  
  It has been almost 5 months since the window installers left my home after a partial and incomplete installation. I have experienced complete radio silence from Abby Windows and Exteriors. I have no idea who my windows rep is, how to contact them, ********************* is ignoring my **mails and I cannot get a call through to her as the person at the front desk (*******************, also no longer with the company) would not transfer me to **** and said to relay the information to her (****) and she would get it to ****. Almost 5 months later, I still do not have a plan to replace our windows and install the correct sized ones. Everyone we worked with to order and install our windows has left and I have no one to reach out to. The owner, ********************* is ignoring all my communications.
  
  We purchased "full frame" replacements for our windows. This came at a far higher cost, but we wanted as much glass as possible for the best view outside. It was explained that the entire window would be taken out to the studs, and a new ProVia window would be installed in its place and that full frame installation was best for maximum viewing outside. What we received were windows that were all ordered too small and wood was added to our studs before installing the windows (because the windows were ordered too small), making the space the windows occupy smaller. If you add wood, it is no longer a full frame installation. Not only are the windows smaller, but there are huge unnecessary gaps between the window jamb extensions and where the woodwork will be reinstalled. Wall repairs are now necessary because of the smaller windows, huge gaps from the jamb extensions to the studs and sheetrock will cause strength issues in the jambs and much less stability to woodwork installation. When you put a thin nail through the jamb extension into the house framing, it can be sturdy if the distance between the underside of the jamb extension and the framing is minimal. Since they added a 1x4 to every window, the additional distance of exposed nail is now the distance of shims plus the 1x4, leading to a far less sturdy installation. My jamb extensions flex as they are installed now. That is not proper installation nor will it ever be as strong as if the windows were ordered properly sized and installed properly.
  
  We are completely disgusted and frustrated at the lack of communication from the owner *********************, Abby Windows and Exteriors and the horrible and leaky state they left our windows in over the winter months and still today! We also take issue with the quality of workmanship, lack of follow through every step of the way. They know the issues I have with my installation and products, yet they still ignore **. We have not heard from Abby Windows and Exteriors more than 5 weeks after I sent the *** (attached to this message) outlining some of the issues with our windows. It has been almost 20 weeks since the window installers left my home and no one from Abby Windows and Exteriors has been out to caulk, insulate, etc.
  
  What we expect is Abby Windows and Exteriors order and install the proper sized windows, the windows we ordered. What we have now is an inferior installation, crooked and not square installation, jambs extending past the existing inside sheetrock (making wood trim installation impossible), countless problems and incorrectly ordered windows. Our 22 year old windows were sized properly and installed with just minimal shims to square it up and without huge gaps between the jamb extensions, why can't brand new $42,000+ windows be installed this way? We would expect that only shims would be required to properly install square and straight windows. I called ProVia (window manufacturer) and I was told that if Abby Windows and Exteriors ordered a window, they would build it to a tolerance of 1/16 of an inch. They also explained if a window was ordered properly to fit a specific space, there would be no need for extra wood to be installed since they would provide an extremely tight tolerance based on the number Abby Windows and Exteriors provided them.
  
  Attached is the *** I sent ********************* on March 6th. The cover letter and photos outline only some of the issues with my windows. If you would like the high resolution photos included in this ***, please let me know and I will send them. I am also happy to provide proof of the **mails between me and *********************** if you wish. This entire process has been going on for months now without even so much as the owner contacting me or meeting me or providing our new sale rep name and contact information who took over *************************** accounts. They required 95% of the total bill after the contractors left December 2nd and there's so much work not done per the contract. The windows were supposed to be framed in white, as per the contract, but as you can see in the pictures, not a thing has been done to stop airflow between the inside and outside of our house.
  
  Here is a list of incorrect or damaged windows as ordered by Abby Windows and Exteriors:
  
  1. EVERY SINGLE WINDOW WAS ORDERED TOO SMALL FOR FULL FRAME INSTALLATION. The installers added wood to every window, a 1x4, causing a large gap in every window. In fact we have 2x6 walls so the 1x4 doesn't even reach the inside wall. If you add wood to house framing, this is no longer a full frame installation. We purchased full frame installation windows and paid a large amount of money to get as much glass and viewable space outside as possible. See *** for details and huge gaps in installation.
  2. Master bathroom window was ordered too large to fit into existing opening, causing the window installation contractors to remove sheetrock inside the bathroom from floor to ceiling, making the opening larger and causing much additional work after the installation. This was completely unnecessary had they ordered the proper size window to begin with. (See photos in ***)
  3. Main bathroom window was ordered too large. The window is larger than the requested window size. Even though they built new supports (previous window was octagonal), they STILL added an unnecessary 1x4 at the bottom of the framing.
  4. Master bathroom sash was broken before they installed it. They taped it up (see *** for photos) and installed it. Replacement window was apparently ordered and apparently already arrived at Abby Windows and Exteriors, but no one has reached out to replace the sash, an easy and quick fix.
  5. Dining room window was supposed to be a double casement with both windows moveable. We have one fixed window and one moveable one.
  6. Front bedroom window was supposed to be a double casement with both windows moveable. We have one fixed window and one moveable one.
  7. Front window (picture with moveable casements) has been broken in my garage sitting there since December 2, 2022. I have not received any communication whatsoever about fixing the window or removing it from my premises.
  
  For reference, I have attached *********** "Right to Cure" law ***, as provided by *********************** (my salesperson) at Abby Windows and Exteriors. As I see it, they are already operating outside of said law:
  
  According to *********** "Right to Cure" law, sending the **mail and *** attachment to ********************* on March 6, 2023, I completed "Step One Notice of Claim At least ********************************************************************************************** manufacturer, a claimant must deliver a written notice of the alleged defect to the contractor." It has now been well over 6 weeks and no response from Abby Windows and Exteriors as required in "Right to Cure" law as stated: "Step Two: Contractors Response The contractor will have 15 working days (or ************************************************************* door supplier) to provide the claimant with a written: (1) offer to repair or remedy the defect; (2) offer to settle the claim with a monetary payment; (3) offer of a combination of (1) and (2); (4) statement that the contractor rejects the claim and the reasons for rejecting the claim; or (5) proposal to inspect the alleged defect or perform any necessary testing.".
  
  I'm happy to provide additional documentation of **mails and phone records as needed.

  Customer response

  04/25/2023

  4/20/2023 - I received a voice mail from *************************** at approximately 4:45PM. I was not home at the time. I called him back within about an hour after receiving his message and got his voicemail. I left a message asking for a return call.
  
  4/21/2023 10:16AM - *************************** called and said he wanted to schedule a remeasure to replace all the windows. We scheduled April 25th at 9:30AM for the remeasure and pickup of the broken front picture window that has been sitting in my garage for more than 5 months.
  
  4/25/2023 - 10:10AM - I removed all the cloth rags from the windows that are stuffed in place to temporarily to block outside air exchange due to voids in the insulation. I also moved everything away from the windows in preparation for the remeasure. No one showed up at our 9:30AM remeasure appointment! I never received a call or an E-mail. I called *************************** at 10:10AM asking if he is still coming out. I believe he forgot by his reaction. He admitted it was his fault. He offered to get a tech person and they would come out "in 20 minutes" but the Abby Windows and Exteriors offices are more than 20 minutes away. I knew it would be longer than "20 minutes" before they arrived. I took off work to meet them and removed everything from the windows in preparation for our appointment today, but I had to reschedule the remeasure because I needed to return to work. I have rescheduled the remeasure for Monday May 1 at 10AM. You'd think after all the installation issues, workmanship, problems, delays and communication breakdowns, they'd be extra careful not to add to the incredible frustration we have experienced with Abby Windows and Exteriors.

  

  Business response

  05/04/2023

  We take any issues very seriously and are addressing Mr. ******** complaints. We will make sure he is satisfied with our plan to rectify the situation. 

*Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business. ↩