ComplaintsforAll Comfort Services

• Initial Complaint

  03/30/2022

  Complaint Type:

  Service or Repair Issues

  Status:

  Resolved

  More info

  I honestly do not know how they have so many positive reviews with a model that charges customers hundreds of dollars before doing any work, and not being up front with their prices.I called this company yesterday along with several others, seeking quotes/estimates for work Id like done. They informed me there was a $100 dispatch charge. I thought that was odd since everyone else has done those for free, but because of good reviews, I figured it was worth the price.When the tech walked in the house, I had to sign something saying I would pay $100. Thats fine because I said I would.Then the tech said it would be an additional $200 to do the estimate. I was not told it would cost more money just to get an estimate.Ultimately, that would be $300, to have no work done. $300 just to tell me what it would cost for them to do work.I declined the additional $200 since I was not expecting to pay more than the $100.I called in an attempt to resolve this with the company, and ***, the manager, said there was in fact miscommunication, but was firm he would not refund me for the charge. I am due a refund.

  

  Business response

  04/14/2022

  We refunded the customer the full amount on 4/4/22.  We refunded the dispatch fee, under our 100% Customer Satisfaction Guarantee.  *******************************

  Customer response

  04/14/2022

  [A default letter is provided here which indicates your acceptance of the business's response.  If you wish, you may update it before sending it.]
  
  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me. 
  
  Regards,
  
  *************************
  

• Initial Complaint

  07/02/2021

  Complaint Type:

  Billing Issues

  Status:

  Answered

  More info

  All comfort services quoted me on the high end 1000.00 to install an exhaust fan in my bathroom. This was if they needed to install an exhaust through my roof for 450.00. My exhaust pipe was good as my house is only 7 years old. I go to pay me bill yesterday and they give me the run around oh we need to call this and we emailed so and so owner of all comfort services. I call today and again no one is available to take my call. I want to pay for the 650.00 service that was installed in my house and never use their services again. This company is trying to charge me for a service never performed on my house. I believe that this company is fraudulent and routinely scams people with up charging for non delivered services. I strongly believe that this company has no intention to be honest and charge me the correct amount of money per services rendered. I believe that if I can not get these fraudulent charges removed and billed correctly I will be seeking legal action plus cost.

  

  Business response

  08/10/2021

  I have attached the invoice and the email that I wrote to him.  I am unbelievably comfortable how our team dealt with this issue.  The customer paid the invoice.  He spoke in a very unkind and vulgar way to our team and these calls are recorded.  I hope he does not call us in the future, I am guessing he has an anger management problem.  Sincerely, *******, ********* ** All Comfort Services, ************

   

  ***:  I know that you are very frustrated with us.  Per your request I am sending your invoice, I had not sent it because I wanted to talk to you.  I just want to make sure I understand, the why.  I am not sure if you will read the rest of the email, I hope so.   We quoted you a price over the phone and broke it out into two options depending on what we found. Our electricians came out on 7/1 and did the work, did not leave you an invoice wanted to make sure that they talked to ***** to get things right.  On July 2nd, the next day, you called the office and spoke with one of our representatives they gave you the wrong pricing because honestly, they were not in the loop and the invoice had not been updated to reflect what ocurred.  At that point you were frustrated with the representative and us, you left ***** a harsh voicemail all on 7/2, we were out there 7/1.  I called left a message on 7/2, I followed up on 7/6 and did not leave a message but decided to email you at 7:59am on the same day the 6th, Tuesday, there was a Holiday and a weekend in this period of time.  So, July 6th was 5 days from the date work was done and four days from your call on the 2nd.   I then followed up with an email on 7/12.   I am not saying we were perfect; we could have had our electricians understand perfectly and collect or updated your records right away and this would have been better.   I stand behind our response in this situation.  I am sorry that it was not what you were expecting.  Let me know how you would like to move forward.   Sincerely, *******
  Cc **

  
  

*Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business. ↩