ComplaintsforBulldog Builders LLC

• Initial Complaint

  03/14/2024

  Complaint Type:

  Service or Repair Issues

  Status:

  Answered

  More info

  In 2022, I learned the roof on my commercial building needed to be replaced. I called Bulldog Builders out of ********, *********. On October 17, 2022, the rep who I'd spoken on the phone to, ********************* of Bulldog Builders, met me on site at my building. I made it clear from the onset that it is a commercial property, that I'm the sole owner of the *** and the building and that I intended to finance the project, and if possible - I'd plan on using the lending terms advertised on their website, via ********. Once **** and I (together, on site at my building Oct 17, 2022) reached agreement on the project and picked out colors, etc. he began entering in information into his laptop. He said "I'm just going to put this in as residential because they get a little funny when it's commercial." I, not being specifically aware of what he was referring to, (again - he was inputting info into his laptop, I was not watching him) confirmed it didn't matter to me how he input it into his system. Later that afternoon, a representative from ******** called me to confirm ownership of the building. I confirmed the same information I'd given to ************ am the sole member / owner of 818 ********************* and the building in question. The rep informed me, the they DO NOT WORK WITH COMMERCIAL PROPERTIES, AT ALL. I asked if she had any suggestions as who does and she replied, in a very irritated tone, "Your contractor should know that." Fast forward to now; March 2024. I have excellent credit and I was asking Progressive, as it relates to the premium on my motorcycles, why they don't have me at their top tier. That's when I learned that hard inquiry from ********, which is scheduled to be on until November, 2024, is the ONLY adverse item on my credit. I explained what happened and they said if I could get it resolved + removed from my Experian report, Progressive would adjust my rate. Every attempt I've made with Bulldog Builders (********) has been ignored.

  

  Business response

  03/15/2024

  The customer contacted ********************** on March 7, 2022, and spoke directly with one of our managers about this issue and was told that we would research the issue.  The customer was not ignored and research into this issue with ******** has been ongoing. This event occurred in the fall of 2022, which is over a year and a half ago. Bulldog Builders LLC does not engage in deceptive lending practices. Our notes indicate that the proper protocol was followed, and that the customer was engaged throughout the entire process. We do offer third party financing as a convenience to our customers, but ultimately the customer is responsible for reviewing and submitting their own application.  We reviewed the matter with both our salesman and ******** to verify that the correct protocol was followed. We were assured that it was. It is our understanding that neither ******** nor Bulldog Builders LLC can withdraw an application that has already been submitted by a customer, but as mentioned above, research into how to resolve this issue with ******** is ongoing.

• Initial Complaint

  11/30/2022

  Complaint Type:

  Order Issues

  Status:

  Resolved

  More info

  I sent letter this to Bulldog Builders, via certified mail, and they refused it. I have no other way to resolve this issue because they will not respond to me:"I am writing concerning the invoice I received for work completed by your company. There is a discrepancy in the amount that the invoice show I owe on the bill versus what is actually owed. Enclosed you will find copies of two cancelled checks that I paid to you. One (#****) is for $8000.00, the down payment for work, and the other (#****) for $8501.00, the balance due for the work completed. Your invoice (#****) reflects the total bill of $16,118.96 for services rendered to replace the roof on my house and garage. It shows that you received my deposit, but not the balance for the work. As you can see by my attached check copies, this bill has been paid in full, and in fact, I overpaid and am due a refund. Please send a check for my overpayment, as well as my referral bonus of $200 for referring my neighbor to the south, *************************. You can make a check in the amount of $582.04 payable to ***************************. For my records, please also send a revised invoice marked PAID IN FULL noting both of the payments that I made to your company."Bulldog Builders replaced my house and garage roof, and i paid them in full, and actually overpaid according to the attached receipt, and now I can't get them to respond to me to reimburse me for overpayment, or pay the referral fee they promised me. I am looking for help to get this resolved.

  Customer response

  12/19/2022

  [A default letter is provided here which indicates your acceptance of the business's response.  If you wish, you may update it before sending it.]
  
  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me. 
  
  Regards,
  
  ***************************
  

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