We use cookies to give users the best content and online experience. By clicking “Accept All Cookies”, you agree to allow us to use all cookies. Visit our Privacy Policy to learn more.

Manage Cookies
Resources for Businesses My BBB
Share
Business Profile

Veterinarian

PAW Health Network, Inc.

This business is NOT BBB Accredited.

Find BBB Accredited Businesses in Veterinarian.

Complaints

Customer Complaints Summary

  • 6 total complaints in the last 3 years.
  • 2 complaints closed in the last 12 months.

If you've experienced an issue

Submit a Complaint

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

Sort by

Complaint status

Complaint type

  • Initial Complaint

    Date:12/19/2024

    Type:Service or Repair Issues
    Status:
    Unanswered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    DO NOT GO HERE .My dog got attacked by another one, severely he was only 8 weeks old. We went straight to nearest animal hospital. PAWS HEALTH NETWORK. They examined my pup, arm was fractured & surgery was needed . My vet advised me to get a 2nd opinion actually she said GET DOG & LEAVE. I asked for my dog, NOPE THEY SIMPLY SENT PEOPLE IN TRYING TO CONVINCE ME TO JUST WAIT 4 or 5 days..PLUS surgery would cost double AT OTHER PLACE. REMEMBER no guarantee that they would approve the surgery @ Paws. It took 2 HOURS FOR THEM TO GIVE ME DOG. I left & immediately drove 1.5 hrs to the other ****************** was already gone, he had waited as long as he could. REMEMBER: Paws wouldnt do surgery until his case was approved which would take up to 5 days. APPROVED? My pup now has two plates in arm & he would have died if surgery wasnt done. My pup stayed 4 days due to his severe fracture, all in all I I paid $10,000 so my pup could live, plus $***** for PAWS TO DO NOTHING. It wasnt recommended for me to take him home b/c the powerful pain meds he needed i couldnt give him. I was just so grateful they would keep him until surgery could be done. If Paws would have given me my pup when i asked, the surgeon could have done surgery that day. Paws charged me ***** to give him pain medicine and numerous test he already had b/c they claimed isolation or quarantine, I was in shock & had a huge problem w/all that, my pup needed help it wasnt the time to argue. My pup was completely vaccinated and licensed as was the dog that attacked him. WHY WAS I NOT TOLD THERES NO GUARANTEE SURGERY WOULD BE APPROVEDPRIOR TO THEM TAKING MY *****. DO NOT TAKE YOUR PET THERE. PAWS NEEDS TO BE SHUT DOWN OR THEY NEED TO BE HONEST. EXAMPLE: if your pup needs surgery-it must be approved, which means take your pet home well call and let you know. As a nurse I would lose my job immediately b/c I choose that career just as they choose theirs. Much more to say space limited

  • Initial Complaint

    Date:10/25/2024

    Type:Service or Repair Issues
    Status:
    Unanswered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    Seen on 10/19/2024 in the amount of ******, services documented only on paper. I wasn't there to witness that an exam was given, medications to my dog were given, I don't know if anything was done and there is no proof. Not even in the medical records that were given to my original veterinarian because they wouldn't provide me with them. My dog died afterwards, from what happened, I don't know if he received the proper care and medications(especially subcutaneous fluids-no hump).

  • Initial Complaint

    Date:02/12/2024

    Type:Service or Repair Issues
    Status:
    Unanswered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    On February 9th i paid $830.43 to paws health network for my puppy to be seen. They made us wait 4 hours outside in the parking lot,pushed us back in priority 2 times ran unnecessary tests that they didn't even document. The tests the did document they said they were preformed on 08/10/2024 which is obviously impossible as it's not even that date yet. Told us we still needed to do further treatment for our puppy which we no longer had the funds for, then made us sign a paper saying we were taking our puppy against doctors orders. That next day our puppy passed the blockage that brought us in there in the first place. Had a similar situation in 07/05/2023 when we took our dog in with parvo they treated him charged us $700 and our dog died the next day. These animals are our family and we were not treated with respect. I feel we were ran through the ringer twice now with this same place and if you refuse to pay they will not give you your animal back which I feel is unlawful.

  • Initial Complaint

    Date:06/11/2023

    Type:Service or Repair Issues
    Status:
    Unanswered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    We brought out cat in and before even running a single test they advised we put him down, which based on reviews seems to be a running trend at that facility to went to just kill the animal rather than help it. When we said no we want to see what can be done they presented us with a surgery option ranging from $5000-7000. Not till we mentioned trying fluids and such were we presented with that quote which we had to pay the low end ($1600) before they would even do anything or let us see him. Upon looking at an itemized bill I see two separate hospitalization fees for $150 each because of a shift change and $35 for an e collet which wasnt used and we have a recording of the vet tech telling us it went used, as well as $184 for a second set of **rays which was done after we told them we were coming to get our kitty. As well as a holiday fee of like $164 which is strange when its a 24/7 365 clinic Then after speaking to a close friend who is a vet tech we were told we made the right call and they were awaiting his arrival tuesday morning and said he may need surgery but should pull through just fine..after being told by the clinic we should just put him down. On top of it when I requested copies of the **rays the receptionist said they couldnt do that and I said weird they let me take pictures of them last night she flat out called me a liar, and didnt even apologize when I showed her them on my phone. This is supposed to be a place to help animals and seemingly they just want to kill then get paid and move on and dont care how they treat animals or people. When I emailed them explaining our experience I was served with a no trespass letter which again seems to be what they do when someone voiced concerns about there business practices

  • Initial Complaint

    Date:02/06/2023

    Type:Billing Issues
    Status:
    Unanswered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    Summer of 2021 my cat was ill and I took him to PAW Health in ************. My pet sat in a kennel for most of the day before anyone checked him out. He was put on a handful of medications and sent home. Days later it was apparent he had an abscessed tooth and I had to return him to PAW Health. They had me schedule an apt in order to extract the tooth.The day I took my feline in we arrive right away in the morning. At 2pm I called because I had not heard from them regarding a pickup time. I was informed that all of the shelter animal spay/neuter surgeries were being performed before my cats tooth extraction. So at this point my feline has not eaten since the night before (about 17 hours) and was still sitting in a kennel.Finally at 6pm I was called that I could pick up my cat.Afterwards my cat became very sick, would not eat and could not walk. I had called PAW Health and was told I could bring my feline in and he would sit in the kennel until other 'priority' animals were taken care of. I explained that his illness was a direct result of their care but I was told I can bring him in and they would get to him when all other 'priority' cases were finished.My cat ended up with vertigo and after speaking to his primary vet I was told that utilization of a specific appliance to keep an animals mouth open has been strongly discouraged by vet associations due to the risk of damage the pressure on the jaw joint causes.I filed a formal complaint with the ********* ********** of ************ Trade and Consumer Protection regarding this matter.Which brings me to today (2/3/23). I received a letter from Paw Health for "Denial of ********** Services" which states, "PAW has decided to cease providing veterinary services to you and your animal patients indefinitely".Filing a complaint to make them accountable has prompted a threatening letter ("do not enter our property....take any available lawful actions to remove you....")

  • Initial Complaint

    Date:01/12/2023

    Type:Service or Repair Issues
    Status:
    Unanswered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    We took our dog to PAW Health Network in ************, ** due to her getting into her dogfood and gorging herself on it. (She had done this one other time and we had taken her to our regular vet - but this time it was after hours.) We checked her in around 7 pm and were told there were 23+ animals ahead of her in line, and that they would call and update us when she was seen. I called back and asked if they would give her fluids, as that what our vet did and that was standard of care for that situation, and they were non-committal and reiterated that they would "move her up the queue" only if her situation warranted it. The next morning at about 8 am I got a call from the vet, who asked questions that made it clear he did not even have the most basic information about our dog. He then said she was fine and we could come pick her up. When we got her she was very lethargic and looked markedly worse than what she did when we took her in. I gave her a few bowls of water, and over the day she perked up, but she was clearly very dehydrated. It is clear that their "triage" method allows them to take in far more animals than they can care for - we were lucky, but our dog is young and healthy. If she had had bloat, I shudder to think what would have happened. When (over the summer) some people on the Nextdoor App were sharing their experiences there, i shared mine as well. I was shocked how many people had had very bad experiences there. And today, I got a notice in the mail of a "Denial of ********** Services" saying that our animals are no longer welcome at PAW. There is no other reason that I would have received this other than sharing a bad review on social media as we had almost no interaction with the staff. We live in a rural area, so this is really concerning that instead of seeking to improve their bad practices, the business is lashing out barring customers. Obviously we were looking for alternate care for other reasons, but to receive a letter like this just seems extreme.

PAW Health Network, Inc. is NOT a BBB Accredited Business.

To become accredited, a business must agree to BBB Standards for Trust and pass BBB's vetting process.

Why choose a BBB Accredited Business?

BBB Business Profiles may not be reproduced for sales or promotional purposes.

BBB Business Profiles are provided solely to assist you in exercising your own best judgment. BBB asks third parties who publish complaints, reviews and/or responses on this website to affirm that the information provided is accurate. However, BBB does not verify the accuracy of information provided by third parties, and does not guarantee the accuracy of any information in Business Profiles.

When considering complaint information, please take into account the company's size and volume of transactions, and understand that the nature of complaints and a firm's responses to them are often more important than the number of complaints.

BBB Business Profiles generally cover a three-year reporting period, except for customer reviews. Customer reviews posted prior to July 5, 2024, will no longer be published when they reach three years from their submission date. Customer reviews posted on/after July 5, 2024, will be published indefinitely unless otherwise voluntarily retracted by the user who submitted the content, or BBB no longer believes the review is authentic. BBB Business Profiles are subject to change at any time. If you choose to do business with this company, please let them know that you checked their record with BBB.

As a matter of policy, BBB does not endorse any product, service or business. Businesses are under no obligation to seek BBB accreditation, and some businesses are not accredited because they have not sought BBB accreditation. BBB charges a fee for BBB Accreditation. This fee supports BBB's efforts to fulfill its mission of advancing marketplace trust.