ComplaintsforBrunswick Corporation
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Complaint Details
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Initial Complaint
11/10/2023
- Complaint Type:
- Service or Repair Issues
- Status:
- Unanswered
Purchased a faulty 30-amp Surge Protection EMS unit with lifetime warranty from Progressive Industries on Amazon July 22, 2023. Electricity would not pass through unit. Used online warranty claim form to obtain replacement. They delayed reply and replacement. Only after I demanded did they replace unit. Replacement unit also non-functional. Electricity will not pass through unit. Called company customer service number on 11/9; no answer, left a VM requesting refund. No response from company. Requesting a full refund at this time, as 2 units were both faulty. Units look brand new, provided photos as required in warranty claim process. The units just dont work. Submitted yet another warranty claim today, 11/10. No response received. Please assist in obtaining my full refund. Thank you
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Contact Information
Customer Complaints Summary
2 total complaints in the last 3 years.
2 complaints closed in the last 12 months.