ComplaintsforLittle Jon's Archery World, LLC
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Complaint Details
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Initial Complaint
01/11/2024
- Complaint Type:
- Service or Repair Issues
- Status:
- Resolved
I have reached out to the business multiple times about an online order that was never shipped. The company never responded to me, and I ordered the item over a month ago back in December. I would just like my money refunded.Business response
01/17/2024
We use Big Commerce to process our online orders. There are no messages through there and no calls from the phone number on your order to our phone number. Just for future reference....what phone number have you called? Where else did you message?
Our system shows the hat was shipped but tracking has no activity so we did refund you.
I apologize for the trouble.
Customer response
01/17/2024
[A default letter is provided here which indicates your acceptance of the business's response. If you wish, you may update it before sending it.]
Better Business Bureau:
I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.
Regards,
*****************************
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Customer Complaints Summary
1 total complaints in the last 3 years.
1 complaints closed in the last 12 months.