Customer ReviewsforPrairie Land Towing

I recommend no one ever using this company for any services, they advertise affordable prices. They price gouge, I got my truck pulled out of a snowbank during a blizzard warning it was 4' off the road. Driver pulled hooked the winch up, went back to his truck got in and sat for 20 minutes. Truck was out in 5 minutes, 15 minutes driving time, 5 min work time. He comes up and says $415 with a grin on his , state of emergency blizzard warning. The law in Wisconsin clearly states price gouging during a state of emergency is a $10,000 fine , I was prepared to pay $150-$200. False advertising- affordable. That driver with the grin really shows the character of this company, zero integrity. I'm sending a complaint to the ********* ***** ******** on Monday complaining price gouging

Thank you for your review. Your vehicle was retrieved from the ditch way on January 12, 2024 during the extreme frigid temperatures with snowing and blowing that was unsafe to operate on the roadways. Your 2015 Chevrolet 2500 series pickup was in several feet of snow. A medium duty ****** pound GVW 2022 Dodge 5500 series with integrated wrecker and hydraulic rear stiff legs was dispatched to remove your vehicle. The cost of this tow truck is $199,900. These vehicles have a shelf life of typically 3-5 years before replacement occurs. Without insurance costs, driver wages, fuel, tools, diesel exhaust fluid, maintenance and more you can only imagine the operating expenses of this tow truck. Our charges were as follows: $355 for the winch, 11% fuel surcharge (standard in the industry considering fuel has skyrocketed) plus 5.5% sales tax of $21.72 As you can equate it takes about 1 hour of travel time alone to get from service to service in extreme winter conditions. Once the truck is on site, the trained operator extricates the vehicle in question. This trained operator may make the job look easy but do understand that operator has 7 years of experience doing his job at this company. Our staff is knowledgeable, caring and very good at what they do to ensure they are safe and other motorists do not get hurt. The synthetic cable used on the tow truck is $405 for 100 feet and is a wearable item as well. Towing pulley-blocks used to change the direction of pull, chains to connect to your vehicle and locking clevis or swivel hooks are used to ensure the casualty makes it back to the roadway without further incident. Your vehicle was removed without any further damage and you went about your day slower I suspect as to not go back into the ditch again. For all of the reasons above and many more of the iceberg below the surface that you don't see (dispatchers, mechanics, property tax, excise tax, advertising, oil, management, accounting, computers, electricity, natural gas, cleaning, health insurance, dental, eye, disability insurance, hand equipment replacement, the list goes on..) we feel our charges are reasonable and very fair for what goes into a 24/7 emergency response. Our offices never close, not for one single minute, as we are a 24/7 operation with similar expenses to a 911 communication center, police department, fire department or EMS. Hopefully you see the benefit in retrieving your vehicle quickly, without damage and safely with no one getting hurt. We are happy to know you were not injured in the incident and our towing operator is happy to have helped. We are sorry we did not meet your pricing expectation and hope you understand that all businesses have taken substantial increases over the past three years which reflects our costs. If needed we can submit photos of the vehicle reflecting the unsafe travel/road conditions.

Horrible experience my car broke down on a Saturday I had it towed and they damaged my vehicle while towing it I will never use them again now the car has to go to an auto body shop to get fixed and they apparently say they're paying for it we'll see

We are saddened to see your response. Our services can be difficult when there is a mechanical failure on the vehicle that is being towed. Your ball joint/control arm was broken prior to us towing the vehicle. This is in fact why the vehicle was being towed. This component is what connects the tire to the suspension and is critical in transporting any vehicle that it be connected. In the process tools are used to protect the vehicle and the safety of our staff. If damage occurs that is out of our control we would not be responsible. Once your mechanical repair is complete the cosmetic repairs can be assessed in person.

They are unprofessional and tow vehicles with or without permit in their own apartment complex. They need to be investigated.

Our services are contracted by landlords and property management companies to monitor and manage their parking lots from parkers without valid permits. Each lot has specific rules that we adhere to just like what is in a tenant's lease. It is unfortunate we are reviewed negatively when we are following the guidelines set in place by the property owners and outlined in the lease in which to follow.