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      Country
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          Find a Location

          Tim O'Brien Homes has 2 locations, listed below.

          *This company may be headquartered in or have additional locations in another country. Please click on the country abbreviation in the search box below to change to a different country location.

            Country
            Please enter a valid location.
            • Tim O'Brien Homes

              N27W24075 Paul Ct Ste 100 Pewaukee, WI 53072-6299

              BBB Accredited Business
            • Tim O'Brien Homes

              4868 High Crossing Blvd Madison, WI 53704-7403

              BBB Accredited Business

            Business ProfileforTim O'Brien Homes

            Home Builders
            Multi Location Business
            BBB accredited business

            At-a-glance

            Customer Reviews

            4.87/5stars

            Average of 15 Customer Reviews

            Customer Complaints

            2 complaints closed in last 3 years

            2 complaints closed in last 12 months

            BBB Rating & Accreditation

            Accredited Since: 2/6/2009

            Years in Business: 16

            Customer Reviews are not used in the calculation of BBB Rating

            Overview of BBB Rating

            Overview

            Tim O'Brien Homes Inc. is a company that specializes in building semi-custom homes that are energy efficient in Southeastern Wisconsin.

            Business Details

            This is a multi-location business.

            Find a Location

            Tim O'Brien Homes has 2 locations, listed below.

            *This company may be headquartered in or have additional locations in another country. Please click on the country abbreviation in the search box below to change to a different country location.

              Country
              Please enter a valid location.
              • Tim O'Brien Homes

                N27W24075 Paul Ct Ste 100 Pewaukee, WI 53072-6299

                BBB Accredited Business
              • Tim O'Brien Homes

                4868 High Crossing Blvd Madison, WI 53704-7403

                BBB Accredited Business
              BBB File Opened:
              9/24/2007
              Years in Business:
              16
              Business Started:
              6/4/2007
              Business Started Locally:
              6/4/2007
              Business Incorporated:
              6/5/2007
              Accredited Since:
              2/6/2009
              Licensing Information:
              This business is in an industry that may require professional licensing, bonding or registration. BBB encourages you to check with the appropriate agency to be certain any requirements are currently being met.
              Type of Entity:
              Corporation
              Alternate Business Name
              • Tim O'Brien Homes
              Business Management
              • Tim O'Brien, President
              Contact Information

              Principal

              • Tim O'Brien, President

              Customer Contact

              • Tim O'Brien, President
              Additional Contact Information

              Phone Numbers

              Email Addresses

              Industry Tip

              BBB Tip: Find the right home builder for you

              Customer Complaints

              2 Customer Complaints

              Need to file a complaint? BBB is here to help. We'll guide you through the process. How BBB Processes Complaints and Reviews

              File a Complaint

              Most Recent Customer Complaint

              03/10/2024

              Complaint Type:
              Problems with Product/Service
              Status:
              Resolved
              We purchased a house with *** Obrien in December 2022 with a warranty for 1 year. They had honored the warranty initially until about the 11 month **** when communication stopped. There were two issues that were not resolved and we again emailed about these in December with no response and then again in February with no response. We find this lack of response for 3 months concerning as this was pertaining to items within the warranty period that we brought up during the warranty period and now that 1 year has passed they no longer communicate with us. For this reason were hoping to use BBB resources in the hope of finding a solution or guiding us about options we would have legally in the state of *********. As to the issues- the first one was that our blue door had white paint sprayed onto it accidentally by a *** Obrien team member. This occurred because our door frame had not been painted so we reported this at the one month followup. The painters painted the door frame but in the process also sprayed white paint onto our blue painted front door. We were hoping to get this white paint spray corrected.The other more important issue to us pertains to a range hood that came with the house. This has been an ongoing issue since we first moved in. At first it was positioned incorrectly and lights would flicker intermittently which we brought up in the first warranty review. The positioning was corrected but the flickering became more prominent and we reported this. After that we noticed that there is a much louder noise coming from the Range Hood when it gets turned on and the flickering persisted which we brought up at 11 months. This looked at this with no solutions provided. If this is something that cannot be serviced properly we requested having a new replacement range Hood installed as we think that with the number of attempts at correcting it (since the very beginning- so almost a year), it is likely defective.
              Read More

              Customer Reviews

              15 Customer Reviews

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              How BBB Processes Complaints and Reviews

              Start a Review

              Most Recent Customer Review

              Joel M

              09/20/2023

              The experience overall I would rate very high. Very professional and responsive. Product is great overall. This is the 2nd house I have had with them. I gave them great reviews on their surveys too. Do not let this rant pursued you not to use them. I would build with them again. However, this time around I have had 1 issue with my siding being damaged during the construction phase in winter of 2021-2022. I have been dealing with getting them out here to replace this expensive hardboard siding for over a year now. I am constantly asking for updates seeing they have ceased taking the initiative of communicating with me about this particular issue until I personally reach out. In which case they tell me they are handling it. Same story I have been getting since August of 2022. All other issues they handled in an "ok" time frame. They had me try scrubbing the siding with soap, vinegar and power washing mortar off the siding. One suggestion was to paint over the mortar. Note: This paint is baked on by the factory. Cheap fix to an expensive problem and most likely voids the sidings warranty. It came to the point where I told them I want it done by the end of September. I don't want siding ripped off over winter. I had a quote done by a local siding company and said they can pay me the cost directly to give to another siding company to make the repairs. Had to email them again today with 10 days left in the month. Still no commination as to when/if this is going to happen. I figured I would give the BBB a shot to see if this help keeping me out of hiring an attorney for the $5800+ in damages. I'm just tired. The people are fantastic but whatever issues they are having as a whole shouldn't impact the customers like this. I feel I have been fair, calm and understanding.

              Tim O'Brien Homes Response

              09/27/2023

              Dear **************:Thanks for your kind comments and patience as we first attempted to resolve this issue with stains on the siding in a non-destructive manner. As you are aware, and your willing participation has helped prove, these efforts were unsuccessful. ***************** has been in contact to inform you of our ultimate decision to replace the siding. While this week is featuring some significant rainfall, our current plan is to have new siding material delivered Thursday, September 28, with replacement to follow as soon as possible, either Friday 9/29 or during the week of October 2. Again, we thank you for your patience and were grateful that you chose to build with us.

              Local BBB

              BBB Serving Wisconsin

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