ComplaintsforMidwest Restoration
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Complaint Details
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Initial Complaint
07/28/2022
- Complaint Type:
- Product Issues
- Status:
- Resolved
I contacted them regarding mold in the basement of a rental I own. I asked them to remove the bottom shelf all the way along, as I had removed part of it but the rest needed removal. It's pretty obvious from the picture that mold is present there. They did remove the remainder of shelving in the corner & treated but totally neglected the bottom shelf I specifically had asked them to remove. They charged me $700 to do a tiny corner, but when I had contacted them on the phone, I had asked them to evaluate, so I assumed they'd be looking at ALL of the basement, as I had requested when on the phone to them. If they cannot do mold remediation they should say so. I had also, in good faith, contacted them for a quote on a different property in Oshkosh, but they never gave one...which is just as well, because I wouldn't use them now anyway. I did text the photo to them with NO response at all. Why do only PART of the job!?Business response
08/08/2022
We have contacted customer to complete additional work requested. This was a miscommunication between the estimator and customer.Customer response
08/09/2022
[A default letter is provided here which indicates your acceptance of the business's response. If you wish, you may update it before sending it.]
Better Business Bureau:
I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me. They came back and finished the job. I had been very explicit in describing what I wanted so not quite a miscommunication, but they did take care of it promptly.
Regards,
***************************
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Contact Information
Business hours
Today,Open 24 Hours
MMonday | Open 24 Hours |
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TTuesday | Open 24 Hours |
WWednesday | Open 24 Hours |
ThThursday | Open 24 Hours |
FFriday | Open 24 Hours |
SaSaturday | Open 24 Hours |
SuSunday | Open 24 Hours |
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Get a QuoteCustomer Complaints Summary
1 total complaints in the last 3 years.
0 complaints closed in the last 12 months.