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Complaint Details
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Initial Complaint
09/30/2021
- Complaint Type:
- Service or Repair Issues
- Status:
- Answered
Forward Management *** took money from my security deposit stating the apartment wasn't clean and that the carpet needs to be clean when a unit is sublet. I sublet the unit from a prior tenant and when I moved in the apartment was dusty, lightbulbs weren't working and the carpet was a mess. I imagine they took money from that tenant as well but didn't hold up their end of the bargain as far as cleaning. I would like to see pictures of a clean apartment from before I moved in. As far as I know the apartment is to be left in the condition it was moved into.Business response
11/10/2021
**SEE ATTACHED DOCUMENT**
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Customer Complaints Summary
1 total complaints in the last 3 years.
0 complaints closed in the last 12 months.