ComplaintsforExtreme Care Appliance Repair, LLC
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Complaint Details
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Initial Complaint
08/23/2021
- Complaint Type:
- Service or Repair Issues
- Status:
- Resolved
We called them out to do a dishwasher repair in 5/21. We put down a $300 deposit and were told that we would get a call in a couple weeks to schedule the repair once the broken part came in. They never called us back so I called them and it turns out they had never even ordered the part because it was unavailable. We waited to see if they would be able to get the part, but when they called us back months later to confirm they could not get it, they said they would send a partial refund. We have still not received the refund weeks later and they will not return calls.Customer response
09/16/2021
Hello!
Thank you so much for taking the time to address my complaint (#********) with the company. Eventually they did reach back out to us directly with a refund so we just wanted to let you know we were able to settle our complaint with them. Thank you!
*******
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Customer Complaints Summary
1 total complaints in the last 3 years.
0 complaints closed in the last 12 months.