8 Customer Reviews
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Review from ROBERT C
1 star01/29/2024
Apparently 'Service Consultants' work on commission[who knew). We had been happy customers-now wont go back! If you get assigned to Devin as your 'advisor'-watch out! I wanted a simple oil change on my Tuscon-now they only do that if you get a tire rotation[$79.95 +tax [I didn`t need.] He brought it down to apx $70. with tax. He says tech found oil pan leak-said it`s covered by warranty. -I made appt for 9 AM today Apparently that appt was to have a more experienced tech do the actual diagnosis[1-1.5 hours] then ? time to fix the problem. Note-I have not seen oil level go down or seen oil spots on my garage floor. They did offer to drive me home [15 miles] but would need vehicle for several hours. I told Devin I had stuff to do this afternoon-needed car back mid day.He suggested I set up appt for another day. Also- at initial appt I noted a misspelling on my street address-he said he would fix-didn`t. I go no print out of the Free multi-point insp or a 'proposal' for the scheduled repairs.Review from Sue S
1 star08/01/2023
Received a letter from Hyundai corporate headquarters regarding a free anti-theft device for my 2011 accent. I've called this dealer twice and left messages I have done a chat online and sent an email. All ignored!Review from Mike B
1 star05/04/2023
There May $ 1.00 over invoice is nothing like that. I got estimate for tires . They were more money than another dealer in the area. How does the consumer know what the invoice cost is? You would think they would have to prove the cost. Total rip off.Review from Curtis D
1 star04/17/2023
I ordered OEM windshield wipers from them for a 2021 Hyundai ******. They sent the wrong wipers and tried to blame me for not providing a VIN. There is just one size/style for "original equipment" from the factory so how they got it wrong is beyond me. They are keeping my money and not sending any replacement. I do not recommend this business.Review from Julie V.
1 star04/07/2023
We have had good experiences with them in the past but our visit to the sales department yesterday left a bad taste in our mouth, as it felt like an illegal bait and switch. We test drove a new Hyundai Palisade, and the sticker price said $42,900 before taxes and fees. When we went in to start the process of buying it though, they were suddenly asking $47,900 out of nowhere (before taxes and fees). They said it was because the sticker was MSRP and because it is such a popular vehicle they were asking more than MSRP for it. This should have been shown on the vehicle somewhere, and all it mentioned on the vehicle was an extra $399 for service fees. We bartered around on the price, but could never get it any lower than $44,400, so didn't buy it, but bought a different vehicle instead.Review from Clay G.
1 star01/03/2023
Worst dealer I have ever dealt with. Broke down on 11/23/22 talked to someone and they said they would look at it Friday the 25th but couldn't work on it till Wednesday 11/30. After many calls was told it had a bad engine. On 12/5.they were waiting on hyundai for approval for repair. Many more calls. I finally called hyundai myself and they said the car has never been hooked up to diagnostic. Opened a complaint with them on 12/20/22. After a week (with holiday) was told they haven't looked at it but it would be weeks before they could get to it. Weeks more they said and they lied about the engine as they didn't look at it yet. We went and towed the car back home and will take to a local dealer. Stay away from this dealer.Review from Brad L.
1 star06/08/2022
Was quoted a price for converting my lease to buy out of $300-$500 by the dealership. It ended up being $399 plus they buried a charge of $1,000 they claimed was for (auto care)?? they then had a maintenance agreement for $999.00 buried in it also. It took me over 30 days and several phone calls to get rid of that one. As for the extra $1,000.00 bogus charge the finance director told me that that was a usual charge. I asked why this charge was added in addition to the $399 and he stated that that's the markup he has. questioned him further as to a 10% mark up to transfer the car and he stated that he would not do a transition for less. To summarize they first stated that Hyundai corp. would not do the deal and I would have to go thru the dealer. Then I was quoted one price and it ended up being $1,000 more and then they tried on an extended warranty for $999. I am still out $1,000 that I am seeking a solution for.
Customer Response
06/14/2022
In addition, an answer to this issue we are requesting is that this dealership be straight forward with customers so that all other customers will not experience this same situation. I would like to hear from the owners and not another financial representative that has not been able to fully answer our questions without constant follow up on our part.Review from Arturo S
1 star03/07/2022
This is the shadiest car dealership I have ever had to work with. The transaction took over 3 weeks to finish and every step of the way the salesperson Mike C**** and the sales manager Chris B**** would lie and make false promises. They tried to lie and manipulate me to fill out a credit application by saying that it was “just to get my information” despite already being pre-approved for a low rate of 2.3% and having given them my information already. They lied about what was included in the price of the car and that they would put a full tank of gas in the car upon the sale. To top if off they lied and claimed that they never received funding from Bank of America, my lender, and said that they never received the cashier's check – despite tracking showing otherwise. I had to consult with an attorney and threaten to sue for them to magically find the check and sell me the car, even after giving them $20,000 of my own money as a down payment. Incredibly unprofessional and manipulative.
Customer Review Rating
1/5stars
Average of 8 Customer Reviews
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