Customer ReviewsforHeating and Cooling Drs LLC

Horrible, horrible, horrible company!! Do not use this company for any service at all I wouldn’t even allow them to check my mail!! The worst experience with any company I’ve ever dealt with! If you like to waste your hard earned money then go right ahead and this regard this review. I had them install a brand new central air unit with electric and the very next summer there was a problem with it. They came out and said there was a coolant leak and they repaired it. (Why can you guys not install and check for proper leaks when installed) The following year (May of 2022) my wife turns it on and it sounds like ***** They come out and check it and it’s completely out of Freon (thought they fixed the leak) and they claim it’s because the unit wasn’t cleaned every year (2 yr old unit) and coils are dirty which caused it to lose Freon. He basically tells me I need a brand new unit and it will be another $2,500. I knew they were getting over and it was a fault on their end from the last repair of Freon leak so I called Roman Electric for a 2nd opinion. They came out and said there’s no way in hell a 2 year old unit will lose all the refrigerant because of dirty coils said I should call the original guys (drs cooling & heating) to come check for leaks. I called and spoke to the manager and let me tell you it was the worst customer service I ever experienced in my entire life. He basically denied everything and said they never came out to fix a leak the year before and hung up in my face! This company is ran very unprofessional, unethical, and is a complete scam to get people’s hard earned money with no remorse! If I can give this company negative one million stars I would! Do me and yourself a favor and save yourself emotional & financial stress by dealing with this company!

He's allowed his opinion but that's all it is. We have pictures and ***************** the way we said it. He just doesn't want the responsibility of him not making sure the ac was cleared away before turning it on. The ac was packed solid of dirt and debris. We or him can't make that up. Sorry. We won't keep working for free due to his neglecting of ac maintenance. We cleared it away the year before for free. It ran fine until the next year we're he did it again...