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Complaint Details
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Initial Complaint
11/20/2023
- Complaint Type:
- Service or Repair Issues
- Status:
- Answered
We contacted them because the gas in the windows has popped and the windows have big blue clouds in over 1/2 of the windows bought. The company put in these windows 6-16-15. I contacted the company in 2020 to let them know about the gas and that some were falling apart on the side the sun hits all day. That person said he would come and look at the window that was falling apart but would not do anything about the glass, that we would have to pay $200.00 dollars a window if we wanted to replace the glass. He never came. He claims it was in our warranty. I have read it multiple times. no wear does it say that. I even told them that. Never to hear from them again. I sent a certified letter. It was returned. we have a lifetime warranty Thought it was a loss but a friend told me to try this.Business response
11/27/2023
The customer has been brought to satisfaction and wishes to withdraw the complaint.
Thank you for your consideration in doing so.
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Customer Complaints Summary
1 total complaints in the last 3 years.
1 complaints closed in the last 12 months.