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Complaint Details
Note that complaint text that is displayed might not represent all complaints filed with BBB. See details.
Initial Complaint
07/01/2023
- Complaint Type:
- Billing Issues
- Status:
- Answered
On 7/2/2023, my debit card account was put on a temporary hold! I have been trying all day to get the hold removed! I am the legal account holder! I have been calling their customer service department since ******. My account is still frozen! They keep placing me on hold for over and hour, each time I call...Business response
08/09/2023
After successfully receiving the message from BBB (BBB had the wrong email for us - we changed from .com to .bank) we looked up the customer and they are not listed as a customer of PWSB anywhere on our system.
I attempted to call the customer at the number given here and I got a message that said "this phone is no longer in service."
Then I attempted to email the person to try and determine if they gave us wrong name and continue to dig thru the problem but I have gotten zero response from the email provided as well.
At this point it seems to be a fraudulent complaint that is unfounded. I will however continue a second email but wanted to follow up on this timely with BBB.
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Customer Complaints Summary
1 total complaints in the last 3 years.
1 complaints closed in the last 12 months.