ComplaintsforMadison National Life Insurance Co., Inc.

• Initial Complaint

  03/05/2024

  Complaint Type:

  Service or Repair Issues

  Status:

  Answered

  More info

  I received a 1099R for ******* from madison national life insurance but did not receive the money it was suppoedly sent to fifth third in *********** ** on 11/18/23 as a direct deposit the bank did not receive the deposit. they also checked all acounts for the 17th and 19th that amount was not deposited into any account on those days

  Business response

  03/15/2024

  Please see attached Company response to BBB.

• Initial Complaint

  01/17/2024

  Complaint Type:

  Product Issues

  Status:

  Resolved

  More info

  This is from a bill dated October 10,2023. I pay $83.53 every three months for my premium which would be October, ******************* of 2023. I got a statement in December saying they never received my payment mailed in October. I emailed them a copy of the check which they say they never got the email so I faxed the front of the check and back where they cashed it. They did receive that. Since then I have talked to a total of 6 people and they have yet to resolve the issue saying its under review. In the meantime I got a statement saying the policy due in October 24, 2023 was not paid during the grace ****** so your policy has been converted to a non-forfeiture option. I called them again and talked to two more people who acknowledged that yes it was paid back in October and they will send me confirmation of such and convert the policy back to the original. I never received anything and didnt receive a bill for the January, February, March payment as promised. I am 85 soon to be 86 years old and I feel that they are trying to con me out of this policy when I pass, a policy I have paid on for years. Everytime you call there you get a different person apologizing and promising to fix it but no one does. The policy for the life insurance is a $10,000 .00 policy. I would like some help to get this straightened out.

  Business response

  01/25/2024

  Thank you for notifying us. We will review the matter and respond directly to the customer addressing their concerns.

  Customer response

  01/25/2024

  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID ********, and have determined that this does not resolve my complaint.  For your reference, details of the offer I reviewed appear below.
  
  [Please type your response here.]They have told me the same thing about reviewing the issue and  Getting back to me for almost three months now.  I dont accept that anymore. They have the canceled check in front of them and I think they are not doing anything and trying to pacify me,  It possibly cannot take that long to resolve a simple issue. I want a specific date as to when it will be resolved .

  
  Regards,
  
  *************************

  Business response

  02/01/2024

  Dear **************:

  Your letter dated January 25, **** has been referred to my attention.

  We have been in contact with our customer, ************** on January 29, ****, and this matter is resolved.

  If you have any further questions, please let us know.

  Sincerely,

  *******************************

  The ********************* Companies

  ******************************

  ************

   

   

  Customer response

  02/01/2024

  [A default letter is provided here which indicates your acceptance of the business's response.  If you wish, you may update it before sending it.]
  
  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me. 
  
  Regards,
  
  *************************
  

• Initial Complaint

  09/21/2023

  Complaint Type:

  Billing Issues

  Status:

  Answered

  More info

  SINCE JAN 2018, THIS BUSINESS HAS BEEN TAKING $30.67 OUT OF MY CHASE BANKING AC**UNT EACH MONTH. THEY REPORT THAT I OPEND THIS PLAN BUT HAVE ONLY A SIGNATURE THAT IS A **MPUTER SIGNATURE (FONT) TO PROVE IT AND AFTER ALL THESE YEARS, HAVE NEVER **NTACTED ME IN ANY MANNER TO **NIFRM THAT I WANTED TO **NTINUE THE PLAN (OR ANYTHING ELSE), NEVER SENT ME PROOF OF PAYMENT, OR AN INSURANCE CARD. EACH TIME I TALK TO THEM, THEY GIVE ME **NFLICTING INFORMATION, FIRST IT'S A DENTAL PLAN, THEN CAR INSURANCE (I HAVE NOT HAVE A CAR SINCE SEPT 2018), THEN HEALTH INSURANCE. EACH PERSON I SPEAK TO TELLS ME IT'S NOT THEIR DEPARTMENTS RESPONSIBILITY AND THE DIFFERENT DEPARTMENTS DO NOT **MMUNICATE SO SINCE RESOLUTION HAS BEEN IMPOSSIBLE. ALSO THE **NTRACT SAYS VALID FOR 30 MONTHS AND THEY HAVE BEEN TAKING MONEY FROM ME, WITHOUT MY KNOWLEDGE, SINCE JANUARY 2018. THE PRESIDENT OF THIS ** IS ******************** (LOVES TO GRAB UR MONEY) AND SECRETARY IS *******************************. I AM 63 YEARS OLD.

  Business response

  09/26/2023

  This notification is on behalf of Madison National Life Insurance Company. **** and Vice ********** ******************** to notify you that this matter has been resolved with the complainant. Thank you.

  Customer response

  09/26/2023

  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID ********, and have determined that this does not resolve my complaint.  For your reference, details of the offer I reviewed appear below.

  
   i don't see a response.
  
  Regards,
  
  ***********************

  Business response

  09/28/2023

  After reviewing this matter, the Insured was notified of this result under BBB Consumer Complaint No. 20437120. Please note that a refund check in the amount of $2,064.89 was issued on August 18, 2023, and the check was cashed on August 28, 2023. A copy of the refund check contains personal information, so we are unable to attach a copy with this website response.

  Customer response

  09/29/2023

  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID ********, and have determined that this does not resolve my complaint.  For your reference, details of the offer I reviewed appear below.
  
  Business should be penalized for its actions.
  
  Regards,
  
  ***********************

• Initial Complaint

  09/01/2022

  Complaint Type:

  Service or Repair Issues

  Status:

  Answered

  More info

  Have been inquiring about my claim for over a month. No one ever answers the phone or return calls.

  Business response

  09/15/2022

  We are in receipt of your attached letter.  We did not receive this letter via email, only in our regular mail.  However, our response is as follows:

   

  Thank you for notifying us.  We will review the matter and respond directly to the customer addressing their concerns.

   

  If you would like me to post the above response on your website, please send the link that would include this complaint/ID#.

   

  Thank you very much,

   

• Initial Complaint

  04/12/2022

  Complaint Type:

  Order Issues

  Status:

  Answered

  More info

  I was in law enforcement and had an incident. I paid for short term and the long term benefit for 9 years about. There was a dispute with my job paying me work comp so I tried to use Madison national short term and was ultimately denied. And I would only be able to use long term. I authorized them to pull all my records in case the time came where I needed to use long term. Well in January I was pulled out of work by the doctor and put on a no work status. I contacted Madison national and told them I wanted to use the long term benefit. They didnt obtain my records previously and had to make a new request. There was a delay with the doctors office getting them which took a month. Then they wanted records from a counselor, who has no involvement with restricting my employment. I worked on it and got them the records for that. All the while I have not been getting paid. Im losing everything. Then Im told they have to contact a 3rd party to interview me and the doctor which would take at minimum 1 business days. I paid for this insurance and have yet to be able to use it. This was for emergencies. Now Im in one and am going to lose everything. Not be able to support my family and my claim rep told me to ask community for support, like a church. Insane.

  Business response

  04/25/2022

  Thank you for notifying us.  Madison National Life Insurance Company, **** will review the matter and respond directly to the customer addressing their concerns. We will send a response to the complaint directly to the insured.  If someone complains on behalf of the insured, we will send a response to the insured referencing the complaint filed by the complainant.

• Initial Complaint

  03/29/2022

  Complaint Type:

  Service or Repair Issues

  Status:

  Answered

  More info

  I have been trying to contact their customer service over 3 mths and their answering system isn't working. It doesn't allow you to talk to anyone after being on hold for hours. I need a copy of my statement. They have merged with another company and it has been impossible to contact anyone. I am mailing a letter, sent an email and sent a fax and hopefully I can contact someone. I'm retired and starting to feel uncomfortable about my policy and investment...Please call me @ ************ or respond to my email @ ***************************

  Business response

  04/25/2022

  Thank you for notifying us.  Madison National Life Insurance Company, **** will review the matter and respond directly to the customer addressing their concerns. We will send a response to the complaint directly to the insured.  If someone complains on behalf of the insured, we will send a response to the insured referencing the complaint filed by the complainant.

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