ComplaintsforTribute Store

Funeral Flowers

Current Alerts For This Business

Pattern of Complaint:

On 4/14/21, a pattern of complaints was detected for this business. Consumer complaints allege that floral arrangements that are purchased from their website are either not representative of what they ordered, they arrive late for the memorial service, are delivered to a place other than the memorial service, or are not delivered at all. Complaints also allege that when these issues occur, the business does not make a proactive effort to notify the paying consumer that there are issues with their orders.

Notifications were sent to Tribute Store on 4/14/21 and 5/6/21 regarding this pattern of complaint. To date, they have not responded to the BBB's request to address the issues presented in the pattern, and complaints pertaining to these same issues continue to be filed.

When purchasing a product, especially if delivery is guaranteed, BBB advises that the consumer follow up to ensure a timely delivery occurred and that the product delivered was that which was purchased.

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Initial Complaint
03/01/2024
Complaint Type:
Service or Repair Issues
Status:
Answered
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Tribute Archive website - Has deceased loved ones details and picture on website. I never agreed to this. It raises privacy issues.Not sure when it was uploaded, probably around 2/8/24.
Business response
03/12/2024
Hello and thank you for reaching out to us. Please be aware that Tribute Archive is a different site, also owned by Tribute. All obituaries posted with our partnered funeral homes are mirrored on this site, and ************************* is one of them. However, we always appreciate family members' requests to remove the obituary listing if they choose to do so. As of this writing, we have deleted ********************************* obituary from the Tribute Archive website.
Customer response
03/14/2024
Better Business Bureau:

I have reviewed the response made by the business in reference to complaint ID ********, and have determined that this does not resolve my complaint. For your reference, details of the offer I reviewed appear below.

[Even though some details of the obituary have been removed, the site still has picture and other details of deceased. I'd like for it to be removed completely. I never authorized this and would like for it to be taken down. Thank you]

Regards,
****************

Business response
03/19/2024
Please see the screen capture attached. Tribute Archive no longer shows information of the Obituary and no longer searchable.
Customer response
03/26/2024
Better Business Bureau:

I have reviewed the response made by the business in reference to complaint ID ********, and have determined that this does not resolve my complaint. For your reference, details of the offer I reviewed appear below.

I don't know if it's a ****** issue or Tribute Archive issue. When searching for deceased name, her picture and some details show up on Tribute ******. I've attached screenshot and web address showing this. My family and I would like it removed completely. We never agreed to have her picture or any info posted online. Thank you

Regards,
G Hierro
Business response
03/27/2024
I have attached the screen capture that shows when the web address provided is being clicked. As for the details being available in ******* we highly recommend to contact ****** Support Team to request removal. Please let us know if further assistance is needed.
Initial Complaint
02/14/2024
Complaint Type:
Product Issues
Status:
Resolved
The complainant verified the issue was resolved to their satisfaction.
I purchased a spray of flowers for my family. The decedent was ****************************, at the ***************************************** in ********************, **. and the card sent with the flowers should have read: From ******* and ******************************* (maiden name is ********. The card used was in my maiden name.) I spent $232.81 and the flowers were never received. All cards were collected for acknowledgements at a later date and there was no card for the flowers I sent and no sign of flowers. My sister has the same complaint.I want my money back. Can't believe they would scam grieving families.
Business response
02/23/2024
Thank you for reaching out to us. We have coordinated with the right department and investigate what happened to the order. We sincerely apologize that we were unable to deliver your order as expected. To rectify the situation immediately, your order was successfully refunded on February 18th in the amount of $232.81 and should reach your bank account in 1-3 business days. Once again, we apologize for the inconvenience, and please do not hesitate to let us know if theres anything we can do to assist you and reach a better resolution.
Customer response
02/23/2024
[A default letter is provided here which indicates your acceptance of the business's response. If you wish, you may update it before sending it.]

Better Business Bureau:

I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.

Regards,

*********************************
Initial Complaint
02/05/2024
Complaint Type:
Sales and Advertising Issues
Status:
Answered
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Please remove a deceased loved one on your website, as it raises privacy issues. ******* (*******) ******, 71, passed away peacefully on Saturday June 24, 2023 in *********, **************.Link: ****************************************************************************************
Business response
02/05/2024
Hello. Thank you for reaching out to us. Please be advised that the obituary for *************************** has been removed in Tribute Archive site.
Initial Complaint
01/04/2024
Complaint Type:
Service or Repair Issues
Status:
Answered
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
My fathers obituary was posted on their website. I did not give permission for this nor did the funeral home. This is the wrong version of the obituary that was taken down to add the correct one on to our funeral homes website. People are already seeing the wrong one and leaving tributes!
Business response
01/04/2024
Hello. We would need the name of the deceased and the name of the Funeral Home that catered the funeral service in order to validate the complaint and provide additional information. If the complainant is referring to the Tribute Archive, please be aware that this is yet another platform controlled by Tribute Store. All of the obituaries from our ********************************* are identical to the obituaries displayed on our site. If the family wishes to remove the obituary from Tribute Archive, we will gladly assist them with that request. Please let me know how we can further assist.
Customer response
01/04/2024
Better Business Bureau:

I have reviewed the response made by the business in reference to complaint ID ********, and have determined that this does not resolve my complaint. For your reference, details of the offer I reviewed appear

My fathers name is ************************* and the funeral home is ********************************************* in Riverside, **. Phone number is ************.
Regards,

*******************
Business response
01/08/2024
Hello. Please be notified that the obituary of **********;Carroll Sr. has been removed from the Tribute Archive website. We apologize for any inconvenience this has given you. Please do not hesitate to contact us if further assistance is required.
Initial Complaint
11/10/2023
Complaint Type:
Service or Repair Issues
Status:
Resolved
The complainant verified the issue was resolved to their satisfaction.
My father passed away February 28, 2023. I purchased a memorial tree through this store to be planted and they said theyd get back with me when it was planted. I finally got an email in the month of October saying the coordinates were in ******* nearby where he lived and passed. My aunt went to see the tree where it was supposed to be planted and someone there said that tree is in Washington! I contacted the tribute store and told them this and they then said its in Michigan and gave me those coordinates and advised not to go see it as it might be dangerous to where its located to go walking!! I dont believe there ever was a tree planted. I waisted money for nothing. The site where my dads memorial is on is ******************************************************************************** and www.memorial tree.com is where I purchased to plant a tree. No one ever gave me pics of it either!!! I got scammed. Do not trust this place!
Business response
11/14/2023
Our forestry partner, ********************* work with their networks of planting partners throughout North America and trees are planted wherever reforestation is needed most at that time. We leave it up to our forestry experts and planting partners to decide where the needs are. While we are aware of the discrepancies of the planting location being sent in the email, we are doing our best to fix the issue. Upon checking on the order under the Purchaser name *******************, an email was already sent that indicates the right information where the tree in honor of ************************* was planted. Also, we do no recommend visit the physical location of the tree as it may be difficult to identify the tree and traverse the terrain without risk of an injury occurring.?In other circumstances, there may be accessible areas where rangers can direct visitors to our funded trees. Such locations will be noted on memorialtree.com where we continue to update the latest information and content to share all the progress from these loving tributes. For further information or assistance, customer can contact us directly at ************.
Customer response
11/14/2023
Better Business Bureau:

I have reviewed the response made by the business in reference to complaint ID ********, and have determined that this does not resolve my complaint. For your reference, details of the offer I reviewed appear below.

[Please type your response here.]

Regards,

*******************
Customer response
11/15/2023
Better Business Bureau:

I have reviewed the response made by the business in reference to complaint ID ********, and have determined that this does not resolve my complaint. For your reference, details of the offer I reviewed appear below.

Their reply makes no sense. They emailed me NOT to go visit the tree but in the complaint response they advised to go visit?? Im really not getting it.

Regards,

*******************
Business response
11/15/2023
Please accept our apologies for the previous response. We used the phrase "we do no" instead of "we do not." Also, we regret for the lack of some information, such as a photo and an accessible location. While the purchased memorial tree was already included in the batch that was already planted, please be aware that we have refunded the $46.90 in full to the same card that was used, ending in 5724. You should receive the funds within 3 to 5 business days. Again, we sincerely apologize for the inconvenience this may have caused you.
Customer response
11/15/2023
[A default letter is provided here which indicates your acceptance of the business's response. If you wish, you may update it before sending it.]

Better Business Bureau:

I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.

Regards,

*******************
Initial Complaint
08/04/2023
Complaint Type:
Billing Issues
Status:
Answered
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
We are demanding they remove any and all notices from our funeral home from their site
Business response
08/10/2023
Please know that the ******** Funeral Home has been contacted and the concern has been addressed and resolved. They were informed how Tribute Archive works and why obituary are showing in their but it has been taken down and no obituaries from the Funeral Home will show up moving forward.
Initial Complaint
08/02/2023
Complaint Type:
Product Issues
Status:
Answered
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
I purchased a memorial tree for my friend who passed in 2020 I have been waiting to hear where this tree has been planted, just called they told me ******** I live in pa this is false advertising they said it would be closest to funeral home I want a refund
Business response
08/10/2023
American Forests, our previous Forestry partner, works with their networks of planting partners across North America to plant trees in areas of highest need based. After an order is placed, we rely upon the expertise of our forestry partner to make planting decisions based on the areas of greatest need. There are many different factors that are considered when they select where trees are planted. Selecting the right tree and planting it in the right place at the right time of year are essential to ensuring your tree will thrive, especially once fully grown. They'll choose the tree species based on what grows best in that area and what benefits the environment the most. As a result, Tribute Store lacks the capability and control over where the tree will be planted. Outside of the planting maps/plans provided to us by our partners, we have no designations of specific tree locations in the past and as of this writing. We can inform which planting project the purchased will be included, but due to the vastness of these forests, it is hard to specify a single tree.
This information is also available on FAQ's *********************************************** to our new partnership effective January 1, 2023 with ******************** , we will be discussing local outreach opportunities in communities of need. We are also working on developing additional souvenirs to honor the memorial tree initiative, such as engraved plaques, framed certificates, and other items. Please visit memorialtree.com for further information. We are committed to ensuring that one of the most difficult times in peoples lives is as meaningful as possible and continue to enhance our tree program in furtherance of that goal.
If the customer would want to receive a refund for the order, kindly provide us with the following information.

Order Number
Deceased Name
Funeral Home
Email address used when the order was placed

Also, customer can reach out to us by calling or customer service line ************ for further assistance needed.
Initial Complaint
07/10/2023
Complaint Type:
Billing Issues
Status:
Answered
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
COMPANY WAS NOT AUTHORIZED TO POST INFORMATION ABOUT ME OR MY FAMILY AS A MARKETING TOOL FOR THIER PRODUCTS. THE DEATH OF A FAMILY MEMBER WAS INCORRECTLY POSTED BY SAID COMPANY WITH LINK TO PURCHASE SYMPATHY RELATED PRODUCTS WITH FAMILY MEMBERS ALLEGED DEATH TO ENGAGE CUSTOMERS. I AM UNABLE TO CONTACT THEM BY PHONE OR OTHER NOTED CONTACT INFORMATION.
Business response
07/18/2023
Hello, Please know that complainant ****************** was contacted. All information has been verified, Obituary **** and website involved. It was explained that Tribute Archive is another platform owned by Tribute who also owned the website provider for the ************************************************************. Tribute Archive mirrors all obituary posted on all partnered Funeral Home but always respects the decision of the family of they wish to remove the Obituary from the Tribute Archive site. Plant a Tree button has been removed from the Funeral Home site and obituary was removed from Tribute Archive. Customer was informed and appreciate the action taken.
Initial Complaint
06/27/2023
Complaint Type:
Delivery Issues
Status:
Resolved
The complainant verified the issue was resolved to their satisfaction.
6/27/2023 Ordered flowers for a funeral that is over 2 hours away and when i got the confirmation email the order had an extra $24.98 charged. They call it processing fees and ************* fee. No where does it say they are charging these fees! Then it says they have 24 hour customer service. i was on hold for over 2 hours trying to cancel the order and i was next in cue. I finally got a hold of someone that barely can speak English and supposedly canceled the order.
Business response
07/03/2023
Hello. Tribute Store **************** Fee is showing on the Review page of the ordering system. Before the customer place the order, the summary page will give them all the details of the order including the delivery address, delivery date, arrangement name and the total amount to pay. Total amount to pay shows the breakdown of the ****************************** fees on the order total to $24.98 covers the rising costs of products and services so we can continue giving our customers the best flowers and support possible.

The **************** Fee of $19.99 provides for the 100+ support team who provide 24/7 oversight of all ecommerce transactions and coordination with our valued vendor base. This fee also supports the technical innovation to identify, ***************** frictionless, integrated products and services for our ********************* and the families they serve during one of the toughest points of their lives.

The Care & Handling Fee of $4.99 addresses the rapidly rising costs of all our materials and services, including complications created by the global supply chain and staffing shortages. This small fee allows us to continue serving you well at the most affordable price possible. In many cases, this fee is lower than what other floral or sympathy gift companies are charging.

Customer response
07/05/2023
[A default letter is provided here which indicates your acceptance of the business's response. If you wish, you may update it before sending it.]

Better Business Bureau:

I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.

Regards,

*********************** Iii
Initial Complaint
06/23/2023
Complaint Type:
Sales and Advertising Issues
Status:
Unresolved
The business responded to the dispute but failed to make a good faith effort to resolve it.
This company copied the obituary and photo for my loved one that appeared (with my permission) on the funeral home's website. I did not give permission for Tribute to do this. To make it worse, they actually included my personal email address which doesn't appear in the original.
Business response
07/03/2023
Hello. I have tried contacting ***************************** but no answer. Please know that Tribute Archive is owned by Tribute Store as well where all obituary from our partnered Funeral Home are being mirrored. However, if the family wishes to remove or hide the obituary from the Tribute Archive, we are very welcoming to accommodate such request and process it as soon as possible.

Please provide us the following information so we can proceed on removing the Obituary from the Tribute Archive if this is the website she is pertaining to.
Deceased Name:
Date of Death:
Serving Funeral Home:
Tribute Archive Obituary link (if available):
I am looking forward with your response. Thank you!
Customer response
07/05/2023
Better Business Bureau:

I have reviewed the response made by the business in reference to complaint ID ********, and have determined that this does not resolve my complaint. For your reference, details of the offer I reviewed appear below.

If this business tried to contact me, I have no record of it. No, it's not in my spam folder and not in my phone's missed call list. Since the obit on Tribute was obviously condoned by the funeral home, my only option was to have the funeral home remove the obit from their own site. Within the hour, it was also erased from Tribute.
It was necessary to do this in order to remove my email address Tribute included with one of the photos in the obit. My email address didn't appear in the obit run by the funeral home. This was obviously an important privacy breach that should have been taken seriously and removed immediately after I pointed it out them in two emails to privacy@ as listed on Tribute's website. Truthfully, if this company paid attention, it would have been removed prior to posting rather than wait for a grieving family to point it out to them, be ignored, and leave it up to the family to resolve it.
The funeral home accepts no responsibility for Tribute although Tribute's website stipulates they "work" with funeral homes.
Erasing the obit from the funeral home's site means my brother's obituary no longer exists. He died, and his obit died, too, and all because Tribute isn't in the business of of heart-felt memorials - it's in business to profit from sales of flowers and memorial trees. BBB's "F" rating clearly shows this company is not to be trusted.
The only resolution is to have the funeral home re-post it on their site. But how can I be sure it won't be copied on Tribute?
*************************

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