Customer ReviewsforFromm Family Foods, LLC

I have been feeding Fromm dry cat food to my cat's for the last year & loved the food until now. We do animal rescue and 6 cats stopped eating and drinking for 3 days on this last bag of food chicken ala veg flavor, normally one of their favorite flavors. I took them all to the vet to get bloodwork & get checked out. They have liver, pancreas, and kidney issues which my vet says is directly related to their food. She said throw it out now-maybe a bad batch of food. She thinks we caught this in time and hopefully each cat will recover. I reached out to Fromm to ask them to test the food I had been feeding to see if there was something wrong with it. I don't want this to happen to other people's pets or mine again. The girl I spoke with was not compassionate and said they would not test what I sent them. She said there was no need to test because it was tested when they made and bagged it. She said they (The Fromm company) take no responsibility for contamination after the bags leave their factory and that their could never be a mistake in their testing. So now I am stuck with 6 cats vet bills and not knowing if the Fromm food is indeed contaminated or not. I wanted to continue feeding this since my cats liked it but because since they won't test it I'll have to change to another brand of food. And what is their guarantee about if they don't cover anything after it leaves the factory since people can't buy it from the factory? Just some things to think about when buying this food. The company clearly does not stand by it's product omce the consumer buys it. Beware!

The quality of their pet food is ok. The level of customer service is terrible. I was sent a package of dog food that had a hole in the bag. This should have been a simple fix with appropriate customer service. Instead, the company refused to issue me a credit or send out the right food without a hole until I submitted pictures of my food bag and the box it came in for shipping so that they could determine who was at fault for a hole in the bag. I had bought from them multiple times before, so this should have been a polite ask after fixing my situation and not a requirement before taking action. Finally, I paid with a credit card and I do not believe requiring pictures in order to get my money back based on a problem with the order aligns to proper merchant sales contracts with VISA/MasterCard/AMEX. I tried to speak with someone in management and was not permitted. I advise people not to buy from this company because if this is their service for basic customer service, you can only imagine if something happened to your pet from one of their products, they will never stand by it.