ComplaintsforAppliance Service Pros Inc.
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Complaint Details
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Initial Complaint
09/22/2023
- Complaint Type:
- Service or Repair Issues
- Status:
- Unanswered
***************** of Appliance Service Pros convinced my wife and me to forego purchasing a new refrigerator on August 17, 2023 because he assured us he could fix our ** refrigerator that had stopped working. He assured us that there are 'new compressors' for the notoriously poor **s and that he had replaced them 'over 800 times.' He further assured us that the repair would mean that the refrigerator would last '10 to 15 years' with the replacement. He replaced the compressor August 17th. The refrigerator was not cold on August 18th. He returned and performed work on August 18th and it stayed cold until September 3rd. He inspected the refrigerator on September 5 and said there was a slow leak and it needed refrigerant and he was out. We did not hear from him until September 8, despite numerous calls and texts from us. He came on September 8 and said that he needed an evaporator. He assured us he'd be back on September 10, and when he arrived, he realized he had the wrong part. He came on September 11 and replaced the part. On September 20, the refrigerator stopped working again. During this entire time period, he made several assurances on the times he would arrive and only sometimes abided by those times. On at least two occasions he did not show up and did not call us to tell us he would not be there. On several occasions, we rearranged our work schedules and canceled personal appointments in the hopes that he would arrive when he said he would. We have incurred costs that include but are not limited to lost food, purchase of bags of ice to keep food cold, and a small temporary refrigerator all because of his inability to perform the work he promised and his lack of communication. We are seeking return of the money we paid him and will not pursue payment from him of the costs we incurred because of his failure.Initial Complaint
03/14/2022
- Complaint Type:
- Service or Repair Issues
- Status:
- Unanswered
In December of 2021 I called Appliance Pros to fix my ice maker and water dispenser in my ** refrigerator. They said they would have to order a new part which would take 2 weeks. After 3 weeks of waiting I called and they said that the part had not come in. Finally they called and stated it had come in and they came out to fix the frig. He was an hour late for the appt but fixed it. After less than 60 days it quite working with the same exactly error code coming from the frig. I called him again he said he was in the car and to send an email which I did. I have called 5 times since then for him to make the repair correctly and he will not return my calls or answer any questions. I have checked online and this seems to be a consistent problem with many people in the Madison **** with this guy. I want the repair done correctly. This was over an over $400.00 repair that he did and it didn't fix the problem. He needs to make it right!!!Initial Complaint
08/17/2021
- Complaint Type:
- Service or Repair Issues
- Status:
- Unanswered
I had my refrigerators ice maker repaired by Appliance Service Pros on 6/1/2021. They replaced the motor to the ice maker and charged $295.40 and was only here for maybe 15 minutes. The ice make quite working again on 8/3/2021. I called them again and they were going to come and service it on 8/6/2021 and was a no show. Since then I have left messages daily and no return phone calls. I even went to the address and it was locked up and it didn't look like the business existed there. I call another appliance business and ask what they charged and they said $90 for the first 1/2 hour of labor and I looked up the price of the part and it was about $60.
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Contact Information
Customer Complaints Summary
4 total complaints in the last 3 years.
1 complaints closed in the last 12 months.