ComplaintsforOlson Toon Landscaping, Inc.
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Complaint Details
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Initial Complaint
12/10/2022
- Complaint Type:
- Order Issues
- Status:
- Resolved
We retained Olson ****** *******s for landscaping and general lawn maintenance at our prior residence. On 7/19/22, Olson Toon was notified that we moved to a new house and we requested that our ******* contract for the remaining *******s in 2022 be moved to the new address. The address change was acknowledged by the company the same day, 7/19/22, and it was clearly indicated that our *******s would be performed at the new address. Our fall weed control was indeed performed at the new address. However, the ***************************** ******* in our contract was not performed at the new address, and today, 12/10/22, we received an invoice for $332.33 mailed to our previous home that we no longer own indicating the ******* was erroneously completed there. We did not receive these *******s as we no longer own that home. I am requesting a waiver of the $332.33 by the business and a formal apology from the company owners.Business response
01/05/2023
Im sorry that we didnt respond to the letter sent. As far as I know nothing was received. I did respond to **** that of course this amount would be credited back, and apologized. We have three customers with the last name ********. We have a new employee in the billing, as staffing has been hard, and this was billed to the wrong ******** account. I responded to him on a Saturday within an hour of him emailing. I also told him it was a simple mistake, which happens as we are all human.
The invoice has been taken off ***** account. It was an easy fix, as I told him.
We strive to give the best customer service, so this was embarrassing for me, but also a simple mistake, that was easily fixed, and dealt with right away. I have over **** lawn customers which are happy.
please let me know if you need me to do anything else.Thank you,
***** Olson, Vice President/Owner
Customer response
01/09/2023
[A default letter is provided here which indicates your acceptance of the business's response. If you wish, you may update it before sending it.]
Better Business Bureau:
I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me. I would note, however, that despite the business stating that an immediate response was received, this was NOT the case. Subsequent requests for clarification to their eventual response of 'it will be taken care of' have not been responded to. However, I am willing to accept their note that this invoice will not be credited against our account.
Regards,
*************************
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Customer Complaints Summary
1 total complaints in the last 3 years.
0 complaints closed in the last 12 months.