ComplaintsforMidwest Concrete Professionals, LLC
Need to file a complaint?
BBB is here to help. We'll guide you through the process.
Complaint Details
Note that complaint text that is displayed might not represent all complaints filed with BBB. See details.
Initial Complaint
05/05/2022
- Complaint Type:
- Service or Repair Issues
- Status:
- Unanswered
We had hired this company to do concrete work for our patio, driveway and front sidewalk. Before they had finished the project I had identified flaws in the concrete to the *******/Co owner and he said to give it a year a call us back. The same flaws and more are getting worse and now I am unable to contact the business on getting warranty work completed.Initial Complaint
01/14/2022
- Complaint Type:
- Service or Repair Issues
- Status:
- Unanswered
We had a concrete driveway installed on 7/2 - 7/3/19. There was a limited one year warranty against things like major cracking, popout and major scaling and spalling. You had to report the problem within 90 days of noticing it for the warranty to be honored. In the spring of 2020, we noticed major scaling and spalling and reported it to the company within the timeframe as described in the contract. They agreed that it met the criteria of the limited warranty and they replaced the defective material on 7/7 - 7/8/20. In the spring of 2021, we noticed the same major scaling and spalling we had after the first installation. Again, we notified them within the proper timeframe. Since then, I've had many email communications with the President/COO (who handled this the first time). Unfortunately, with the exception of one reply email, I've had no response from the company about honoring the warranty. I sent the initial letter on 4/14/21 and when I didn't hear from anyone, on 5/18/21 I sent an email to the President/COO. He replied the following day, saying he would stop over within the next 30 days, but that was the last I heard from him. I emailed him again on 7/15/21, again on 9/27/21 and yet again on 11/15/21. I have still not heard a single word back from him or anyone else from the company.
*Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business. ↩
BBB Business Profiles may not be reproduced for sales or promotional purposes.
BBB Business Profiles are provided solely to assist you in exercising your own best judgment. BBB asks third parties who publish complaints, reviews and/or responses on this website to affirm that the information provided is accurate. However, BBB does not verify the accuracy of information provided by third parties, and does not guarantee the accuracy of any information in Business Profiles.
When considering complaint information, please take into account the company's size and volume of transactions, and understand that the nature of complaints and a firm's responses to them are often more important than the number of complaints.
BBB Business Profiles generally cover a three-year reporting period. BBB Business Profiles are subject to change at any time. If you choose to do business with this business, please let the business know that you contacted BBB for a BBB Business Profile.
As a matter of policy, BBB does not endorse any product, service or business.
Customer Reviews are not used in the calculation of BBB Rating
Customer Complaints Summary
2 total complaints in the last 3 years.
0 complaints closed in the last 12 months.