ComplaintsforSilver Star Brands, Inc.

• Initial Complaint

  03/19/2024

  Complaint Type:

  Service or Repair Issues

  Status:

  Resolved

  More info

  On Saturday March 16, 2024 I called Starcrest to place an order for my father. After I placed the order, I noticed ********* charged me $28.82 twice. I called in and the representative told me I was charged twice because the person who took my order did not enter the billing address which is my address and different from the shipping address. And that once she updated it the shipping address one charge would fall off. I checked my account again today and I have now been charged $28.82 twice again! This is fraud! The card I used for this order is now in the negative! My order number is S0392131051. I want to cancel this order and I want all of my money refunded to my account which is $115.28.

  

  Business response

  03/27/2024

  We apologize for the issue with your credit card payment on your order. We only charge for your order when we ship it out of our facility.  The other items on your statement were pre-authorizations listed on your statement as an AU.  Your credit card bank puts a temporary  hold the money that they anticipate you will need for your order.  Per the credit card companies policy, they will release the unused money per their pre-determined timeframe.  You may contact your bank if the money that is under the pre-authorization has not been released. Most credit card companies may hold the authorizations for approximately 7 days.
  Again, we apologize for this matter.

  Customer response

  03/27/2024

  [A default letter is provided here which indicates your acceptance of the business's response.  If you wish, you may update it before sending it.]
  
  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me. 
  

  this was taken care of after I submitted my complaint and received this resolution 
  
  Regards,
  
  *****************************

  
  

• Initial Complaint

  03/01/2024

  Complaint Type:

  Billing Issues

  Status:

  Answered

  More info

  I made a purchase on Dec 4th and 5th for lighted snowflakes for our front windows. Miles kimball charged me ***** and ****** which was paid immediately through PayPal. I then received a bill from ***** kimball telling me I owed another *****. I called them to ask what this charge was for and all they kept telling me was that I owed it. I explained that the charge was paid in full through PayPal and I had in fact spoken with PayPal and they told me I did not owe anymore as they had been paid in full. I could not get a reason that they wanted more money other than you owe it. I spoke with them twice and told them that I felt this was deceptive business practices of charging me and getting paid and then asking for more money. The amount of money is miniscule and I could pay it but this is a matter of principal. I just received another letter stating they are sending this to collection. My credit rating is A1 and I am livid over this. I feel like its a form of extortion or bait and switch. How can you sell something, get paid and then ask for more money but give no explanation as to why there is a difference in the bill. I am hoping you can ferret this out as I have gotten no where with this company and refuse to pay something I dont owe. Thank you for your help

  

  Business response

  03/08/2024

  We apologize for the misunderstanding on the underpayment for your order. Your order total was $202.26 .  You paid $47.88 and $139.94 leaving a balance due of $14.44.
  
  The transaction for the charge was rejected because we do not charge until your order ships and once it had, it was past the PayPal threshold where we could complete the transaction. The amount was authorized at the time the order was placed, however, when we attempted to collect the $14.44  for the Lighted Snowflake, when they shipped, the transaction window was closed, and PayPal rejected the payment. We hope this explanation is helpful. We apologize for any inconvenience this has caused.

  
  
  

• Initial Complaint

  02/19/2024

  Complaint Type:

  Billing Issues

  Status:

  Answered

  More info

  I am being fraudulently billed by this company monthly since making a one time purchase. The charges are under the name MilesKimball VIP Rewards, I never agreed to monthly automatic charged for this service. The one time purchase was made with Miles Kimball.com for a roll of stick on address labels which I received in Oct 2023.I called this company and I am being told they cannot locate my account or order

  

  Business response

  02/28/2024

  We are sorry that you signed up for the *** Program in error.   The welcome packet that you would have received, gave instructions for canceling the program during the free trial period.  We have canceled the program per your request.  We also refunded 4 months of $16.95 each.  The total of $67.80 went back to your original form of payment. Please allow a few days for it to post to your statement.

  Again, we apologize.

• Initial Complaint

  02/12/2024

  Complaint Type:

  Customer Service Issues

  Status:

  Answered

  More info

  I have been fraudulently billed $18.45 for the past 3 months. I have asked multiple times to be unsubscribed. Never signed up for the continuous billing subscription. They continue to bill me.

  

  Business response

  02/21/2024

  We are sorry that you signed up for the *** rewards program in error.  You would have received a welcome packet via email on the details of the program and the trial period.  We have canceled the program for you as of 2/16/2024.  You have been refunded for the 3 months at $18.45 each for a total of $55.35. This refund went back to your original form of payment.

  Again, we are sorry for the confusion.

   

• Initial Complaint

  02/10/2024

  Complaint Type:

  Billing Issues

  Status:

  Resolved

  More info

  After supplying my email address to sign up for correspondence from Miles Kimball/Silver Star Brands, this site offered me a $10 coupon as a pop-up. Most companies offer you a promo code or coupon when you sign up for the first time, so I clicked on it. Then, just recently, I got an email from Paypal (my payment method used to purchase this order: SO384474246) & was SHOCKED to find out that this company had been charging me: $18.07 automatically EACH MONTH-starting in December (when I placed my first order with them)! I immediately called customer service & asked why I was being charged monthly without my ******************** told me that when I used that $10 coupon, I was automatically enrolled in "VIP Services" which I don't even know what that is! Apparently & most deceptively this company buried teeny weeny print down below the huge coupon that must have explained the automatic enrollment! I only learned this after calling them to inquire WHY I was being automatically charged for something that I never signed up for! I asked them to cancel my "VIP Service" (which I still don't even know what that is!) & asked to be refunded ASAP for $54.21-3 auto monthly payments of $18.07! I feel that using a coupon to deceive & trick customers into automatically enrolling in some service that takes money out of their bank accounts each month is INCREDIBLY DISHONEST & UNETHICAL & I will NEVER shop with them again, despite liking their products! Since speaking with them I have ONLY been refunded for one charge of $18.07 as well! I wish to report this to you-in hopes of having them have to CLEARLY & IN LARGE TYPE-DISCLOSE to their customers that if they choose to use their $10 coupon, they will be charged hundreds or even thousands of dollars forever-until they are made aware of the monthly deductions that Miles Kimball will make to their payment method! This has also created a problem with Paypal for me because I am now over my credit limit-HORRIBLE WAY TO TREAT THEIR CUSTOMERS!

  

  Business response

  02/15/2024

  We are sorry to hear that you signed up for the *** Program in error.  The program was canceled on 2/7/2024 and there were not any charges for the trial period. You would have received a welcome packet via email that explained the program and how to cancel it after the trial period.
  The 3 items that you returned were processed on 1/19/2024 for a total of $22.20 back to your original form of payment.
  The 1 item you did not received was refunded on 2/4/2024 for a total of $7.67 back to your original form of payment.
  We have attached copies of the returns.
  Again, we apologize for the confusion. 

  Customer response

  02/26/2024

  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID ********, and have determined that this does not resolve my complaint.  For your reference, details of the offer I reviewed appear below.
  
  In response to the message from the business, they NEVER sent me any information about the **** Service" & they didn't show me any proof that they have canceled my **** Service" enrollment or proof that they have fully refunded me for each of the 3 months that they automatically charged me $18.07 for each of 3 consecutive months. Can you please ask them to show me proof that this enrollment has been canceled & also proof of the refund for those 3 months of automatic charges? If they could, that would satisfy me that this has been resolved. But because of the "bait & switch" technique that they used on me by offering me a coupon, I really don't trust them just saying that I am now UN-enrolled in that program & they also did not show proof of the refunds!

  
  Regards,
  
  *******************************

• Initial Complaint

  02/01/2024

  Complaint Type:

  Delivery Issues

  Status:

  Resolved

  More info

  I've had my Walter Drake account for only six months, opened when I placed my first order. Today I was required to change my password, purportedly for enhanced security (attached). I needed to remove the name and address of a gift recipient whose order was delivered to them today, and because a warm and welcoming e-mail (quite opposite to any I've received) was addressed to the gift recipient but was sent to my e-mail address (attached). I didn't provide the git recipient's e-mail address because it's not required. None of the two customer service representatives were helpful. The first misinterpreted my request for log in assistance -- possibly due to him not speaking English as a first language -- and removed me from the Walter Drake mailing list. The second instructed me to select Forgot your Password. I did not forget my password and proceeded to click the link (which isn't an effective measure of enhanced security) so that a password reset e-mail could be sent to me. The reason I called was to completely delete my Walter Drake account, not to address the catalog mailings.

  

  Business response

  02/09/2024

  We are sorry for your frustration. We have requested to remove you from the catalog mailing list.  Our catalogs are preprinted so you may receive one or two more before they stop completely.  We have also removed your account information.

  We apologize for your inconvenience.

  Customer response

  02/09/2024

  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID ********, and have determined that this does not resolve my complaint.  For your reference, details of the offer I reviewed appear below.
  
  [Again, the reason I called was to completely remove my Walter Drake account, only because I was prevented from logging in.  And, again, I did not call to address catalog mailings.  At this moment, I am logged in to my Walter Drake account, with the newly-created password I was required to establish.  I retrieved a catalog from my mailbox earlier this week.  It appears it's not possible to cancel or delete my (on-line) account.  I grew up with Walter Drake and/or its catalogs.  The response did not address my concern(s) but no further response is necessary because it would be futile.]
  

  Thank you in advance.

  Sincerely,

  **************************

  

  Business response

  02/15/2024

  We are very sorry for the misunderstanding of what you were asking of our team member. We recently updated our security for our websites for customer protection.  We will follow through with better internal training.

  Again, we apologize for your frustration.

  Customer response

  02/16/2024

  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID ********, and have determined that this does not resolve my complaint.  For your reference, details of the offer I reviewed appear below.
  
  [I don't understand how protecting a customer would create so much havoc.  To avoid filing another complaint, attached is a copy of an expired check I sent via e-mail, requesting a replacement for the expired check.  The replacement was to have been issued January 24th.  I'm now required to wait until March for the check to be issued and probably won't have the check in-hand until April.  I have no complaints about Walter Drake products, only its accounting, payments and purchase authorization processes.]
  
  Thank you in advance.

  
  ***********************

  

  Business response

  02/22/2024

  We are sorry.  The check that was over 90 days old and uncashed has been reissued.  The check is scheduled to be mailed on 3/13/2024. Please cash the check as soon as it arrives to prevent further issues with the check.

  Again, we apologize for your frustration.

  Customer response

  02/22/2024

  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID ********, and have determined that this does not resolve my complaint.  For your reference, details of the offer I reviewed appear below.
  
  [Thank you for the promise to re-issue the check, but it could be four to six weeks before I cash the check.  My mail service of over a decade will first receive the check.  Because I am required to pay to have my mail forwarded to me at home or elsewhere, I often wait until I've received an adequate amount of mail adequate before requesting forwarding.  And because I'm a stalking victim of a couple of decades (18 U.S Code ****a) (absolutely not related to domestic or physical violence), and fall under the federal stalking statute -- having had to move to numerous cities and states -- my mail service is necessary, and fortunate for my skills and experience, I was able to find a solution to a post office box, or my mail falling into the wrong hands following a rapid move, or not having a mail receptacle at all, which goes hand-in-hand while living in one's car off and on.  I'd like to wait until the re-issued check actually arrives at my mail service (considered received, as they're authorized to act as receiving agent), but I'll take it that the check will indeed arrive, and I will consider this complaint closed.  If you're required to respond, for your convenience, it may be in brief.  Again, thank you for your attention.]
  
  Sincerely,
  
  ***********************

  

  Business response

  02/23/2024

  We just want to apologize again for the inconvenience. Please don't hesitate to reach out again, if we can be of any assistance.

  Customer response

  02/23/2024

  [A default letter is provided here which indicates your acceptance of the business's response.  If you wish, you may update it before sending it.]
  
  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me. 
  
  Thank you in advance.

  Sincerely,
  
  ***********************

  
  

• Initial Complaint

  01/16/2024

  Complaint Type:

  Product Issues

  Status:

  Answered

  More info

  I bought a flag display case for a deceased vet. When the item arrive it was not as described and missing parts. When I contacted them they refused to refund me.

  

  Business response

  01/17/2024

  We apologize that you were not satisfied with the quality of the product you received.  As a onetime courtesy we have refunded you $52.16.  This will process back to your original form of payment. Please throw the item away and do not use.

  We are sorry for the inconvenience.

  Customer response

  01/18/2024

  I already sent it back.  First they said no refunds, then mail it back then youll get a refund.  I have now spent over $100 on this.  Why could you have told me this from the beginning 

  

  Business response

  01/25/2024

  We apologize for this matter.  Per our normal return policy: 45-day return policy and items must be returned during this timeframe for refund.  Personalized items are typically non-returnable.
  The personalized plaque for the item is typically taped to the outside of the inner box, under a red piece of tape.
  We are sorry for the confusion.

  Customer response

  01/25/2024

  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID ********, and have determined that this does not resolve my complaint.  For your reference, details of the offer I reviewed appear below.
  As you can see there was no nameplate under the red tape correct??  I spent over 100 on a cheaply name item without a name plate 
  Regards,
  
  ***********************

  

  Business response

  02/01/2024

  We sincerely apologize for this.  There must have been a misunderstanding with the agent that took your original complaint. We are sorry the plaque was missing, and we would normally offer to send out a replacement plaque it this happens. Please accept our apologies.

• Initial Complaint

  01/02/2024

  Complaint Type:

  Delivery Issues

  Status:

  Answered

  More info

  I recently ordered Sponge Candy from Miles Kimball and when I received it, it was all smashed up because it should of been delivered in a box. It was stale and it looked like a white color. This was a Christmas gift for my boyfriend and when I seen it I was embarrassed to give it to him. I don't have my order number.

  

  Business response

  01/02/2024

  We are sorry that the candy was damaged in transit.  On December 26, 2023 a full refund, $18.34, was processed.  The refund will go to your original form of payment. We apologize for this issue.

   

  Customer response

  01/02/2024

  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID ********, and have determined that this does not resolve my complaint.  For your reference, details of the offer I reviewed appear below.
  
  [Please type your response here.]
  
  Regards,
  
  *****************************

• Initial Complaint

  01/02/2024

  Complaint Type:

  Service or Repair Issues

  Status:

  Answered

  More info

  I'm filing a complaint against Easy Comforts, I purchased something from them and they are refusing to take my Credit Card off of their sight, they said that it's encrypted and it's safe and not to worry, the reason I want it removed is because I have heard from many people that the reason that they keep your Card on file is because that they use it for paying a subscription fee and also that's illegal to do, if you can help me with this I would really appreciate it.Thank you very much *****************************

  

  Business response

  01/03/2024

  We apologize for the inconvenience. As of 1/3/2024, we have removed all of your credit card information from our system.

• Initial Complaint

  12/07/2023

  Complaint Type:

  Billing Issues

  Status:

  Resolved

  More info

  *** advertised a price of $8.00 per plastic plant support and if you bought 2 or more the price would be $6.00. I bought 6 and paid the price of $6.00 for each one,I received *********** and put them up and weeks after I start getting letters that I owed them a extra $12.84, After I called them and told them I was not going to pay the extra $12.84 I got a letter saying if I did NOT pay the the money requested they would turn my account over to their collection agency.

  

  Business response

  12/08/2023

  We apologize for this issue.  On 12/1/2023 the incorrect balance due was cleared from your account.  Depending on the billing cycle, you may receive and additional bill, please disregard. Your current balance due is zero.

  Again, we are very sorry that this happened.

  Customer response

  12/08/2023

  [A default letter is provided here which indicates your acceptance of the business's response.  If you wish, you may update it before sending it.]
  
  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me. 
  
  Regards, I will NEVER USE STARCREST AGAIN BECAUSE OF THE ***** AND NEGATIVELY  OF THE  ACCOUNTS RECEIVABLE PEOPLE.  i SENT THEM A COPY OF THE AD AND THEY STILL WOULD LISTEN TO THE COMPLAINT,

  i CALLED AND GOT THE SAME RESPONSE.  i DO NOT LIKE DEALING WITH THIS KIND OF PEOPLE

  *******************
  

  
  
  *******************
  

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