ComplaintsforTax Management & Financial Horizons
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Complaint Details
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Initial Complaint
08/04/2021
- Complaint Type:
- Service or Repair Issues
- Status:
- Answered
Terrible experience with **** at Tax Management. He was very unprofessional when dealing with mine and my husbands taxes. We went in to his office to have him complete our taxes sometime in March. He made errors on our taxes right in front of us, which my husband did call him out on. We were there for probably 2 hours trying to complete our taxes with him. I called him about a week later with which he told me he LOST all of my documents. He then stated that he would continue to look for them. About 3 weeks later, and many phone calls to him, he finally calls me and tells me I need to bring in all of my information again so he can redo them. He redid my taxes and sent them out within NO TIME. He then charged us $250 even though he lost our documents to begin with and initially made mistakes with which we noticed right away. We still have not received a our tax refund and we filed in APRIL.Business response
08/30/2021
See attached that includes:
Due to the delay in completing her returns because of my filing error, I discounted her **** from ******* to S 250.00.
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Customer Complaints Summary
1 total complaints in the last 3 years.
0 complaints closed in the last 12 months.