ComplaintsforNorscot Group
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Complaint Details
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Initial Complaint
01/08/2023
- Complaint Type:
- Billing Issues
- Status:
- Unresolved
Date of transaction:11/22/2022 Amount of money I paid the business:131.50 What the business committed to provide me: GMC promotiomal Items Nature of dispute: 11/30/2022 I wrote an email to *************************** customer service mgr requesting a refund on item ******* Hat black denim with olive visor GMC. *****. Not with the hat that was sent to me. I wanted a full refund. Left multiple message for ******************** to call me as I have not received the refund that she agreed to credit me back on my credit card. The business has ignored me in several attempts to check the status of my refund Account # NA Order Number *********Business response
02/06/2023
The credit of ***** was refunded and I emailed him a copy of the credit. I believe we sent him a new hat for free as well.Customer response
02/06/2023
Better Business Bureau:
I have reviewed the response made by the business in reference to complaint ID ********, and have determined that this does not resolve my complaint. For your reference, details of the offer I reviewed appear below.I sent this email to *************************** a cust serv Mgr and two other accounting people. I still have not received the credit to my account. They issued me a credit memo. ***** told me I would get a credit back to my card in her previous emails.*********************---------- Forwarded message ---------
From: ********************* <**********************>
Date: Sat, Feb 4, 2023, 8:54 AM
Subject: Re: Outstanding Credit for your Order SO1363412 / ID ********
To: *************************** <**********************************>
Cc: <***********************************>, ********************* <*******************************>*****,I got the credit memo, but have never been issued a credit back to my credit card. This should.not take this long. Ridiculous. I have reported this to the BBB for further investigation.*********************************On Fri, Jan 13, 2023, 11:20 AM *************************** <**********************************> wrote:Hello ****,
I want to apologize for the delay in processing the credit to you for your item. It was a complete oversite on our part. Although we completed the paperwork for the credit, we did not forward it over to accounting for completion in November.
I have followed up with ********************** please find attached the credit memo, you should see the credit in the next few days on your credit card ending in 4019.
If you should have any other questions, please let me know.
Again I do apologize for the delay in getting this processed for you.
****************************;| **************** Manager
Norscot Group, Inc. | 1000 ***************************************************************************************** ***
************** | jleiviska@norscot.
com
Regards,
***************************
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Contact Information
Customer Complaints Summary
1 total complaints in the last 3 years.
0 complaints closed in the last 12 months.