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Complaint Details
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Initial Complaint
05/03/2023
- Complaint Type:
- Order Issues
- Status:
- Resolved
On Sunday April 17,2023 I filled an application out for ***********************, located in *************** **., owned by Bielinski. I contacted their office on Monday April 18,2023 with some questions. The main question was about my support animal ****** as I wasn't able to list it on the application. I was told by the person who answered (**** or ****)I would be contacted if their were questions don't worry about it. I was asked if I had a letter stating the dog was needed for support. If so, that is all I would need.A week later I did a second walk through of the apt., Sunday April 23, 2023.The manager urged me to complete the application, as the person creating the lease( ******* would be on vacation after Monday April 24, 2023 for the week. I needed a lease by May 1, 2023 in order to give a months notice on my current lease. ** order to complete the application i would need the ****** deposit and a dog license for my dog in ***************, even though I did not as yet have a legal address there, nor an actual signed lease.On Monday the 24th I was sent an email from the Bielinski office, stating my letter for the dog did not meet the company guidelines for a support animal. I was sent a three page doc., to be filled out by a doctor verifying my disability. I was confused , as I am not disabled. The letter from my doctor that I sent with the application was accepted where I lease presently, and I was told when calling the office the previous Monday, " a letter was all I would need."I called the Bielinski office on Tuesday April 25, 2023 and left a message, no response. I texted the property manager ( ****) and explained my dog isn't a service dog and I was confused about the papers for disability, I asked if I could speak to someone about this. **** stated he would try the office for me. **** responded on Wednesday April 26, 2023 stating; if I would provide a letter from my primary care physician, **** could get the lease to me that day to sign. The ****** deposit was taken the previous day.I was upset at this point and didn't feel I should go ahead with the lease given no one could take the time to answer my questions . I didn't think signing a contract under these circumstances would be wise. I texted **** on Friday April 28th, with my concerns and decision not to proceed with a lease. I requested the return of my deposit given the lack of communication and customer support.**** told me to contact ****** about the refund. ****** again repeated the need for the documents to be filled out by a doctor for my disability or, I could go ahead with the lease and pay the pet fee of ***** monthly. I then explained I did not budget the additional costs for rent ,and I had no way of knowing my letter would not meet your requirements. I didn't enter into an agreement expecting to pay an extra pet fee. My refund was denied.I began feeling uneasy as I couldn't communicate to anyone about this lease issue. On Friday the 28th, I texted ********** would not go ahead with the lease given the lack of communication and confusion within the management company. I requested my ****** be returned due to the lack of transparency and confusion over the lease and a support animal.
Business response
05/22/2023
Thank you for your patience in receiving this reply. Though I understand ********************** frusteration, Bielinski Management operated within the boundries of the statues regarding *** animals. The applicaiton process was explained to ****************** when she appliec on 4/16/23 and the application clearly states the procedure for the initial deposit before the deposit was submitted on 4/23/23. ****************** did not indicate a pet on her initial applicaiton, which would have initiated a more detailed explanation of our pet deposit and *** requirements. When asked for documentation of her *** animal, ****************** submitted a letter for a different animal, not her current *** animal. that was written in 2012. The additional information that was requested is standard in the industry and should have posed no burden on ******************. However, in an effort to end the transaction in good faith, Bielinski Management would be willing to refund 1/2 of her deposit, or $50.00.
Thank you
*********************
Customer response
05/23/2023
[A default letter is provided here which indicates your acceptance of the business's response. If you wish, you may update it before sending it.]
Better Business Bureau:
I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.However, I would suggest the company update the language in the application. Note: a Support or Service animal is not considered a pet. Therefore, this can lead to confusion for the applicant as it did in my case.
Regards,
***************************Initial Complaint
05/24/2022
- Complaint Type:
- Service or Repair Issues
- Status:
- Answered
I wanna know who do I reach out to about getting my deposit. I recieve my deposit but not all of it. It was note in the envelope stating I left the apartment not clean. I have videos and pictures of proof That the apartment was spotless and cleanBusiness response
06/07/2022
**SEE ATTACHED DOCUMENTS**Customer response
06/07/2022
[A default letter is provided here which indicates your acceptance of the business's response. If you wish, you may update it before sending it.]
Better Business Bureau:
I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is not satisfactory to me. First off the frigerator had the dent in there when. I moved in on 2019. I never touched the windows the whole 3 years I was there. Make it make sense. ***** been giving me problems. She just making reasons on not to give me my full deposit back. After 3 years of living there what makes it wasnt gonna be no wear nd tear to the carpet when they barely did maintenance or Inspections. No Im not satisfied
Regards,
***************************
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Get a QuoteCustomer Complaints Summary
2 total complaints in the last 3 years.
1 complaints closed in the last 12 months.