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Complaint Details
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Initial Complaint
08/24/2022
- Complaint Type:
- Service or Repair Issues
- Status:
- Answered
Last summer we had College Works Painting paint the exterior of our house. While it did take incredibly long to complete, we were pleased with the color and we enjoyed working with the crew. Over the winter we immediately noticed that paint was starting to chip and peel. We know that in our contract we have 3 years to have them come and fix anything that is wrong with the job, and we have reached out several times via their website, phone, and I even contacted the crew leader from the job. The crew leader gave me the name and number of someone at the company that should be able to help us, but they have never responded after I have reached out to them several times. It is now August and I am pretty sure that this will not get resolved this year and we will go through the winter with a chipping and peeling house. Completely unhappy with this company and I am directing people away from using them.Business response
09/01/2022
Hello,
We sincerely apologize for the quality issues, we have placed you on our warranty list and our warranty department will be reaching out with more information.
Regards,
College Works P
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Customer Complaints Summary
1 total complaints in the last 3 years.
0 complaints closed in the last 12 months.