34 Customer Reviews
Sort By
- Date
- Highest Rating
- Lowest Rating
Review from Bob H
1 star04/20/2024
The new online service is difficult to use and less functional than previous online resources. It is also difficult to reach a representative on Saturdays.Review from Jane D
5 stars01/13/2024
I moved to the area about a year ago and went through a couple of financial institutions before coming to VCCU. Amber went above and beyond to help me get my new accounts set up. The ladies in Marshfield are all very friendly and welcoming. I would recommend them to anyone because they truly care about their members and it shows.
Valley Communities Credit Union Response
01/15/2024
We cant thank you enough for the kind words about ***** and the rest of the ********** staff. Your review means a lot to us and lets us know we are hitting the standards we set for ourselves! Thank you for your membership.Review from Larry K
5 stars12/11/2023
With our local bank branch in ******* closing, we decided to move our accounts to Valley Communities Credit Union in order to keep our banking in town. Ashley was super helpful explaining the different accounts and helping us set up new accounts. She supplied the needed paperwork we needed to move our existing online banking to our new accounts. She was a real pleasure to work with. We are very happy we made the change. Thank you Ashley.Valley Communities Credit Union Response
12/12/2023
Thank you for the wonderful review and for taking the time to share your feedback with us. Our priority is customer service, and we are ecstatic that we met that ***** Kind folks like you make our job a pleasure. We will share your kind words with ****** and the rest of the team. Thank you for choosing Valley Communities Credit UnionReview from Jonathan A
5 stars12/01/2023
Sue * was so helpful and friendly. She really gave me her time! It was actually fun, and I wanted to chat some more. I felt like I mattered, and we are friends. She went over board to fix my log in issue. I like her. A good human being!Valley Communities Credit Union Response
12/06/2023
Thank you for the wonderful review and for taking the time to share your feedback with us. Our priority is customer service, and we are ecstatic that we met that ***** Kind folks like you make our job a pleasure. We will be sure to share your kind words with ******** and the rest of our staff.Review from Marcia S
5 stars05/31/2023
June gave great and very friendly customer service. This credit union has been my financial institution for over 50 years and and I would never switch.Valley Communities Credit Union Response
06/01/2023
We can’t thank you enough for the kind words about June and the credit union as a whole. Your review means a lot to us and lets us know we’re on the right track!Review from kirk h
5 stars05/30/2023
I just wanted to reach out and mention Sue *, I recently bought a vending machine business and I come in every two weeks with a few hundred ones and a bucket of change. Poor sue has to count and bundle them for me, but she does a great job and has a smile on her face :)Valley Communities Credit Union Response
05/31/2023
Thanks for leaving a review and mentioning Sue H. You’re right, Sue is always going above and beyond. We’ll be sure to share your praises with them! Our priority is customer service, and we are ecstatic that we met that mark! Kind folks like you make our job a pleasure.Valley Communities Credit Union Response
05/31/2023
Thanks for leaving a review and mentioning Sue H. You’re right, Sue is always going above and beyond. We’ll be sure to share your praises with them! Our priority is customer service, and we are ecstatic that we met that mark! Kind folks like you make our job a pleasure.Review from Raul R
5 stars03/10/2023
good afternoon everyone if you need help with a loan go to valley communities credit union is the best option and with the best woman and person ***************************** together with her you can help a lot????Valley Communities Credit Union Response
03/13/2023
Thank you for the wonderful review and for taking the time to share your feedback with us. Our priority is customer service, and we are ecstatic that we met that ***** Kind folks like you make our job a pleasure.Review from Howard G
5 stars01/30/2023
The loan process was very easy and VERY fast. Got a good rate and had my new truck within a couple of days. June was a great loan office and will go back when we get my wife a new car in a few monthsValley Communities Credit Union Response
01/31/2023
Thank you for sharing your kind words with us. It means the world to us and to our entire team! We look forward to serving you again soon.Review from Ann S
5 stars01/04/2023
Valley Communities Credit Union has always had the best customer service. So happy I have been a member for 45 years. Working with Becky today was fantastic.Valley Communities Credit Union Response
01/04/2023
Thank you for the wonderful review and for taking the time to share your feedback with us. Our priority is customer service, and we are ecstatic that we met that ***** Kind folks like you make our job a pleasure to do.Review from David S
5 stars12/31/2022
We have been members for 30 + years and Credit union has been very good and helpful through the years. This week Ally and here staff were great in getting us a loan for a mobility vehicle for I was diagnosed with ALS , not worked in 2 years and we got the loan. Ally and thr everyone are great. *****.Valley Communities Credit Union Response
01/03/2023
Thank you for sharing your kind words with us. It means the world to us and to our entire team! We look forward to serving you again soon.
Customer Review Rating
4.88/5stars
Average of 34 Customer Reviews
Contact Information
Want a quote from this business?
Get a QuoteCustomer Reviews are not used in the calculation of BBB Rating
BBB Business Profiles may not be reproduced for sales or promotional purposes.
BBB Business Profiles are provided solely to assist you in exercising your own best judgment. BBB asks third parties who publish complaints, reviews and/or responses on this website to affirm that the information provided is accurate. However, BBB does not verify the accuracy of information provided by third parties, and does not guarantee the accuracy of any information in Business Profiles.
When considering complaint information, please take into account the company's size and volume of transactions, and understand that the nature of complaints and a firm's responses to them are often more important than the number of complaints.
BBB Business Profiles generally cover a three-year reporting period. BBB Business Profiles are subject to change at any time. If you choose to do business with this business, please let the business know that you contacted BBB for a BBB Business Profile.
As a matter of policy, BBB does not endorse any product, service or business.