Complaints

This profile includes complaints for Speed Queen's headquarters and its corporate-owned locations. To view all corporate locations, see Find Local Branches.

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  Speed Queen

  221 Shepard St Ripon, WI 54971-1390

• 

  Speed Queen

  PO Box 990 Ripon, WI 54971-0990

• 

  Speed Queen

  318 Vermont St Ripon, WI 54971

• 

  Speed Queen

  341 Vermont St Ripon, WI 54971

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

• Initial Complaint

  Date:07/24/2025

  Type:Service or Repair Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Speed Queen has problems, lots of problems! They keep on using electronics, not even high quality ones but low quality parts from ****** and *****, yet claim long lasting 25 years. Their tubs rust out, yet they claim never rusting stainless steel and porcelain. They have a very small capacity (3.2 cu ft. Capacity at $1,400 while there are 4.0 cu ft. Capacity top load washers at $500 & $600, and also NO DUAL ACTION AGITATOR FOR LARGE LOADS!!! Why can't they make them diamond quality like the old ****** ****** Speed Queen Solid Tubs from *********? Why does the ****** Commercial Washer have better wash action? They should bring back the Maytag SAV5710AWW as a TC9 or TCX (10 year warranty like everything else), the Amana NAV5800AWW as the TC7, and the Speed Queen AWN432SP113TW04 as the TC3 and discontinue the TR Series no transmission garbage as a whole, nobody cares for the worst wash, we have a delicate cycle for gentle wash action, and they should at very least have a 4.0 cu ft. Capacity. Another thing to mention, their ONLY front loader (FF7) is bad in laundromats. They have VFD garbage electronic motors, they're very small (residential top load washers are bigger, infact they're WAY bigger than any Speed Queen washer in general), and electronic problems (it's really because it's not mechanical, like they should be). The front loaders should be AT LEAST 4.5 cu ft. Capacity instead of 3.5 cu ft. Capacity and they should be mechanical too like the TC5 (minus the electronics) with the same exact operation like a vintage German front loader (Bauknecht WA 830 is a GREAT example of how SQ should build theirs) with a ************************** instead of a BLDC brushless motor (Constructa Garant ************** VT590 WD Combo both have the same exact motor). They NEED to use the current horizon design with the classic clean control panel and remake the motor used in those front loaders. This video about them should blow up: ************************************************

  Business Response

  Date: 07/25/2025

  Thank you for your feedback.  Please feel free to reach out with your model and serial number if there is anything else we can assist you with.

   

   

  Customer Answer

  Date: 07/25/2025

  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID ********, and have determined that this does not resolve my complaint.  For your reference, details of the offer I reviewed appear below.
  
  [You guys at Alliance have yet to get rid of the horrible TR Series and continue the classic clean with a bigger capacity like a 4.8 cu ft. Capacity TCX or a 5.3 cu ft. Speed Queen Texas Edition with a dual action agitator based off the Maytag SAV5710AWW, and turn the FF7 into the FC7 (Classic Clean Front loader) with a Slipper Clutch induction motor like the Bauknecht WA 830, ******* Siwamat Intervall 734, Bosch VT590, and Matura Autostatik *************** a way bigger capacity like 5.0 cu ft. Until they make the washers bigger, make the front loaders mechanical, and make the Texas Edition Speed Queen, I'm not buying them]
  
  Regards,
  
  ***** ******

  Business Response

  Date: 07/31/2025

  Again, thank you for the feedback.  We have shared this with the appropriate team/s.  Should they have any information to share, they will reach out directly.

  Customer Answer

  Date: 08/01/2025

  
  Better Business Bureau:
  
  I hope Speed Queen listens to their customers and makes bigger washers, with all mechanical controls and mechanical operation, including the Laundromat front loaders.
  
  Regards,
  
  ***** ******
  

• Initial Complaint

  Date:06/18/2025

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  My clients, **** *. and ****** F. ****** purchased a Speed Queen top loader washing machine from Mullets Appliances in ********, ******* on March 28, 2025. They paid $1,547.03 paid by the Kalishes for the purchase and installation of the machine.After cleaning the tub as directed and during the first few laundry loads, various multi-colored particles, which turned out to be toxic insulation, were left on the items being washed. Even after being dried and then vacuumed, the clean items remained covered in this so-called "lint". It adhered to all fabrics, including sheets, towels, and clothing of various types. A technician from ******* tested the ****** machine on May 30, 2025. He confirmed that the machine was not suitable for its intended use. Even with no laundry in the machine, numerous particles appeared in the water. The technician suggested that insulation in the machine had not been properly sealed, resulting in the damaged laundry. Although my clients have been customers of ******* for many years, numerous phone calls to Mullets and Speed Queen have proved unproductive ineffective, or worse. Representatives of ******* repeatedly insisted that nothing could be done until Mullets heard from Speed Queen. Representatives of Speed Queen initially suggested that perhaps some packaging material was adhering to the laundry. They later instructed the Kalishes to use only the Heavy Duty Cycle and not the EcoCycle. After several loads, it was obvious that, whatever the cycle, the alleged "lint" could not possibly be coming from the items being washed.The Kalishes have been without a washer for many weeks now. Please pick up the defective Speed Queen and refund their money.

  Business Response

  Date: 06/19/2025

  Thank you for your feedback.  The leadership team from our ********************** will review your case and be in touch with you directly.

  Thank you!

• Initial Complaint

  Date:05/15/2025

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I am writing on behalf of my 90 year old mother, her info is above. She purchased a Speed Queen in February 2023. Within just weeks she encountered problems and had to have it serviced. The machine has never been reliable and has been consistently faulty. She has had to make numerous calls to have it serviced. Two parts were ***laced, one was a motherboard. Her machine has never worked properly and has been a constant headache. Seemingly, my mother was sold a faulty machine and to Speed Queens convenience, her warranty will expire. She invested a lot in her purchase with Speed Queen and she has never had the enjoyment of an operable machine. Just the other day, my mother called yet again to have it serviced and to add insult to injury, she felt the customer service *** was rude with her when discussing the error lights she was seeing.

  Business Response

  Date: 05/19/2025

  Thank you for your feedback.  The leadership team from our ********************** will review your case and someone will reach out to you directly.

  Thank you

• Initial Complaint

  Date:05/12/2025

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Since April 17, 2025, I have been trying to have my washing machine repaired. Alliance Laundry Sytems assigned to one repair person who was a no show 3 times and after asking for another repair person, assigned to another and now no show again and Alliance keeps telling me they are on their way. I would just like my Speed Queen which is only 18 months old repaired.

  Business Response

  Date: 05/13/2025

  Thank you for your feedback.  I have escalated your request to the leadership team of our customer support group.  They will work directly with you to resolve.

   

  Thank you

  Customer Answer

  Date: 05/13/2025

  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID ********, and have determined that this does not resolve my complaint.  For your reference, details of the offer I reviewed appear below.
  
  There has not been resolution of the problem even with escalation and am still without a service call.
  
  Regards,
  
  ******* ******

  Business Response

  Date: 05/14/2025

  As previously stated, please continue to work directly with the customer support team.  They are doing everything they can to get a servicer to your machine.  They noted yesterday that there was a confirmed appointment.

• Initial Complaint

  Date:04/26/2025

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  purchased new speed queen, something wrong with very first use, sending out service repair for the third time,installing multiple parts, feeling like this machine is a true lemon, want a different machine, large inconvenience to keep these service people returning multiple times,

  Business Response

  Date: 04/28/2025

  Thank you for your feedback.  Your complaint has been shared with the leadership team from our ************************ someone from that team will reach out to you directly.

  Thank you

• Initial Complaint

  Date:04/25/2025

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Purchased my washer in 2018. Still under warranty. It was making noise on the last few minutes of the spin cycle. Like an airplane. Called a repair tech and he came out. AAA Appliance. Couldn't duplicate the noise of course and send me a bill for $132.54. My washer is still in warranty. I should not have to pay for the service call. I bought a speed queen because they are supposed to hold up.

  Business Response

  Date: 04/28/2025

  Thank you for your feedback - your complaint has been shared with the leadership team from our Customer Support Group.  Someone from that team will be in touch with you directly to discuss.

   

  Thank you

  Customer Answer

  Date: 04/28/2025

  Better Business Bureau:

  I have reviewed the response made by the business in reference to complaint ID 23251200, and have determined that this does not resolve my complaint.  For your reference, details of the offer I reviewed appear below.
  

  
  The business is contacting me outside of BBB by email.  They are not responding on the BBB thread because they do not want the other consumers to see what a terrible company Alliance Laundry Systems and Speed is.   I have a warranty and I should not have to pay for a service call.  
  
  Regards,
  
  **** ****

  Business Response

  Date: 04/30/2025

  Thank you for your response.  However, this platform does not have the authority to negotiate any resolution.  We can assure you that our warranty bond clearly states: Alliance Laundry Systems is not responsible for labor charges that result from a service call where a unit is found to function as designed.

  Please continue to work with the Customer Support Team that contacted you.

  Thank you

• Initial Complaint

  Date:04/11/2025

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  This complaint is a follow-up to previous Complaint #********, for issues with a Speed Queen washer and dryer (not fully cleaning or drying items). Previously the company attempted resolution via email and determined that a service technician visit was required, paid for by them (noted on 20 Feb 2025). They scheduled this with ***** ********************************** The performance of this service support was very poorly managed and has yet to be ************ was necessary to reschedule the initial service appointments, due to not adhering to the given repair window, as well as a single emergent event. Appointments were scheduled for 27 Mar 2025 for both machines, with special instructions for arrival by 12:00 PM and use of a mask and shoe covers (due to an immunocompromised household member). The estimated arrival time was excessively late, and updates were unavailable by ********** despite repetitive inquiry. Given this, ********** rescheduled the appointment for 1 April 2025 with the same original requests.On 1 April 2025, the servicer arranged for by Speed Queen:Did NOT reschedule for both the washer and dryer to be addressed this day, instead cancelled the original dryer Service (Order #***************) and replaced it with a customer paid service appointment. The technician arrived 4+ hours after the estimated arrival time without notifying me of the delay, despite their commitment to do so and our active inquiry.Did NOT perform any service for the washer, despite their promise to do so (Service Order #***************).Did NOT inform the technician of the requirement for masking and shoe covers.With this, the dryer service was cancelled due to incorrect payment source, and the washer service has yet to be performed.This extremely poor experience and general unwillingness to adequately address the BBB complaint, using the Alliance Laundry Systems servicer *********** is consistent with similarly reported issues to the BBB and Consumer Affairs.

  Business Response

  Date: 04/11/2025

  Thank you for the feedback - we will follow up with the escalation/leadership team and have someone get in touch with you asap.

   

  thank you

• Initial Complaint

  Date:03/31/2025

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Purchased a Speed Queen front-load washer and Speed Queen matching dryer. Each unit costs $2,449.00 with additional costs of $239.00 for a stand for each unit. The washer has been replaced and same problems with new unit.1 & 2: Have to apply pressure on the door of washer to get it to start. Door mechanism had been replaced on first washer. Second washer has same issue. Door mechanism replaced again, same issue. While applying pressure to the door, after I press start button, often have to press it again as red light to indicate the load will start goes off. As I'm continuing to lean on door, pushing start one or more times, load will finally begin. If I do not do these things, door will click incessantly and load will not start. 3. ******* times in last three weeks, towels are not drying out enough in washer. They come out of the washer quite wet and then takes two hours or more to get dry in the dryer. 4. Washer unit's continuance to move substantially following various types of loads, creating difficulty to move the heavy unit back to avoid it pulling plumbing from wall or damaging utility sink away from its space is not sustainable. We placed a foam mat beneath the unit as directed by technician.5. If we use any other mode on the washer, the unit moves substantially. If we use any other mode on the dryer, the clothes do not dry evenly. 6. On two occasions, the washer door has leaked, causing water spray, droplets across the front of the washer below the door, this happening only with the second washer unit.Monday, March 10, 2025, tech returned to our home to check the same issues, all listed above. He stated he tweaked the door mechanism and it was no longer clicking and functioning properly. However, as we looked at the unit after his inspections, the very first attempt to start the washer, the clicking started and the unit did not start. None of the issues have been fixed. We want a refund. This has gone on long enough.

  Business Response

  Date: 04/01/2025

  Thank you for your feedback.  The leadership team from the ********************** will thoroughly investigate your case and reach out to you directly.

   

  Thank you

  Customer Answer

  Date: 04/10/2025

  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID ********, and have determined that this does not resolve my complaint.  For your reference, details of the offer I reviewed appear below.

  So far, the washer is still not fixed.  SpeedQueen sent two technicians from ************** last Tuesday, April, 8, 2025, from out of town who are to replace some parts this Tuesday, April 15th.  I'll have to take another unpaid day off work.  Hopefully this resolves some issues; however, the door mechanism has been replaced before.  This time, they are replacing the door as well and some other parts.  So it is not resolved currently.  I do not know if it will stop the washer from moving so much, if it will resolve having to push start multiple times, if it will resolve the door from clicking over and over and over and the unit not starting a cycle.  As for the dryer.  I was told to only use, now, the timed dry setting.  Basically all the other settings are useless because of the sensors in the unit.  Units should not work like that, nor cost so much to then be resigned to using only ONE setting on the unit.  I am still stuck with using only ONE setting on the washer to avoid it moving so much that I cannot move it back into place.  So, again, at this time, the issues are not resolved yet.  

  
  Regards,
  *** ******

  Business Response

  Date: 04/14/2025

  Thank you for your feedback.  Your response has been shared with the team working on your case.  Please continue to work with the Customer Support Team to resolve.

   

  Thank you

• Initial Complaint

  Date:03/12/2025

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  My husband and I bought a speed queen washer on 10/16/2020. My washer included a 3 yr warranty. In addition, we purchased a extended a 3 yr warranty for a total of 6 hrs. The washer cost $999.99 and the warranty for $250.00 The total including tax is $1353.11 After the 3rd year the motor smelled burned. I call for a repair. The company, at first, refused to accept the warranty. I was emailed by Lakaina, a residential consume t support team. She did sent a repairman who confirm the motor needed to be repaired. This person did not return nor did he replace the motor. I personally spoke to 5 or 6 representatives of the company. Thses people were kind and agreeable but had no intention of having my washer fixed. I called many times to the point that my number has been blocked. I have over 500 days left on my warranty. The model#AWN632sp116TW01 The serial #********** I am trying to send email communication with Lakaine, the repairman, copy of contract listing the total price and additional information. My phone is not accepting the data because it is too much. I'll be happy to Mail all I have. I am a senior person and having problems sending materials.

  Business Response

  Date: 03/14/2025

  Thank you for your feedback - your complaint will be escalated to the leadership team of the Customer Support Group.  They will reach out to you directly.

  Thank you

• Initial Complaint

  Date:03/03/2025

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I bought a speed queen wash tower through appliance factory in ********, *** I need a gasket replaced in the washer. No one who is listed as a servicer will do warranty work for a machine they didn't sell. So what's the point of a warranty if I can't get anyone to honor it? The company i bought it from says to go through speed queen. Which is great except for the fact you can't get a live person on the phone to contact you to save your life

  Business Response

  Date: 03/04/2025

  Thank you for your feedback.  The leadership team from our ********************** will take a look at your case and reach out to you directly with next steps.

  Thank you