Business ProfileforSecura Insurance Companies

A business owner damaged my vehicle while it parked in the employee parking when he rented a cement mixer to pour a concrete pad. In backing the mixer into place next to my truck the mixer splatter cement on it which went unnoticed. When brought to the attention of the insured he asserted that the damage required repainting, but asked on a later date if he could try a remedy of using *** spray to removed the dried concrete splatter, to which I agreed. The process of spraying involved using a spray bottle and his fingernail to remove the clump, in doing so leaving scratches that removed clearcoat across the rear of the truck bed and on the tailgate. The owner asked me to allow him to have a professional that he knew buff the areas that were disturbed to see if the paint damaged from concrete marks could be resolved. In text communication he offered to pay for it and never followed through, even upon additional request. In requesting his insurance info he provided his agency info which offered to pay me an unacceptable offer or have me subrogate the claim through my own insurance. In contacting Secura directly, the experience was unprofessional, and it was deemed through the claims investigator that the insured admitted to damaging the truck and spraying the *** spray as a remedy to avoid repainting the damaged areas, but denies using his finger nail as part of the removal process which he performed on my leased vehicle which has a lien holder. The owner's acceptance of accountability is indisputable by the evidence which I was required to upload for Secura claims office which were screenshots of text communications with *********************, property and business owner of the property in which he was making improvements and damaged my property. Unethical business practices on behalf of *********************, Twin Lakes Insurance Agency, and Secura Insurance is not acceptable and pending investigation by the ******** State Insurance **** and small claims court are necessary.