Complaints

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

• Initial Complaint

  Date:07/05/2025

  Type:Service or Repair Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  In Nov 2023 I purchased a 2022 **** car and also purchased a LoJack anti-theft system. I have been trying to get assistance on how to work the system. I have called with no return calls. I was told the service guy would assist while I was getting an oil change. He told me the system was installed but couldn't show me how to work it nor activate it. I wanted assistance on how to use it but after all this time, I just want a refund for the price of the system and be done with it.

  Business Response

  Date: 07/23/2025

  Customer came into service department ,was assisted with LoJack functionality, shown the app, device, and left comfortable with her purchase.

   

  Thank you

  Customer Answer

  Date: 07/23/2025

  [A default letter is provided here which indicates your acceptance of the business's response.  If you wish, you may update it before sending it.]
  
  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me. 
  
  Regards,
  
  ****** *********
  

• Initial Complaint

  Date:04/28/2025

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Subject: Amendment to Complaint Against Zeigler Toyota of Racine After further review, I clarify that the CARFAX report originally referenced in my complaint pertained to a different vehicle, although it was the same make, model, and year a 2019 ***** Civic Si.The correct VIN for the vehicle I purchased is *****************. The correct CARFAX shows three damage events and multiple auction sales, none of which were disclosed at sale. Notably, damage was reported to the roof, front, and rear, suggesting a possible rollover. Although no structural branding appears, the repeated damage history and auction transfers materially impact the vehicles safety, reliability, and value.Zeigler Toyota also bundled the sale with a third-party extended warranty and ************** I later discovered the car had pre-existing aftermarket modifications, which voided the warranty before delivery facts never disclosed to me.After learning this, I contacted ****** ******* at Zeigler Toyota, who directed me to Zeigler ***** of Racine. There, I was told a new inspection was needed despite an inspection already performed by Schlossmann *****. A service advisor disclosed that parts would be ordered discreetly to avoid warranty scrutiny despite knowing the warranty was void.Weeks later, an employee uninvolved in the earlier dealings confirmed that while my name was in their system, there was no record of an inspection or parts order. A certified ***** technician then confirmed that the aftermarket suspension prevents proper alignment, makes the car unsafe to drive, and that repairs would not be covered by warranty.Given the safety risks and undisclosed issues, I placed the vehicle into storage. I seek $32,406.71 in reimbursement for the purchase price, extended warranty, and GAP coverage.This amendment corrects the record and clarifies my request for resolution.

  Business Response

  Date: 04/28/2025

  Please clarify.

  The Carfax is to a different vehicle. The correct Vin: *****************

   

   

  Business Response

  Date: 04/29/2025

  After further review all history and paperwork was disclosed and signed by customer.

  As we have not seen any of these actions and have not had an inspection on the vehicle currently we can not assist in any manner. Please set an appointment with Zeigler Toyota @ ************.

   

  Customer Answer

  Date: 04/29/2025

  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID ********, and have determined that this does not resolve my complaint.  For your reference, details of the offer I reviewed appear below.
  
  I cannot accept Zeigler Toyota of Racines response, as it mischaracterizes the situation and fails to address the central issues of this complaint. Their reply is dismissive, factually inaccurate, and entirely inadequate in light of the seriousness of the misconduct involved.
  
  False Claim of Proper Disclosure:
  Zeigler asserts that all history and paperwork was disclosed and signed by customer. This is misleading. At the time of purchase, I was never informed of the presence of aftermarket suspension components which rendered the third-party extended warranty voida fact later confirmed by ****************** Their own affiliated dealership denied warranty coverage because of these undisclosed modifications, clearly indicating a failure of disclosure.
  Contradictory Warranty Status Claims:
  Zeigler Toyota of Racine publicly claimed in their ****** Maps reply made today, just hours after submitting their BBB response, that my warranty is still valid. This directly contradicts the reality of my denied claim, which occurred when I attempted to use the coverage sold to me by their dealership. The denial was based on the presence of pre-installed aftermarket modifications that voided the warrantysomething Zeigler Toyota of Racine failed to disclose at the time of sale. This inconsistency raises serious concerns about their honesty in public-facing statements compared to their formal communications.
  Refusal to Acknowledge or Investigate:
  Zeiglers statement that they have not seen any of these actions and have not had an inspection ignores the fact that this issue was already brought to their attention months ago, and detailed evidenceincluding service documentation and inspection reportshas been shared. This feigned ignorance only adds to the perception of willful negligence.
  Ongoing Investigations:
  I have filed multiple state and federal complaints, including with the ****************************************************************** (*****), the ************************ (***), and the *******************************. These reports include detailed documentation of the failure to disclose, the denial of warranty claims, and concerns about Zeiglers deceptive or negligent sales practices.
  Ongoing Escalation and 10-Day Notice to Zeigler Auto Group:
  As of yesterday, I issued a formal 10-day notice to Zeigler Toyota of Racine and copied dozens of employees across the Zeigler **********, including executives, finance managers, customer service personnel, and legal department contacts. This communication demands full disclosure of the vehicles title chain, acquisition records, and a buyback offer for the full purchase amount of $32,406.71, including the cost of the extended warranty and GAP coverage. If no resolution is provided within the stated timeframe, I will move forward with civil litigation and continue coordination with other impacted consumers to explore class action proceedings.
  ***** Brand Loyalty Exposed the Problem:
  As a long-time ***** brand loyalist, I brought my Civic Si to a trusted ***** dealership shortly after purchase. That decision is what led to the discovery of aftermarket parts, the invalid warranty, and the deeper concerns about Zeiglers sales practices. It was precisely because I remained loyal to the brand that this misconduct came to light.
  
  In summary, Zeigler Toyota of Racines BBB response is evasive, inconsistent, and fails to meet the seriousness of the matter. This is now part of a wider investigation and I fully intend to escalate unless a complete resolution is reached within the timeframe outlined in my formal notice
  
  Regards,
  
  **** *****

  Business Response

  Date: 04/30/2025

  As it appears we have had no correspondence and have left messages to contact us through more traditional means. We can not resolve any concerns.

  Please contact our customer relations manager **** ****** and we can review your document that was disclosed to you as well as your options for your maintenance.

  ************

  Customer Answer

  Date: 05/02/2025

  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID ********, and have determined that this does not resolve my complaint.  For your reference, details of the offer I reviewed appear below.
  
  Zeigler Toyota of Racines response is vague, misleading, and fails to address the serious issues raised in my original complaint.
  Their statement that there has been no correspondence is categorically false. I have submitted a detailed complaint through this platform, and I have a documented history of attempts to resolve this matter, including records, service paperwork, and communication timelines. For the dealership to now pretend no communication has occurred is a clear attempt to deflect responsibility and avoid engaging with the facts.
  Their claim that they left messages for me is unsubstantiated they provide no dates, times, or methods. If they truly intended to resolve the matter, they had ample opportunity to do so and could have responded to the documentation already provided in this complaint.
  Most concerning is their refusal to address any of the actual allegations including the sale of a vehicle with undisclosed modifications that voided the warranty I was sold, the misleading nature of the documents I was presented at time of sale, and the service denial that followed. Instead, they ask that I restart the conversation by calling a representative a tactic to move the discussion offline and away from accountability.
  I maintain my original complaint and request that BBB note the dealership has issued a non-substantive response, declined to engage with the documented facts, and made no effort to resolve the issue through this formal channel.
  
  Regards,
  
  **** *****

  Business Response

  Date: 05/02/2025

  We have made several attempts to make an appointment to review your transaction and review your paperwork with not one return call or email.

  We can not move forward to assist if there has not been any dialogue.   

  Please feel free to contact **** ****** @ ************.

  Customer Answer

  Date: 05/14/2025

  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID ********, and have determined that this does not resolve my complaint.  For your reference, details of the offer I reviewed appear below.
  
  Your response avoids responsibility and offers no resolution. The pattern of misleading conduct, both before and after the sale, remains entirely unaddressed.
  The 10-day formal notice I issued on April 28 has expired without any corrective action on your part. This failure to respond meaningfully will now carry further consequences.
  If you have not already, you will soon hear from Toyota Corporate and other oversight bodies. I am advancing this case through additional legal, regulatory, and public channels. Youve had your opportunity to resolve this quietly that time is over.
  
  Regards,
  
  **** *****

• Initial Complaint

  Date:02/10/2025

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I came to the dealership on Dec 9, 2024 at around 12 noon to test drive a 2025 RAV4. I seen that the price of the RAV4 was around ****** . I seen no other labels on the vehicle showing a higher price. We then sat down with the salesmen named ***** Day . He talked about * gaurd and LoJack that came with the RAV4 but never said that I was paying for it. ***** also told me I could tow up to 3500 lb that was a lie . I found out I could tow up to only 1500 lb . I needed to tow a boat thats 2500 lb . So we negotiated a monthly payment of 700 . There was no talk about a vehicle service agreement with ***** . But when we went in ****** ******* office to sign papers they already had VSA in the monthly payment . I ask her who was paying for this and she said , its part of your special financing its being giving to you by Toyota 7 1/2 years Again I was never told I was paying for this. The only thing I knew I was paying extra for was gap insurance that I agreed on. I got the vehicle service agreement and gap insurance canceled . The * guard and LoJack should of been canceled to because its no benefit to me , because I been waxing my own cars for 40 years and I already have vehicle tracking with Toyota. Plus there was also a market adjustment of 4000 dollar . I found out all of this extra charges 2 day later when I went over the paper work. My wife and I didnt get out of the dealership until 6:00 pm we were totally exhausted. You know when a dealership Takes advantage of two old retired couple that is dirty.

  Business Response

  Date: 02/17/2025

  We are disappointed to read that your recent experience was not satisfactory. It appears as though Mr ******* communication with our staff has not been adequate, and for this we apologize. We do not want anyone to leave our dealership believing we have not make every effort to earn their business. We have completed all of the cancelations that were requested and have reviewed all paperwork four different time that was logged in our system.   At Toyota, our focus is to provide consumers with excellent customer service. You may contact ****** ****** anytime to voice any additional concerns.

   

  Customer Answer

  Date: 02/17/2025

  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID ********, and have determined that this does not resolve my complaint.  For your reference, details of the offer I reviewed  
  

  I was never verbally told by the salesperson that I was paying for Add Ons . I want a refund on the cost of these add ons. The law says the dealerships must verbally inform the consumer of costs of add ons.  Please refund these amounts to the lender.  

  Regards,
  
  ******* J *******

  Business Response

  Date: 02/17/2025

  It pains us to hear your feedback regarding your recent dealership experience. I can assure you that our team goes to great lengths so that customers like you have any and all relevant information they need to make the best, most informed buying decision. Please do not hesitate to contact **** ****** for a scheduled visit to review and discover. **** would welcome the opportunity to speak you with in more detail about your visit.
  
  

• Initial Complaint

  Date:11/18/2024

  Type:Product Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  We went to Zeigler toyota dealer on 11/9/2024 they charge $1000.00 deposing from us i paid deposit they are not giving us deposit back now we decided we dont want buy car still they said they will not giving us money back I have receipt it doesnt say anything money is none refundable if you can help us out with this we really appreciate thank you !!

  Business Response

  Date: 11/29/2024

  Were usually known for our exceptional customer service and we regret that we didnt live up to those expectations here. If youre open to discussing this further, please call us at Toyota- ************** and ask to speak with **** ******, our Customer Relations Manager. Wed greatly appreciate the opportunity to make things right and work toward earning back your satisfaction.
  
  

• Initial Complaint

  Date:06/16/2024

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I purchased a 2008 Toyota Sienna from this company on May 10th 2024. The sales process took the entire day and was extremely long and frustrating, but I was told that the van was inspected and checked through and I should not expect any problems for a considerable amount of time since it was a Toyota. About two weeks after purchasing the van, I received a call from ******* saying that they lost my check. I told them that I would be able to bring it in 2 days later on the upcoming Wednesday, which I did in the form of a cashiers check. Three days after paying them, the van starting having major issues and would no longer run. It turns out that this van had radiator fluid leaking into the transmission, which was causing the issues. I brought the van to my mechanic and he quoted me upwards of $8k to fix it, which is more than I paid for the vehicle. I called ******* and notified them of the issue. They scheduled an appointment for me to meet with their manager - ***************************. I showed up at the scheduled time and was told he was not in that day so they paired me with a sales rep who offered me $1k off a different vehicle after I had just paid them over $7k for this van that no longer works less than ******************************************************************************************************************************* a deal on the repairs. It has now been 5 days since we had this conversation. I have followed up with phone calls and messages and have not received a return phone call or offer to repair the vehicle in any form. I am now incurring storage fees for a vehicle that no longer and was purchased from ******* of Racine less than 30 days ago. Considering the size and reputation of this company, I would think they would have the means and resources to take care of a family that has purchased multiple vehicles from them in the past. Please make this right.

  Business Response

  Date: 06/27/2024

  It pains us to hear your feedback regarding your recent dealership experience. I can assure you that our team goes to great lengths so that customers like you have any and all relevant information they need to make the best, most informed buying decision. We understand that when buying a ******* mile vehicle that there will be some repairs. As we go through this when offered the low budget transportation options. Unfortunately we do not recommend outside aftermarket  services as they are more costly than the franchise dealer. Looking at your file there were several options given to assist in repairing or upgrading the vehicle. Please do not hesitate to contact me here at the dealership. I would welcome the opportunity to speak with you in more detail about your visit.
  
  

• Initial Complaint

  Date:10/17/2023

  Type:Service or Repair Issues
  Status:

  UnresolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Purchased a 2017 Lexus NX 200 T on 7, 11,2023, gap insurance was added to the existing loan at the time of purchase through the dealership. Within one week, I refinanced the vehicle through my credit union and paid off Toyota financial. It was then I started the process to try to receive a refund for the gap insurance I no longer needed., starting with **** at the dealership, then being told to contact Toyota financial , them then telling me to contact gap insurance. I received a payoff letter from Toyota financial on August 18, 2023, which they all seem to need before they could issue me a check for my gap insurance. I am now up to three phone calls to the dealership, three calls to Toyota financial and three calls to gap insurance, and it doesnt seem as if anyone knows how I am supposed to get my check or cares. I have been trying to maintain my patience through this matter, and I enjoyed the initial. experience we had at the dealership the day we bought the car but this is unacceptable..

  Business Response

  Date: 10/18/2023

  We are disappointed to read that your recent experience was not satisfactory. It appears as though we mishandled your situation, and for this we apologize. We do not want anyone to leave our dealership believing we have not make every effort to earn their business. At Toyota, our focus is to provide consumers with excellent customer service. You may contact ********************* @ ************ anytime to voice any additional concerns.
  
  

  Customer Answer

  Date: 10/26/2023

  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID ********, and have determined that this does not resolve my complaint.  For your reference, details of the offer I reviewed appear below.
  
  [ I made contact with the dealership to speak to *********************, I was told he was not in the building and that **** would talk to me on his behalf. He said on 10/18/23 he would look into the matter, by talking with ****** in accounting and **** in finance.  i was told they would call me later in the afternoon to do a 3 way call with myself and toyota financial, when **** finished up his dealings with a customer. I never recieved a call that afternoon or evening. On 10/19/23 **** did call me late morning to say that he and **** reached out to Toyota financial and Gap, even sending audio of the confusion and frustration they went through trying to resolve this and figure out who should issue me the check. Ultimately ending there phone calls as I did no closer to a check being issued,  **** did reach out to me the week of the 23rd and said we understand your frustation and we are working on getting the check issued to me, might even have it today he said, it has been a few days and still no check...   Clearly confusion within the organization as to who is supposed to issue the check, toyota financial says the dealer should do it, and the dealer says toyota financial should do it..
  
  Regards,
  
  *********************

• Initial Complaint

  Date:05/03/2023

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Check engine light came on. Took vehicle to dealership for inspection and repair on 1-30-23. Dealership said they could not determine reason for engine light being on but they turned off check engine light. A few weeks later, check engine light came back on. Took vehicle to dealership, again, for inspection and repair on 2-23-23. Dealership said issue was bad gas and said the fix was to drain tank and put sea foam in the gas tank. Dealership provided me with the codes that were on *** machine. Paid $680.35 for repair. A few weeks later, check engine light came back on. I obtained an *** machine. The same codes the dealer gave me matched the ones on the machine I had. Clearly, what was done on 2-23-23 didn't fix the issue. Based on my research, the fix recommended and completed by the dealership has nothing to do with the codes that were listed on the *** machine. So, I paid $680.35 for nothing. And, the vehicle is still not fixed. Check engine light is still on. Vehicle is not safe to drive. I really need the vehicle fixed (of course). My concern is that the vehicle is getting more damaged because the issue hasn't been fixed. I have been a loyal customer for many years. I have purchased 2 vehicles from this dealership and have had almost all my vehicle repairs and standard maintenance (oil change, tire rotation, etc) done at this dealership. Obviously, having the issue go on for several months and having to go to the dealership several times for the same issue without resolution is an inconvenience.

  Business Response

  Date: 05/04/2023

  We would need to have the vehicle inspected again to see if we can resolve the problem so the suggestion would be to contact the dealership to set an appointment for ** to take a look at it. The phone number is ************

  Customer Answer

  Date: 05/14/2023

  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID ********, and have determined that this does not resolve my complaint.  For your reference, details of the offer I reviewed appear below.

  I will not be taking the vehicle to this business just to be charged more money to 'inspect' the issue.Obviously, the vehicle needs to be inspected again to fix the issue. As I stated in the complaint, the business couldn't figure things out in January or in February. I will not let the business inspect the vehicle unless they will agree to what I asked for in the complaint. 

  As a reminder, the resolution I put in my original complaint was: My ultimate resolution would be to get the vehicle fixed once and for all, not have to pay for the repair and to be refunded for previous payment.

  Before I bring the vehicle in for inspection, I would like: A guarantee that I would not be charged again to have the vehicle connected to the diagnostic machine (for a third time),that I be refunded for the $680+ I already paid (that didn't fix the issue) and to not be charged for the repair costs this time. 

  Note: I failed to mention that in January I paid the business over $900 for other services. I feel like paying $1500 in two months and bringing my other vehicle to this business for many years would be enough revenue and support of that business to result in some kind of customer appreciation from the business. 

  Regards,
  
  *********************

• Initial Complaint

  Date:03/10/2023

  Type:Billing Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Purchased a used car from ******* Toyota in ****************, ** in August of 2022, they "gave me" a warranty for 5 years/100,000 mile powertrain. 4 months into owning it, the vacuum pump expired. Brought it to them to repair and it wasn't covered under the warranty, even though the pump is only there for the turbocharger, which is part of the drivetrain. Paid out of pocket $700. Two days later picked the car up and brought it back within 10 minutes due to not running properly. Told it was water buildup due to the tech having to wash the engine compartment out from the pump going and that if I had any other issues with the car, they recommend bringing to a Buick/GM dealer. Picked up on a Friday and by Sunday morning the car was inoperable due to the turbocharger expiring. Paid out of pocket $1200 Now 3 months after that, still on the same oil change from the turbo going out and the warranty company says they will only give $2300, and I have to come up with $$8000 for a new motor.I have every reason to believe that the repair wasn't done properly the first time, which set into motion the chain of events and situation I am in right now. Plus the warranty company says my warranty will be completed after this WHAT??? 5 YEARS/100000 MILES, not 8 months!!!If their techs aren't knowledgeable and they don't have the proper equipment, why wasn't it brought to a Buick dealer in the first place. This is causing a major distraction in my life, as now I have no vehicle, am forced to have my boss take to and from work. Worst experience in buying a car and dealing with the nonsense afterwards.

  Business Response

  Date: 03/14/2023

  On behalf of ******* Toyota, I would like to apologize for your frustrating experience with our service department. The situation youve described is not typical for our dealership, and your feedback has been taken into serious consideration. Your business is very important to us and wed like to regain your trust. After reviewing your file this car was not a vehicle we had sold nor was the warranty product sold or affliated with our company. After replacing a part we had recommended additional services to include a engine replacement. Unfortunately the vehicle was in need of major repairs. If you are open to discussing this issue in further detail, please contact ********************* at ************, at your earliest convenience so we can work on options for you. Thank you for alerting us to this issue we look forward to speaking with you soon.
  Sincerely,
  *********************

  Customer Answer

  Date: 03/20/2023

  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID ********, and have determined that this does not resolve my complaint.  For your reference, details of the offer I reviewed appear below.
  
  The response given to the original complaint from **** was for another person's complaint. I did purchase the vehicle through *******, the warranty was offered through *******. I have all my paperwork from the sale, as well as warranty paperwork. I have spoken to the dealership, but as of yet not much is moving. This is March 20, 2023.
  
  Regards,
  
  ***********************

  Business Response

  Date: 03/20/2023

  We appreciate the response and have been in communication with *************** to find a resolution for his concerns.

  Customer Answer

  Date: 03/24/2023

  
  Better Business Bureau:
  
  I have reviewed the response made by ******* in reference to complaint ID ********, and find that this resolution is satisfactory to me. 
  
  Regards,
  
  ***********************
  

• Initial Complaint

  Date:02/16/2023

  Type:Sales and Advertising Issues
  Status:

  UnresolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Horrible experience, I have purchased 4 cars and leased 1 from other Toyota Dealers where I had had good experiences , first time I make a purchase from ******* Toyota of Racine but it wasnt a pleasant experience. The agreed priced ($21,000) was changed by the sales rep * dealer. I had paid $3,900 over the listing price showed in their website ******. Their final Numbers were ****** purchased price. and $37,000 after financing with $2,000 down payment and a Credit score of 780. Be aware of the Certified Vehicle which in reality it is a extended warranty and a Lojack option ,both are mandatory to be purchased on top of other hidden fees. In other words you are obligated to purchase. I returned to the dealer next day of my purchase to remove some added options that I never wanted but the Certified Vehicle * Extended warranty and Lojack were not taken out , reason why it end up on $25,499 sale price ( $3,900 over the listing price on their website plus $ 499 for Lojack). Finally I just have to leave the dealer accepting what It was already signed. The dealer wasnt going to changed anything. I felt betrayed and lied by this dealer. After someone purchased a car he*she should feel happy or exited about it but that wasnt my case. Im not sure this happened because Im part of a minority but I felt discriminated. I will never return to this dealer.

  Business Response

  Date: 02/27/2023

  It pains us to hear your feedback regarding your recent dealership experience. I can assure you that our team goes to great lengths so that customers like you have any and all relevant information they need to make the best, most informed ______ decision. Please do not hesitate to contact ********************* here at the dealership @ ************. We would welcome the opportunity to speak with you in more detail about your visit.
  

  Customer Answer

  Date: 03/07/2023

  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID ********, and have determined that this does not resolve my complaint.  For your reference, details of the offer I reviewed appear below.
  
  [Please type your response here.]

  i have contacted the dealer, **** was going to call me back with further information regarding my complaint, but I havent received the phone call yet 
  
  Regards,
  
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