ComplaintsforNational Hospitality Supply

• Initial Complaint

  12/20/2023

  Complaint Type:

  Product Issues

  Status:

  Answered

  More info

  I ordered sheets from national hospitality supply for the first time. When I finally received the sheets, they were horrible quality not as described at all!! They had horrible pink stitching on them and were hard as cardboard. These are not acceptable hospitality sheets. I wouldnt put these in a hospital bed.! I returned them to the warehouse as directed, and they said they couldnt give me a refund because they had been opened. I had opened them to inspect the quality. I paid a lot of money for these sheets, and I didnt even use them or touch them. They were immediately returned,this company is scamming people.

  

  Business response

  01/19/2024

  Order #****** - Web #******

  Our ******** 180 Ct ***************** (#LW901T) have a Pink Hem on the bottom (foot of the bed) of the flat sheets to help housekeepers distinguish the size of the sheet. The sheets are also pre-treated with a starch to reduce the effect of wrinkles while in packaging. The starch does wash off after the initial 1-2 washings and the sheets return to their original softness. This information was relayed to the customer.

  Additionally - Our return policy is attached. Under Conditions of Returns:

  =================================================================

  All returns must be returned in new (unused) condition in the original packaging, complete with any guarantees, and operating and/or assembly instructions that were included in the original package. Products that are made to order or customized at your request, including anything custom printed/imprinted (key tags, advertising specialties, etc.) or made-to-measure or custom colored (draperies, blinds, lamp shades, upholstered furniture, etc.) may only be returned if we did not follow your instructions or if there are defects in materials and workmanship at the time of delivery. Defective custom merchandise must be returned within thirty (30) days of delivery.
  
  Any return where the packaging is damaged upon return, not in a resellable condition, or which requires repackaging by our warehouse, is subject to additional fees.

  =================================================================

  This customer returned the original quantity of sheets ordered (1 dozen). The sheets are packed in 6's. One pack of the 6 was in the original packaging and unopened. The other 6 sheets were all unfolded, not in the original packaging, and thrown into the box (See sheets return.jpg attached).

  We did initiate a refund for the (6) sheets that were in the original packaging less the return shipping/restock fee as noted in our returns policy.

  The (6) sheets that were not in original packaging & not in resellable condition were not awarded any credit per our return policy attached.

  You may also review our return policy stated on our website here: *******************************************

  Customer response

  01/22/2024

  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID ********, and have determined that this does not resolve my complaint.  For your reference, details of the offer I reviewed appear below.
  
  [Please type your response here.]
  
  Regards,
  
  ***************************

• Initial Complaint

  07/22/2021

  Complaint Type:

  Delivery Issues

  Status:

  Answered

  More info

  I have placed one order on Jun 9 amount of $255.61 plus tax and 2nd order placed on Jun25th amount of ****** plus tax. Today is July 21st and have not received order. They have charged me in full very next day but have not sent any item. I have attached the order confirmation.I would like to have full refund. Their customer service number looks like fake. Nobody is answering the call. I have also emailed but no response from company. I would like to have full refund and cancel my order. Order ID is ****** and ******.

  

  Business response

  08/08/2021

  Hello Mohit,

   

  #1 - We've been in business since ****, our phone number has not changed: ************** is live from 7AM - 6PM CST. Our customer service email has not changed either, *************** We don't have record of you leaving any voicemails or customer service emails regarding status on Order #******. Our website is www.nathosp.com, our a live chat is also available online during regular phone business hours to chat with a customer service representative. All online orders are pre-paid in full. 

   

  #2 - Order #****** was for Qty 30 - Swinging Door Bar Guard- Chrome, this was cancelled and refunded in full on 7/30 for $149.03. You sent ************** an email on 7/22 at 11:37AM. We replied at 11:59AM.

   

  #3 - Order #****** is for a factory direct shipment of replacement lampshades. The shades are produced and shipped from overseas (China). Delays have occurred across the industry hospitality industry in terms of production time, transit time from overseas. 

     - Item #SH126 - Now In-stock

     - Item #SH125 02 - Looks to be available (18 in inventory)

     - Item #SH225 02 - You ordered the white version of this shade (out 90 days), the light beige/off white is available if you wanted to switch.

   

  We will email you from our customer service email (**************) regarding the lampshades and see how you would like to proceed with #SH225 02. We will then contact the factory to see if this is an order that is then ready to be processed. 

   

  National Hospitality

  Customer Service

  **************

  ************

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