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    ComplaintsforQuick Help Loans

    Consumer Finance Companies
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    Complaint Details

    Note that complaint text that is displayed might not represent all complaints filed with BBB. See details.

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    Complaint Status
    Complaint Type
    • Complaint Type:
      Customer Service Issues
      Status:
      Answered
      I took out a loan with GreenLine earlier this year do to a medical emergency. I have more than paid off what I owe and still show to owe more than I borrowed! My husband has since been laid off and I have no way to pay this hight payments and interest. I have seen also learned this type of loans are illegal in my state! I wish for my account to be closed, and marked as paid in full and no more payments withdrawn.

      Business response

      10/20/2023

      Please see the attached response.
    • Complaint Type:
      Customer Service Issues
      Status:
      Resolved
      In May of 2023, I took out a $300 loan with Greenline loans. To date I have paid several payments of ****** totaling $434.32. I still have 5 payments of ****** left which is an additional $542.90, which is outrageous. I've done some research on tribal loans and have found several lawsuits against tribal lenders and I also found a Supreme Court case about the usury that comes with these loans. The APR is ridiculous and I cannot afford to keep making these payments and being taken advantage of as the loan has already been satisfied. I am asking that this is resolved before my next payment on 8/11 with no further payments as I have obtained legal advice. Loan **********

      Business response

      08/16/2023

      Please see the attached letter.

      Customer response

      08/18/2023



      Better Business Bureau:

      I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me. 

      Regards,

      *********************
    • Complaint Type:
      Customer Service Issues
      Status:
      Answered
      On June 1st2023 I was accepted for a loan with Greenline they even gave me payback times and amounts,but they never deposited the funds I called them this morning and they changed their mind now my account is overdrawn I don't think that is legal

      Business response

      06/13/2023

      Please see attached letter

      To Whom It May **************** responds to the above-referenced complaint. This inquiry related to a loan from
      Waawaatesi, LLC dba Greenline Loans (the Company), which is owned by the *** du **************** of Lake Superior Chippewa Indians (Tribe). The Company takes these types of inquiries
      very seriously and would like to provide you with the below information. Nothing in this
      communication should be construed as a waiver of the Tribes or the Companys sovereign
      immunity, all of which are expressly preserved.
      The Company is a wholly owned and operated subsidiary of LDF Holdings, LLC (LDF
      Holdings). LDF Holdings is a wholly owned and operated subsidiary of the ******************************************* which is a wholly owned and operated economic arm and
      instrumentality of the Tribe. The Tribe is a federally recognized Indian tribe, organized under a
      Constitution pursuant to the Indian Reorganization Act of ****, 48 Stat. 984, 25 U.S.C. 476, et
      seq., as amended, and is identified on ***************** ********** of ********* list of federally
      acknowledged Indian Tribes. 83 FR 34863-01 (July 23, 2018). The Company is an arm of the
      Tribe. As an arm of the Tribe, the Company possesses all of the privileges and immunities of the
      Tribe. The Tribe and the Company are entitled to tribal sovereign immunity and they are not
      subject to state law. ***** *********** N.A. v. Lake of the Torches Econ. **** ****** 677 F. Supp.
      2d ****, **** (W.D. ***. 2010) (holding that entities acting as arms of a tribe are entitled to tribal
      sovereign immunity).
      The Company issues loans in accordance with the Tribes *************************
      Services Regulatory Code and it is licensed under Tribal law. The customers loan agreement
      provided that it would be governed by the laws of the Tribe, without regard to the laws of any
      state. The interest and fees applicable to the loan are permitted by Tribal law. They were
      accurately and clearly reflected in the loan agreement that the customer signed before receiving
      the loan. The customer also received a TILA disclosure that outlined the amount and date of each
      payment required under the loan agreement. Due to its immunity, the loan is not subject to state
      law and the Company is not required to be licensed with any state. The customers loan is legal.
      As a courtesy, even though not obligated to do so, we have closed the subject loan and
      will consider it paid in full.

      DocuSign Envelope ID: ************************************

      Waawaatesi, LLC dba Greenline Loans
      P.O. Box 294
      ***************, ** 54538
      The customer can call the Company at ************** if there are further questions or
      concerns.
      The Company trusts that the complainant will find this letter of explanation satisfactory.
      However, if the complainant is not satisfied with the Companys resolution of this matter, pursuant
      to Section 10 of the ************************* Services Regulatory Ordinance, which can be

      found at *******************************************************************************
      Financial-Services-Reulatory-Ordinance.pdf, he/she may pursue formal dispute resolution with

      the ************************* Services Regulatory Authority ************ To do so, he/she
      must send a written request to the Authority at P.O. Box 25, ***************, ********* 54538.
      The request must contain the information required by Section 10 of the *************************
      Services Regulatory Ordinance.

    • Complaint Type:
      Customer Service Issues
      Status:
      Answered
      I took out a loan with greenline loans without realizing that their APR is extremely above my states legal APR rates for loans. No matter how much I try to pay back the loan continues to grow and increasingly fast rate and I cannot keep up with it.

      Business response

      06/01/2023

      Please see attached letter
    • Complaint Type:
      Billing Issues
      Status:
      Resolved
      The loan disbursed by this company is ILLEGAL under ****** Statute 604A.010 law, and while they claim tribal immunity, I have found that due to a federal Supreme Court case in 2016 they cannot legally administer loans under the guise of tribal lending. They have no paperwork to adequately prove that they have a sufficient connection to the tribe the claim to be operating under, and they arent licensed in the ***********. Tribal lenders like Green ***** Loans have been sued for violating state and federal regulations and lying about their connections to tribes. To Green ***** Loans, you are to close my account immediately. The premium for the loan has been paid in complete with more than enough interest for survival. I have obtained legal advice and am aware that what youre doing is illegal and will not hold up in any court. You have 30 days from today to close my account.

      Business response

      03/24/2023

      Please see attached letter

      Customer response

      03/24/2023

      [A default letter is provided here which indicates your acceptance of the business's response.  If you wish, you may update it before sending it.]

      Better Business Bureau:

      I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me. 

      Regards,

      ***********************

      Business response

      03/27/2023

      This responds to the above-referenced complaint. This inquiry related to a loan from
      Waawaatesi, LLC Greenline Loans (the Company), which is owned by the *** du **************** of Lake Superior Chippewa Indians (Tribe). The Company takes these types of inquiries
      very seriously and would like to provide you with the below information. Nothing in this
      communication should be construed as a waiver of the Tribes or the Companys sovereign
      immunity, all of which are expressly preserved.
      The Company is a wholly owned and operated subsidiary of LDF Holdings, LLC (LDF
      Holdings). LDF Holdings is a wholly owned and operated subsidiary of the ******************************************* which is a wholly owned and operated economic arm and
      instrumentality of the Tribe. The Tribe is a federally recognized Indian tribe, organized under a
      Constitution pursuant to the Indian Reorganization Act of ****, 48 Stat. 984, 25 U.S.C. 476, et
      seq., as amended, and is identified on ***************** ********** of ********* list of federally
      acknowledged Indian Tribes. 83 FR 34863-01 (July 23, 2018). The Company is an arm of the
      Tribe. As an arm of the Tribe, the Company possesses all of the privileges and immunities of the
      Tribe. The Tribe and the Company are entitled to tribal sovereign immunity and they are not
      subject to state law. ***** *********** N.A. v. ******************* Econ. **** ****** 677 F. Supp.
      2d ****, **** (W.D. Wis. 2010) (holding that entities acting as arms of a tribe are entitled to tribal
      sovereign immunity).
      The Company issues loans in accordance with the Tribes *************************
      Services Regulatory Code and it is licensed under Tribal law. The customers loan agreement
      provided that it would be governed by the laws of the Tribe, without regard to the laws of any
      state. The interest and fees applicable to the loan are permitted by Tribal law.

      DocuSign Envelope ID: ************************************

      Waawaatesi, LLC dba Greenline Loans
      P.O. Box 294
      *** du Flambeau, ** 54538
      They were accurately and clearly reflected in the loan agreement that the customer signed
      before receiving the loan. The customer also received a TILA disclosure that outlined the amount
      and date of each payment required under the loan agreement. Due to its immunity, the loan is not
      subject to state law and the Company is not required to be licensed with any state. The customers
      loan is legal.
      As a courtesy, even though not obligated to do so, we have closed the subject loan and
      will consider it paid in full.
      The customer can call the Company at ************** if there are further questions or
      concerns.
      The Company trusts that the complainant will find this letter of explanation satisfactory.
      However, if the complainant is not satisfied with the Companys resolution of this matter, pursuant
      to Section 10 of the ************************* Services Regulatory Ordinance, which can be

      found at *******************************************************************************
      Financial-Services-Reulatory-Ordinance.pdf, he/she may pursue formal dispute resolution with

      the ************************* Services Regulatory Authority ************ To do so, he/she
      must send a written request to the Authority at P.O. Box 25, ***************, ********* 54538.
      The request must contain the information required by Section 10 of the *************************
      Services Regulatory Ordinance.
    • Complaint Type:
      Billing Issues
      Status:
      Resolved
      They are charging too much interest on a 500 dollar loan I have paid back over 300

      Business response

      03/16/2023

      Please see attached response.

      Customer response

      03/16/2023

      [A default letter is provided here which indicates your acceptance of the business's response.  If you wish, you may update it before sending it.]

      Better Business Bureau:

      I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me. 

      Regards,

      ***************************
    • Complaint Type:
      Customer Service Issues
      Status:
      Answered
      They are repeatedly calling. They have been asked to stop. They called 16 times yesterday. This is harassment and a violation of the debt collection act.

      Business response

      03/16/2023

      Please see attached response.

      This responds to the above-referenced complaint. This inquiry related to a loan from Waawaatesi, LLC dba Greenline Loans (the Company), which is owned by the *** du ******** Band of Lake Superior Chippewa Indians (Tribe). The Company takes these types of inquiries very seriously and would like to provide you with the below information. Nothing in this communication should be construed as a waiver of the Tribes or the Companys sovereign immunity, all of which are expressly preserved.The Company is a wholly owned and operated subsidiary of LDF Holdings, LLC (LDF Holdings). LDF Holdings is a wholly owned and operated subsidiary of the **************************************** which is a wholly owned and operated economic arm and instrumentality of the Tribe. The Tribe is a federally recognized Indian tribe, organized under a Constitution pursuant to the Indian Reorganization Act of ****, 48 *************************, et seq., as amended, and is identified on ***************** ********** of ********* list of federally acknowledged Indian Tribes. ************** (July 23, 2018). The Company is an arm of the Tribe. As an arm of the Tribe, the Company possesses all of the privileges and immunities of the Tribe. The Tribe and the Company are entitled to tribal sovereign immunity and they are not subject to state law. ***** *********** N.A. v. ******************* Econ. **** ****** 677 F. Supp.2d ****, **** (W.D. ***. 2010) (holding that entities acting as arms of a tribe are entitled to tribal sovereign immunity).The Company issues loans in accordance with the Tribes ************************* Services Regulatory Code and it is licensed under Tribal law. The customers loan agreement provided that it would be governed by the laws of the Tribe, without regard to the laws of any state. The interest and fees applicable to the loan are permitted by Tribal law. They were accurately and clearly reflected in the loan agreement that the customer signed before receiving DocuSign Envelope ID: ************************************************************************* dba Greenline Loans ******************************************************* the loan. The customer also received a TILA disclosure that outlined the amount and date of each payment required under the loan agreement. Due to its immunity, the loan is not subject to state law and the Company is not required to be licensed with any state. The customers loan is legal.Although not required to do so, as a courtesy, the Company will reach out to the customer with an offer to resolve their loan.The customer can call the Company at ************** if there are further questions or concerns.The Company trusts that the complainant will find this letter of explanation satisfactory.However, if the complainant is not satisfied with the Companys resolution of this matter, pursuant to Section 10 of the ************************* Services Regulatory Ordinance, which can be found at ************************************************************************************************************************, he/she may pursue formal dispute resolution with the ************************* Services Regulatory Authority ************ To do so, he/she must send a written request to the Authority at ************************************************************************* request must contain the information required by Section 10 of the ************************* Services Regulatory Ordinance.

      Customer response

      03/16/2023

      Better Business Bureau:

      I have reviewed the response made by the business in reference to complaint ID ********, and have determined that this does not resolve my complaint.  For your reference, details of the offer I reviewed 

       

      they are ******* under the fair debt collection act. I do not want any further contact with this organization.

      Regards,

      *************************

    • Complaint Type:
      Customer Service Issues
      Status:
      Answered
      I took out a $350 loan with by weekly payments of $115.40 Ive paid $346 so far. Im sorry I cant no longer keep making these payments Im drowning in bills Im in a stressful situation. There is also this company called EVERGREEN( the name is not coming up on. The bbb website). I took out a $500 loan with by weekly $165 payments .are they the same company ? I need help because I cant make these payments

      Business response

      08/29/2022

      This responds to the above-referenced complaint. This inquiry related to a loan from
      Waawaatesi, LLC dba Greenline Loans (the Company), which is owned by the *** du **************** of Lake Superior Chippewa Indians (Tribe). The Company takes these types of inquiries
      very seriously and would like to provide you with the below information. Nothing in this
      communication should be construed as a waiver of the Tribes or the Companys sovereign
      immunity, all of which are expressly preserved.
      The Company is a wholly owned and operated subsidiary of LDF Holdings, LLC (LDF
      Holdings). LDF Holdings is a wholly owned and operated subsidiary of the ******************************************* which is a wholly owned and operated economic arm and
      instrumentality of the Tribe. The Tribe is a federally recognized Indian tribe, organized under a
      Constitution pursuant to the Indian Reorganization Act of ****, 48 *************************, et
      seq., as amended, and is identified on ***************** ********** of ********* list of federally
      acknowledged Indian Tribes. ************** (July 23, 2018). The Company is an arm of the
      Tribe. As an arm of the Tribe, the Company possesses all of the privileges and immunities of the
      Tribe. The Tribe and the Company are entitled to tribal sovereign immunity and they are not
      subject to state law. ***** *********** N.A. v. ******************* Econ. **** ****** 677 F. Supp.
      2d ****, **** (W.D. ***. 2010) (holding that entities acting as arms of a tribe are entitled to tribal
      sovereign immunity).
      The Company issues loans in accordance with the Tribes *************************
      Services Regulatory Code and it is licensed under Tribal law. The customers loan agreement
      provided that it would be governed by the laws of the Tribe, without regard to the laws of any
      state. The interest and fees applicable to the loan are permitted by Tribal law. They were
      accurately and clearly reflected in the loan agreement that the customer signed before receiving
      the loan. The customer also received a TILA disclosure that outlined the amount and date of each
      payment required under the loan agreement. Due to its immunity, the loan is not subject to state
      law and the Company is not required to be licensed with any state. The customers loan is legal.
      First, we would like to make it clear that we are not affiliated with a Company by the name
      of Evergreen. Upon receipt of ********************** email, we responded to her with instructions to sign
      for her extension. To date, we have not heard back from her or received the signed agreement for

      DocuSign Envelope ID: ************************************

      Waawaatesi, LLC dba Greenline Loans
      P.O. Box 294
      ***************, ** 54538
      the extension. We encourage ********************** to contact our office at ************************ or
      by email at **************************************** so we can assist her with her payment
      arrangement. It is our goal to work with our customers when they are experiencing a hard time.
      The customer can call the Company at ************** if there are further questions or
      concerns.
      The Company trusts that the complainant will find this letter of explanation satisfactory.
      However, if the complainant is not satisfied with the Companys resolution of this matter, pursuant
      to Section 10 of the ************************* Services Regulatory Ordinance, which can be

      found at https://www.ldftribe.com/uploads/files/Court-Ordinances/CHAP94-Tribal-Consumer-
      Financial-Services-Reulatory-Ordinance.pdf, he/she may pursue formal dispute resolution with

      the ************************* Services Regulatory Authority ************ To do so, he/she
      must send a written request to the Authority at *************************************************************** 54538.
      The request must contain the information required by Section 10 of the *************************
      Services Regulatory Ordinance.

      Customer response

      08/29/2022

      Better Business Bureau:

      I have reviewed the response made by the business in reference to complaint ID ********, and have determined that this does not resolve my complaint.  For your reference, details of the offer I reviewed appear below.

      The lender offered an extension, but I can not keep making payments of such amount of money. I will be writing the letter as stated below to Greenline and evergreen since they have the same mailing address.

      Regards,

      *****************************

      Business response

      09/01/2022

      This responds to the above-referenced complaint. This inquiry related to a loan from
      Waawaatesi, LLC dba Greenline Loans (the Company), which is owned by the *** du **************** of Lake Superior Chippewa Indians (Tribe). The Company takes these types of inquiries
      very seriously and would like to provide you with the below information. Nothing in this
      communication should be construed as a waiver of the Tribes or the Companys sovereign
      immunity, all of which are expressly preserved.
      The Company is a wholly owned and operated subsidiary of LDF Holdings, LLC (LDF
      Holdings). LDF Holdings is a wholly owned and operated subsidiary of the ******************************************* which is a wholly owned and operated economic arm and
      instrumentality of the Tribe. The Tribe is a federally recognized Indian tribe, organized under a
      Constitution pursuant to the Indian Reorganization Act of ****, 48 *************************, et
      seq., as amended, and is identified on ***************** ********** of ********* list of federally
      acknowledged Indian Tribes. ************** (July 23, 2018). The Company is an arm of the
      Tribe. As an arm of the Tribe, the Company possesses all of the privileges and immunities of the
      Tribe. The Tribe and the Company are entitled to tribal sovereign immunity and they are not
      subject to state law. ***** *********** N.A. v. ******************* Econ. **** ****** 677 F. Supp.
      2d ****, **** (W.D. ***. 2010) (holding that entities acting as arms of a tribe are entitled to tribal
      sovereign immunity).
      The Company issues loans in accordance with the Tribes *************************
      Services Regulatory Code and it is licensed under Tribal law. The customers loan agreement
      provided that it would be governed by the laws of the Tribe, without regard to the laws of any
      state. The interest and fees applicable to the loan are permitted by Tribal law. They were
      accurately and clearly reflected in the loan agreement that the customer signed before receiving
      the loan. The customer also received a TILA disclosure that outlined the amount and date of each
      payment required under the loan agreement. Due to its immunity, the loan is not subject to state
      law and the Company is not required to be licensed with any state. The customers loan is legal.
      As a courtesy to, *****************************, although not required to do so, we have waived the
      outstanding balance and closed the account.
      DocuSign Envelope ID: ************************************

      Waawaatesi, LLC dba Greenline Loans
      P.O. Box 294
      ***************, ** 54538
      The customer can call the Company at ************** if there are further questions or
      concerns.
      The Company trusts that the complainant will find this letter of explanation satisfactory.
      However, if the complainant is not satisfied with the Companys resolution of this matter, pursuant
      to Section 10 of the ************************* Services Regulatory Ordinance, which can be

      found at https://www.ldftribe.com/uploads/files/Court-Ordinances/CHAP94-Tribal-Consumer-
      Financial-Services-Reulatory-Ordinance.pdf, he/she may pursue formal dispute resolution with

      the ************************* Services Regulatory Authority ************ To do so, he/she
      must send a written request to the Authority at *************************************************************** 54538.
      The request must contain the information required by Section 10 of the *************************
      Services Regulatory Ordinance.
    • Complaint Type:
      Customer Service Issues
      Status:
      Resolved
      I have paid over $700 in interest and it is wrong that I was taken advantage of when I have already paid the loan in full and they still charged me an out raveno

      Business response

      07/01/2022

      The Company is a wholly owned and operated subsidiary of ************, LLC (***************). ************ is a wholly owned and operated subsidiary of the ****** ************************************ which is a wholly owned and operated economic arm and
      instrumentality of the Tribe. The Tribe is a federally recognized Indian tribe, organized under a
      Constitution pursuant to the Indian Reorganization Act of ****, 48 *************************, et
      seq., as amended, and is identified on ***************** ********** of ********* list of federally
      acknowledged Indian Tribes. ************** (July 23, 2018). The Company is an arm of the
      Tribe. As an arm of the Tribe, the Company possesses all of the privileges and immunities of the
      Tribe. The Tribe and the Company are entitled to tribal sovereign immunity and they are not
      subject to state law. ***** *********** N.A. v. ******************* Econ. **** ****** 677 F. Supp.
      2d ****, **** (W.D. ***. 2010) (holding that entities acting as arms of a tribe are entitled to tribal
      sovereign immunity).
      The Company issues loans in accordance with the Tribes *************************
      Services Regulatory Code and it is licensed under Tribal law. The customers loan agreement
      provided that it would be governed by the laws of the Tribe, without regard to the laws of any
      state. The interest and fees applicable to the loan are permitted by Tribal law. They were
      accurately and clearly reflected in the loan agreement that the customer signed before receiving
      the loan. The customer also received a TILA disclosure that outlined the amount and date of each
      payment required under the loan agreement. Due to its immunity, the loan is not subject to state
      law and the Company is not required to be licensed with any state. The customers loan is legal.
      As a courtesy to, ***************************, we will consider all payments made to date and close the
      account. No further payments are due.
      DocuSign Envelope ID: ************************************

      Waawaatesi, LLC dba Greenline Loans
      P.O. Box 294
      ***************, ** 54538
      The customer can call the Company at ************** if there are further questions or
      concerns.
      The Company trusts that the complainant will find this letter of explanation satisfactory.
      However, if the complainant is not satisfied with the Companys resolution of this matter, pursuant
      to Section 10 of the ************************* Services Regulatory Ordinance, which can be

      found at https://www.ldftribe.com/uploads/files/Court-Ordinances/CHAP94-Tribal-Consumer-
      Financial-Services-Reulatory-Ordinance.pdf, he/she may pursue formal dispute resolution with

      the ************************* Services Regulatory Authority ************ To do so, he/she
      must send a written request to the Authority at *************************************************************** 54538.
      The request must contain the information

      Customer response

      07/01/2022

      [A default letter is provided here which indicates your acceptance of the business's response.  If you wish, you may update it before sending it.]

      Better Business Bureau:

      I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me. 

      Regards,

      ***************************
    • Complaint Type:
      Customer Service Issues
      Status:
      Answered
      I mailed a check for $897 to pay off my loan. The company refuses to deposit my check for unknown reasons. Can you help me?

      Business response

      06/01/2022

      The Company is a wholly owned and operated subsidiary of ************, LLC (***************). ************ is a wholly owned and operated subsidiary of the ****** ************************************ which is a wholly owned and operated economic arm and
      instrumentality of the Tribe. The Tribe is a federally recognized Indian tribe, organized under a
      Constitution pursuant to the Indian Reorganization Act of ****, 48 *************************, et
      seq., as amended, and is identified on the ************* ********** of ********* list of federally
      acknowledged Indian Tribes. ************** (July 23, 2018). The Company is an arm of the
      Tribe. As an arm of the Tribe, the Company possesses all of the privileges and immunities of the
      Tribe. The Tribe and the Company are entitled to tribal sovereign immunity and they are not
      subject to state law. ***** *********** N.A. v. ******************* Econ. **** ****** 677 F. Supp.
      2d ****, **** (W.D. ***. 2010) (holding that entities acting as arms of a tribe are entitled to tribal
      sovereign immunity).
      The Company issues loans in accordance with the Tribes *************************
      Services Regulatory Code and it is licensed under Tribal law. The customers loan agreement
      provided that it would be governed by the laws of the Tribe, without regard to the laws of any
      state. The interest and fees applicable to the loan are permitted by Tribal law. They were
      accurately and clearly reflected in the loan agreement that the customer signed before receiving
      the loan. The customer also received a TILA disclosure that outlined the amount and date of each
      payment required under the loan agreement. Due to its immunity, the loan is not subject to state
      law and the Company is not required to be licensed with any state. The customers loan is legal.
      As a courtesy, even though not obligated to do so, we have closed **** Hohenberys
      subject loan and will consider it paid in full.
      DocuSign Envelope ID: ************************************

      Waawaatesi, LLC dba Greenline Loans
      P.O. Box 294
      ***************, ** 54538
      The customer can call the Company at ************** if there are further questions or
      concerns.
      The Company trusts that the complainant will find this letter of explanation satisfactory.
      However, if the complainant is not satisfied with the Companys resolution of this matter, pursuant
      to Section 10 of the ************************* Services Regulatory Ordinance, which can be

      found at https://www.ldftribe.com/uploads/files/Court-Ordinances/CHAP94-Tribal-Consumer-
      Financial-Services-Reulatory-Ordinance.pdf, he/she may pursue formal dispute resolution with

      the ************************* Services Regulatory Authority ************ To do so, he/she
      must send a written request to the Authority at *************************************************************** 54538.
      The request must contain the information required by Section 10 of the *************************
      Services Regulatory Ordinance.

      Customer response

      06/01/2022

      Better Business Bureau:

      I have reviewed the response made by the business in reference to complaint ID ********, and have determined that this does not resolve my complaint.  For your reference, details of the offer I reviewed appear below.

      [Please type your response here.]

      Regards,

      ***************************

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