ComplaintsforAuto Access of Portage
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Complaint Details
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Initial Complaint
11/21/2022
- Complaint Type:
- Sales and Advertising Issues
- Status:
- Unanswered
Bought a 2014 vehicle from the company and wasn't informed before purchase that vehicle was a salvaged vehicle.Initial Complaint
10/27/2021
- Complaint Type:
- Service or Repair Issues
- Status:
- Answered
On 10/20/2021 i went to Auto access of portage! They had a jeep liberty 2011 that i was interested in! At time of purchace they didnt disclose that the vehical had issues! I took the vehical for a test drive and at the time it seemed to be fine! I traded in my ****** and financed the remaing balence with Superior ******************** When i left with the jeep to go back to ******* where i live which is a hour away, as soon as im back in ******* thats when the check engine light comes on and the truck is chugging! The place is now closed for the day! I come back the next morning to explain to them whats going! Thats when they disclose that there is a misfire in cylinder 3 and 4! They also failed to disclose that the sunroof is broken and is not fully closed! **** told me he would fix both of those issues! I give them 3 days to fix the vehical! I come back to get the truck, **** told me he fixed a coil and put injector cleaner/ fluid in it! He never fixed the sunroof and failed to disclose that he nailed it shut and put a poly sealent on it! So i get the truck back again, take it on a test drive for 20m. And at that time it seemed to be ok, so i drive it back home again and the same thing happens, soon as i get back to ******* the check engine light comes on again, the vehical starts to chug again! Cylinder 3 and 4 misfire and a evap senor is bad! So i bring the vehical back again, expaining that they did not fix the problem! I then asked for my contract with them to be cancelled and for them to return my ****** to me! They denied to do that! The only thing they said they can do is fix it and they have not held their end on that! They also never had a buyers guide on the window at time of purchace! I believe they new of the issues and never disclosed them! I believe they sold me a lemon! And the lady ***** told me i could return the vehical at anytime! Which was never true.Business response
11/19/2021
we traded her out of the vechile that she was not happy with from what i understand is happy at this time
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Customer Complaints Summary
2 total complaints in the last 3 years.
0 complaints closed in the last 12 months.