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Find a Location

Byrider has 1 locations, listed below.

*This company may be headquartered in or have additional locations in another country. Please click on the country abbreviation in the search box below to change to a different country location.

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    • Byrider

      3316 N Pontiac Dr Janesville, WI 53545-0302

    Business ProfileforByrider

    Used Car Dealers

    At-a-glance

    Customer Reviews

    3/5stars

    Average of 2 Customer Reviews

    Customer Complaints

    7 complaints closed in last 3 years

    2 complaints closed in last 12 months

    Customer Reviews are not used in the calculation of BBB Rating

    Reasons for BBB Rating

    Related Categories

    Business Details

    Location of This Business
    3316 N Pontiac Dr, Janesville, WI 53545-0302
    BBB File Opened:
    6/5/2013
    Alternate Business Name
    • JD Birder
    Business Management
    • Ms. Melissa Vander, General Manager
    Contact Information

    Principal

    • Ms. Melissa Vander, General Manager
    • Kirk Klosowski, Manager
    • Mr. Kevin Rand, General Manager

    Customer Contact

    • Kirk Klosowski, Manager
    • Mr. Kevin Rand, General Manager

    Industry Tip

    BBB Tip: Buying a used car

    Customer Complaints

    7 Customer Complaints

    Need to file a complaint? BBB is here to help. We'll guide you through the process. How BBB Processes Complaints and Reviews

    File a Complaint

    Most Recent Customer Complaint

    12/31/2023

    Complaint Type:
    Sales and Advertising Issues
    Status:
    Answered
    I purchased a vehicle from them on November 13 of this year. Not even 16 hours after having the vehicle the check engine light came on. When I reached out they acted as if they were unaware of the issue. I took the vehicle back in they claimed to had fixed an issue that was causing it to misfire and the check engine light. Next day light back on again. I took it back again and left it for a few days. They said the light didnt come back on but soon as i got the vehicle back the light was on again as if they were just resetting the light.The transmission is slipping on the vehicle. Barely wants to pick up speed. The other day I put the vehicle in reverse and it was going without me even stepping on the gas. Now the traction control light is on also and engine power reduced which almost had me stranded with my two kids on the side of the rode. I have small children and this vehicle is an accident waiting to happen or going to have us stranded somewhere. I dont have time for our safety to be played with. I would like all issues and lights fixed on the vehicle before I make any more payments or I would like a different vehicle. Its sad that we put our trust in to people after hearing so many bad things and still are done dirty. I wont be accepting the vehicle back until all repairs are fixed.
    Read More

    Customer Reviews

    2 Customer Reviews

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    How BBB Processes Complaints and Reviews

    Start a Review

    Most Recent Customer Review

    Michael E

    5 stars

    11/03/2023

    I can't say enough goods things about the staff here, sales, finance and service members all talked and treated me like they would want to be treated if it was reversed. An issue popped up that I honestly I believe would have happened even if I bought the car from my grandmother who on drove to church on Sunday. Corey and his team took care of it right away and took care of another issue that could have popped up down the road. Thanks

    Byrider Response

    11/06/2023

    Great to hear feedback like this! We take pride in doing the best we can for our customers.

    Local BBB

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