ComplaintsforBergstrom Honda of Oshkosh

• Initial Complaint

  01/07/2022

  Complaint Type:

  Order Issues

  Status:

  Resolved

  More info

  I purchased a vehicle through Bergstrom and a service contract was included. I wanted to cancel the service that was through Zurich. I initially reached out to the service contract provider but was told the cancellation had to come from the dealership.I called Bergstrom over 9 times and left voicemails with everyone the receptionist forwarded me to. The only person that contacted me back was someone in the actual maintenance department letting me know that unfortunately he was not the person I needed to speak with but gave me the number to someone who could help. I was fed up with no one contacting me back and I scheduled an appointment and went in personally. I filled out the form and was assured this would be taken care of. I originally started this cancellation process August 28th. Today I called the provider and asked for a supervisor to provide me with information if my request had been processed. They informed me that had no record of the cancellation request from Bergstrom. The supervisor with Zurich was nice enough to allow me to process the cancellation myself and now bypass the dealership due to their negligence. However they are unable to backdate my request to Aug. Bergstrom sure helps you get in to the vehicle you want but thats as far as their good customer service goes.

  

  Business response

  01/13/2022

  Dear ****************:

   

  Attached please find ********************** response to this matter.

   

  Thank you.

  Customer response

  01/14/2022

  [A default letter is provided here which indicates your acceptance of the business's response.  If you wish, you may update it before sending it.]
  
  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.  I have spoken with ***** from Bergstrom and he has apologized for the lack of care in the matter and advised he will try and raise priority with the cancellation with Zurich.
  
  Regards,
  
  ***************************
  

• Initial Complaint

  08/31/2021

  Complaint Type:

  Service or Repair Issues

  Status:

  Answered

  More info

  I test drove the vehicle on 8/23/21 and met with ***** to tell him I wanted the car. He offered me the service contract, which I denied. He then left and came back with a lower rate, which I still denied. I gave him the information about my lender and he said he would send the contract to my lender. ***** called me after I left and asked for my credit card number for a $500 deposit to hold the card, which he stated would be returned to me upon signing the purchase contract. The following day end of day it was sent to lender, and on 8/25/21, I went to the lender to sign the purchase contract. They included the service contract I told them I did not want. I contacted ***** and he removed it and sent back to the bank. I have been asking about return of deposit ever since then, which he keeps telling me he needs to billing. He now states today that they put the 500 towards the purchase of my car, even though he specifically told me it would be refunded with the purchase. The dealership is

  

  Business response

  09/02/2021

  I am the ******* ******* for Bergstrom Corporation and its subsidiaries, including ********* ** *** *** ******* **** Upon receipt of this complaint I spoke to the ******* ******* of the dealership and it is our
  understanding that this matter is being resolved to Ms. *******'s satisfaction.

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