ComplaintsforValley Pools & Spas of Hudson
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Complaint Details
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Initial Complaint
07/26/2021
- Complaint Type:
- Service or Repair Issues
- Status:
- Answered
In 2020, I selected Valley Pools to replace our pool liner since they had originally installed the entire pool some 15 years prior. However I was surprised to find out they did not keep any records of the pool dimensions and had to come up and measure the pool, a total of four separate visits.Valley Pools started the install in the fall of 2019, however the liner does not fit correctly (all ten 45 degree corners are bowed-out 5 inches, south wall floor corner too tight, and dozen of floor wrinkles), which the liner manufacturer has confirmed, after seeing video of the problems. As of late July 2021 Valley Pools has repeatedly ignored my phone calls and emails asking for a firm plan to when they will finish the work.Business response
08/16/2021
We will remeasure and reorder the liner on August 19th, 2021. We will install the new liner this year as weather permits. If not this fall, we will wait until the weather is in the 70's night and day in the spring early summer. *** is aware of this as well.
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Contact Information
Business hours
Today,9:00 AM - 5:00 PM
MMonday | 9:00 AM - 7:00 PM |
---|---|
TTuesday | 9:00 AM - 7:00 PM |
WWednesday | 9:00 AM - 7:00 PM |
ThThursday | 9:00 AM - 7:00 PM |
FFriday | 9:00 AM - 7:00 PM |
SaSaturday | 9:00 AM - 5:00 PM |
SuSunday | 12:00 PM - 5:00 PM |
Customer Complaints Summary
1 total complaints in the last 3 years.
0 complaints closed in the last 12 months.