39 Customer Reviews
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Review from Rose S
1 star04/10/2024
I was going to renew my insurance with them, i had not had a complaint so i could not judge them till now, No one answers a telephone call. No one tend their customers.No one calls back. i did get a quote for this yr but how are they going to take care of my needs in case of an emergency since no one answers the phone.i have tried for 3 wks now at different times calling their customers service X** and just waiting for many many minutes.i will not renew with hem since it is obvious that i will not get a response..I had them because i purchased a new home in ***** with ****** ******** and they included it in my package ( i paid for it of course) but it was during the closing.their quote was reasonable but i never needed it.Please notify the investors, the new customers and the BBB.******************* ****** ps not allowed to leave # calledReview from Elizabeth W
1 star04/05/2024
So far what has been written by others is true. We had water coming in my house in Jan, A storm was coming, I called the insurance and asked what to do. I was able to have the roof repaired as a series of storms were coming in and I did not want more damage in my house. The insurance adjuster came out the next day. We had taken a series of pictures, and I had three estimates for repair . All three were almost identical. Right now it is April. I have called at least three times. I got a call today that said my roofers did not submit the paper work. I called the roofers and they said they had. What is going on with you QBE. I have paid my premiums for years and have NEVER filed a claim before.
QBE Insurance Response
04/08/2024
I am sorry to hear about your experience Ms. Winterhalter. I will send you an email offline asking for your policy and / or claim number so that our team can investigate your issues. Thank you!Review from ronald m
1 star03/04/2024
QBE stands for quickly betray ethic. Poorly run and the ************* owners ******* the American company of as much money as possible through over prices needless reinsurance coverage. Truly a deplorable company. They harass and fire their staff when there is a downturn in the economy. Quickly Betray Employees. Quickly Betray Ethic.QBE Insurance Response
03/05/2024
******************, I apologize for any issues you may have had with our company. I will email you offline to discuss further.Thank you,Complaint CoordinatorReview from Debbie O
1 star09/27/2023
I received a notice of NonRenewal of Insurance from QBE in the mail. I called them to verify the letter and they told me to contact my agent which was 21st Century Insurance Service. I called 21st Century with the number they provided and the 21st Century Ins. agent was clueless stating that they do not have a homeowner's policy! I have been getting the run around with both QBE and 21st Century Insurance and would never recommend their business to anyone! This non-renewal notice was a blessing and after reading all these bad reviews from other customers, I am beyond thrilled to not have them as my homeowner's insurance carrier anymore!!!!!! Beware of these types of companies and their scams!! Find another homeowner's policy fast!Review from James S
1 star08/30/2023
A Tornado touched down near my house on Aug. 7, 2023 which knocked down large trees including the one that hit the back of my house tearing down my gutters at the rear of my house along with extensive lawn damage, patio stones, a window and window screen on another window and various other damage. Made my claim the following day to QBE but the policy is through Preatorian Insurance Company. Adjust came within a few days and said we would hear back in a week or less. Two weeks later I began calling and got *****************************, she said claim was being processed and would hear back. Another week and I called again. ******** again said a new computer system was slowing the claim. Another 3 days I began calling ********, left several messages on her machine, left a message through customer service, emailed her. As of today Aug. 30, still no response. In the meantime I already paid a tree service $1500 to remove and clean up debris from the tree and have two other contractors lined up to do the patio work, and the other to do the gutters, windows and other items. Together those estimates come in at around $10,000.00. It seems they are very slow to pay anything and cannot be contacted or avoiding calls. Terrible company to deal with. In the meantime, my neighbors have repairs going or finished already.QBE Insurance Response
08/31/2023
Thank you for reaching out to our office. We will have an associate contact you via email to further discuss.Review from Pabitra B
1 star08/19/2023
Fraud and cheat is what describes this company filed a complaint of roof damage after storm and hail.. every roofer in town says the roof needs replacement but guess what their adjuster says NOPE!!!! Replace 10 or so shingles..STILL WAITING FOR THEIR EVALUATION AFTER MORE THAN 3 MONTHS. For approvalReview from Taylor F
1 star06/16/2023
Would give negative stars if I could. Filed a claim immediately after storm damage to my roof 3/2/23. Over a month later on 4/12/23 they still had not sent an adjuster out. They never answer or return phone calls or emails. After they finally sent someone, it took another month of me calling and emailing to ask for updates before they sent me the results of their inspection. They only called me when I sent them a link to the TX Dept. of Insurance website stating they were past their legal deadline for responding to my claim. Now, we have submitted a supplement because we need full roof replacement instead of partial repair due to HOA requirements, as well as roofer documentation that partial repair is insufficient. They have not answered or responded to any calls or emails from us or our roofers. It has been an additional month with no communication from QBE or their partnering company Alacrity Solutions. We are given different supervisors names every time we call, and none of them answer. We have filed a complaint with TDI and now my mission is just to help any other homeowners I can by warning them to choose almost any other company besides this one for their insurance.Review from Shonte' R
1 star06/15/2023
Zero Stars but you are making me give one star to write this review! I started my claim in January 2023 and it is now June 2023 and my claim has still not been completely processed. This is the worse experience I have ever had with an insurance company. I have called several times throughout the months and my adjustor never returned my calls. QBE Insurance does not care about their customers. They say someone will call you back and then they don't. No other claim I have ever filed in my lifetime has taken 5 months to process, and my claim is still open so I am not sure how many months this claim will take. This should be against the law.Review from Sharon J
1 star05/10/2023
AWEFUL!!! Just AWEFUL!!! Filed a claim around 10 April 2023. Adjuster came out on 18 April 2023. After that, nothing. Haven't heard nor been able to reach anyone that can tell me the status of my claim. Reached out to claims professional Shantrelle Decuir May 3rd, 4th, 5th and 8th, no response. Reached out to Richard Neal May 9th, no response. Called several other numbers and nobody has a clue. HORRIBLE, JUST HORRIBLE CUSTOMER SERVICE.Review from Shania B
1 star05/03/2023
If I could leave zero stars I would. QBE cashed the check that was sent to them for our insurance premium and then CANCELLED my policy without telling me OR my mortgage company. So for an entire year I thought I had home insurance and did not until I got a letter from my mortgage company informing that I didn't have home insurance. Shocking! Trying to get a refund was an absolute mess. I had proof that a check was cashed by them and I even got information in the mail about my policy and how long it was active, but the reason they cancelled it was due to non payment?! It took me five phone calls to convince them of their scam and finally someone sent me a refund. Well more than a month went by and no refund check in the mail. I called again and they tried to convince me I didn't deserve a refund. WTF do you take any call notes? I had to explain everything again to them. Finally they said they would reissue that refund to me and I would get it in 30 days - h*** no, I asked for an ACH payment because I'm not playing the mail game anymore. DO NOT USE THEM even if they are just your underwriter, I went through Progressive and this is the company they chose.
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